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81207 Mod 05 Processing Customer Returns

Description

81207: Manage the Sales Process
Juana Lucas García
Quiz by Juana Lucas García, updated more than 1 year ago
Juana Lucas García
Created by Juana Lucas García almost 7 years ago
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Resource summary

Question 1

Question
When is a disposition code applied to the returned item? (select all that apply)
Answer
  • Creating a return order
  • Registering a return item’s arrival
  • Ending a quarantine order
  • After a return order is invoiced

Question 2

Question
A disposition code determines what happens to returned items both physically and financially.
Answer
  • True
  • False

Question 3

Question
Which of the following is not a predefined disposition action code?
Answer
  • Credit
  • Replace and credit
  • Return and credit
  • Return to customer

Question 4

Question
Replacement orders can only be created after a return order is returned and inspected.
Answer
  • True
  • False
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