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Customer Service Quiz
Module by
Antonia Blankenberg
, updated more than 1 year ago
Description
Let's review. Here are ten questions that will test your knowledge of what we have covered on this 'Customer Service in Retail' course. Aim for a score of 80% or higher to show that you know your customer service.
customer service exam
customer service quiz
customer service test
Customer Service in Retail
Defining Customer Service
Understanding the Effects of Customer Service
Dealing with Customers
Dealing with Customer Concerns and Issues
Risk Assessment in the Workplace
Handling Money
Customer Service Quiz