- Given a scenario, identify the capabilities and implications of the sales process.
- Given a scenario, identify when to apply the appropriate sales productivity features (e.g., big deal alerts, update reminders, similar opportunities, competitors, team selling).
- Describe the capabilities of products and price books.
- Describe the capabilities of lead management (e.g., lead conversions, lead source, lead field mapping).
- Given the scenario, identify how to automate lead management (e.g., queues, assignment rules, web-to-lead, and auto-response).
- Describe the capabilities of campaign management (e.g., hierarchies, influences, campaign members).
- Describe the capabilities of case management (e.g., case processes, case settings, & case comments).
- Describe the capabilities of solution management (e.g., settings, categories, processes).
- Describe the basic capabilities of portals.
- Describe the capabilities of Community application (e.g., Ideas, Answers).
- Describe the capabilities of the Salesforce Knowledge.
