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11% Data Management

- Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, field matching, matching types, record IDs, external IDs, duplicate records). - Given a scenario, identify tools and use cases for managing data (e.g, data loader, data import wizard). - Describe the capabilities and implications of the data validation tools. - Describe the different ways to back up data (e.g., weekly data export service, exports, dataloader).

2% Content and Folder Management

- Describe the capabilities of Salesforce Content (e.g., presentation assembly, content delivery, content packs, workspaces, tags). - Describe how folders can be used to organize & secure communication templates, dashboards, reports and documents.