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PEGA PCBA low-code app builder

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Pega Certified Business Arquitect Quiz on PEGA PCBA low-code app builder, created by Carlos Pomar on 13/01/2021.
Carlos Pomar
Quiz by Carlos Pomar, updated more than 1 year ago
Carlos Pomar
Created by Carlos Pomar almost 5 years ago
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Resource summary

Question 1

Question
In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.
Image:
Pregunta+1+ +Personas+And+Channels (binary/octet-stream)
Answer
  • Customer
  • Customer service agent
  • Agent portal
  • Customer web portal

Question 2

Question
Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.
Image:
Pregunta+2+ Data+And+Interfaces (binary/octet-stream)
Answer
  • Customer
  • Customer web portal
  • mailing address
  • Postal service

Question 3

Question
In Pega Platform, a user environment is also known as a workspace or studio.
Answer
  • True
  • False

Question 4

Question
How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.
Image:
Pregunta+3+ Low+Code+Defined (binary/octet-stream)
Answer
  • Traditional development
  • Pega low-code development
  • Pega low-code development 1
  • Pega low-code development 2
  • Pega low-code development 3

Question 5

Question
What is a benefit of Pega low-code development?
Answer
  • Pega makes low-code development easy for very simple applications only.
  • The Pega user interface allows only low-code users to build applications.
  • The Pega low-code development tools create the code for you.
  • Pega low-code development increases both productivity and IT involvement.

Question 6

Question
Drag the studio name on the left to the correct description on the right.
Image:
Pregunta+4+ Low+Code+Defined+(Module+Quiz) (binary/octet-stream)
Answer
  • Prediction studio
  • Admin studio
  • Dev studio
  • App studio 1
  • App studio 2
  • App studio 3

Question 7

Question
Which three authoring workspaces are found in Pega Platform? (Choose Three)
Answer
  • Dev Studio
  • Access Manager
  • App Studio
  • Data Studio
  • Admin Studio

Question 8

Question
App Studio is a development workspace designed for business analysts and front-end developers.
Answer
  • True
  • False

Question 9

Question
Choose the correct statement.
Answer
  • A case type is a case instance, which represents work that delivers a meaningful outcome.
  • An abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.

Question 10

Question
Choose the correct statement.
Answer
  • Stages are the first level of organizing your work in a case.
  • Processes are the first level of organizing your work in a case. You then organize your work by using stages.

Question 11

Question
Choose the correct statement.
Answer
  • Processes contain a series of steps or tasks.
  • Processes contain a series of stages.

Question 12

Question
Choose the correct statement.
Answer
  • A step is an action that can be performed by the system only.
  • A step is an action or task performed by the system or users.
  • A step is an action that can be performed by users only.

Question 13

Question
A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.
Image:
Pregunta+5+ Stage+Transitions (binary/octet-stream)
Answer
  • Describe damage
  • Claim review
  • Inspect vehicle
  • Send payments

Question 14

Question
Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.
Image:
Pregunta+6+ Multi Step+Form+Navigation (binary/octet-stream)
Answer
  • Multi-step form
  • Other use case
  • Multi-step form.
  • Other use case.

Question 15

Question
Which of the following statements are true about draft mode? (Choose Two)
Answer
  • Draft mode is automatically switched off when you save a case if the case processes have no errors.
  • Never use draft mode when testing your application.
  • You can check the run-time behavior of your case by running the process, even if the process contains errors.
  • Draft mode flows will run in a production environment.

Question 16

Question
Case life cycle design is a model to ______________ and _______________.
Answer
  • define the user interface appearance
  • define a structure to create, process, and resolve work
  • define how work is completed for each specific customer request
  • define processes and steps to implement the three necessary stages of work

Question 17

Question
Which of the following scenarios leverages case life cycle design?
Answer
  • An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application
  • A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
  • A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.
  • A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

Question 18

Question
Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)
Answer
  • Add a Change Stage step.
  • Configure the stage to resolve the case in the stage properties panel.
  • While running a case, use the Actions menu to change the stage.
  • Configure automatic stage transitioning in the stage contextual property panel.

Question 19

Question
When modeling the life cycle of a case, stages represent a _______________ or a _________________.
Answer
  • time period for a process to complete
  • subset of data used to resolve a case
  • transfer of authority
  • significant change in the status of a case

Question 20

Question
When modeling the life cycle of a case, alternate stages _______ and ____________.
Answer
  • can be sequenced into primary stages
  • represent exceptions to the normal course of events
  • represent a separate, but related, business transaction
  • can be reached by user action at runtime only

Question 21

Question
You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?
Image:
Pregunta+7+ +Case+Status (binary/octet-stream)
Answer
  • Open
  • Pending-Qualification
  • Pending-Fulfillment
  • Resolved-completed

Question 22

Question
You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?
Answer
  • A Collect Information step where new employees enter their full name, start date, manager, and department
  • An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee
  • A process where new employees enroll in benefits
  • A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee

Question 23

Question
What type of step typically requires contextual instructions?
Answer
  • Collect Information
  • Create case
  • Send email
  • Change stage

Question 24

Question
Adding instructions to a step _____________________________
Answer
  • defines the step.
  • describes the business value of the step.
  • describes to users the action to take in a step.
  • instructs an application developer how to build the step.

Question 25

Question
A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
Answer
  • Case status cannot update automatically.
  • Case status updates at the beginning of the step.
  • Case status updates at the end of the process containing the step.
  • Case status updates at the end of the step.

Question 26

Question
Which is a benefit of using multi-step forms?
Answer
  • Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
  • Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
  • Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
  • Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process

Question 27

Question
In which situation is it appropriate to use a multi-step form?
Answer
  • A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
  • An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
  • An expense report must be reviewed by an employee’s manager, senior manager, and director.
  • A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.

Question 28

Question
When you configure a multi-step form, where do you identify the navigation template?
Answer
  • At the case level
  • At the stage level
  • At the assignment level
  • At the process level

Question 29

Question
Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.
Image:
Pregunta+8+ +Escalation+Actions (binary/octet-stream)
Answer
  • Process goal 2 days, dead line 3 days
  • Step escalation
  • Step goal one day

Question 30

Question
The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?
Image:
Pregunta+9+ +Sla (binary/octet-stream)
Answer
  • 50
  • 10
  • 60
  • 20

Question 31

Question
The goal milestone in a service-level agreement defines that amount of time ___________.
Answer
  • allowed before an assignment is considered overdue
  • allowed for users to advance to the next stage
  • in which the case or step must be completed
  • in which the case or step should be completed

Question 32

Question
The primary purpose of a service-level agreement is to __________.
Answer
  • generate service-level reports
  • automatically change assignment status
  • help ensure timely completion of work
  • assign cases to the appropriate case worker

Question 33

Question
You use the field type to identify the type of information that is stored in the system
Answer
  • True
  • False

Question 34

Question
Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.
Image:
Pregunta+10+ +Field+Types (binary/octet-stream)
Answer
  • Test (Single line)
  • Text (Single line) - 2
  • Integer
  • Currency
  • Picklist

Question 35

Question
Which statement best describes the factors you should consider before creating a view?
Answer
  • Consider what color scheme is appropriate for this view.
  • Consider what fields the users must see on screen, how users enter values, and whether users can modify or only read the values.
  • Consider the user type and how best to contact them.
  • Consider whether users can modify or only read the values in the fields.

Question 36

Question
You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?
Answer
  • Picklist
  • Text (paragraph)
  • User reference
  • Boolean

Question 37

Question
An Applicant case captures the language skills of a candidate. What type of field do you configure for users to enter language skills?
Answer
  • Attachment
  • Text (single line or paragraph)
  • Location

Question 38

Question
To configure user views, you can add existing fields to the user view and _________________.
Answer
  • add instructions to an assignment
  • create a table with field names
  • reuse saved views

Question 39

Question
Which two statements identify a benefit of using calculated fields? (Choose Two)
Answer
  • Calculations update user form content when user complete a step.
  • Calculations reduce mistakes by avoiding the need for manual computation of values.
  • Calculated fields are indicated to users with a special character.
  • Calculations automatically update fields whenever input values change.

Question 40

Question
Which two of the following are use cases for calculated fields configured with functions? (Choose Two)
Answer
  • A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
  • A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields.
  • An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
  • A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list.

Question 41

Question
A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations. .SubTotal [blank_start]+[blank_end] .Tax [blank_start]+[blank_end] .ProcessingFee
Answer
  • +
  • +

Question 42

Question
What two items describe the function of a calculation network? (Choose Two)
Answer
  • Update all relevant fields whenever a value changes.
  • Determine the calculation function for a group of fields.
  • Identify the relationship between fields.
  • Automatically configure custom calculations.

Question 43

Question
You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:
Image:
Pregunta+11+ +Data+Objects +Best+Practices (binary/octet-stream)
Answer
  • Feedback
  • Products
  • Customer2
  • Preference

Question 44

Question
Drag and drop each use case on the right into the dropbox for the most appropriate data relationship type.
Image:
Pregunta+12+ +Data+In+Data+Relationships (binary/octet-stream)
Answer
  • Vehicle information for an insurance 1
  • Primary driver on a insurance form 2
  • Display hotel names,rating &price 1
  • Scheduling information for each candida1
  • Job applicants work history

Question 45

Question
You have an airline reservation case type that displays various flight options. Users can see potential flights, which are identified by the flight number, airport codes, and the flight price. The case type also displays the flight that you select. Which options are data objects, and which are individual fields?
Image:
Pregunta+13+ +Data+Relationships (binary/octet-stream)
Answer
  • Price1
  • Flight number
  • Airport codes
  • Potential flights

Question 46

Question
You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
Image:
Pregunta+13+ +Data+Relationships2 (binary/octet-stream)
Answer
  • Support request
  • Customer
  • Credit card1
  • Address2

Question 47

Question
Drag the sourcing option on the right to the blank rectangle next to the appropriate data object description.
Image:
Pregunta+15+ +Data+Relationships3 (binary/octet-stream)
Answer
  • Pega platform system of record
  • External system of record
  • No system of record

Question 48

Question
Which statement about single record and multiple record data relationships is true?
Answer
  • A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
  • A single record data relationship stores data, but a multiple record data relationsip does not.
  • A single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields.
  • A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Question 49

Question
In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?
Answer
  • Fancy field
  • Single record data relationship
  • A series of single-line text fields
  • Multiple record data relationship

Question 50

Question
You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?
Answer
  • Configure a Products data object with a local system of record and add your data records to the Products data object.
  • Create a case view with fields for the product and product attributes
  • Create a Products picklist that contains the list of products and attributes.
  • Connect your application to an external database that contains product information.

Question 51

Question
Which of the following statements correctly describes data views?
Answer
  • Data views are not configurable with a new data source
  • Data views identify how to obtain data from a system of record.
  • Data views identify how to render a user form.
  • Data views are only available when Pega is the system of record.

Question 52

Question
How is a data record different from a data object?
Answer
  • A new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.
  • A new data record impacts the business process and a new data object only impacts the system of record.
  • A change to a data record requires a new case type and a change to a data object requires a new business process.
  • A customer data record includes the customer name, email and phone number data objects.

Question 53

Question
How do data records relate to an application?
Answer
  • Data records provide access to data that is used to process cases but is not part of an application.
  • Data records and data objects share the same role, which is to provide structure for data views.
  • Data records must be stored using a database table for local data storage.
  • Data records direct how an assignment moves forward.

Question 54

Question
In a Vendor [blank_start]DATA OBJECT[blank_end] , a [blank_start]DATA RECORD[blank_end] contains values for the vendor ID, vendor name, and vendor address. The [blank_start]DATA VIEW[blank_end] links the vendor data to an external system of record.
Answer
  • DATA OBJECT
  • DATA RECORD
  • DATA VIEW

Question 55

Question
How does assignment routing improve efficiency?
Answer
  • By assigning work to the currently available party
  • By assigning work to the party in the appropriate time zone
  • By assigning work to the most senior party in a work group
  • By assigning work to the most appropriate parties

Question 56

Question
Drag and drop the description to the correct routing option.
Image:
Pregunta+16+ +Routing+Options (binary/octet-stream)
Answer
  • Current user
  • Specific user (work list)
  • Work queue

Question 57

Question
Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
Answer
  • Route the assignment to the user.
  • Route the assignment to the user’s work queue.
  • Route the assignment to the user’s work group.
  • Route the assignment to the user’s manager.

Question 58

Question
A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?
Answer
  • Route the assignment based on an appraiser role.
  • Route the assignment to the correct work queue based on business logic.
  • Route the assignment based on appraiser skills.
  • It is not possible to support this requirement. The router must define a specific work queue.

Question 59

Question
A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. If the leave of absence is approved, the employee receives a confirmation email. How do you support this use case?
Answer
  • Configure an Approval step to route to a specific user. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.
  • Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.
  • Configure an Approval step to route to a specific user. Enable email approval.
  • Configure an Approval step to route using business logic. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.

Question 60

Question
Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)
Answer
  • Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
  • Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
  • Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
  • Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.

Question 61

Question
When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected. How do you configure an Approve/Reject step to satisfy this requirement? Drag the value to the correct configuration field.
Image:
Pregunta+17+ +Approval+Process (binary/octet-stream)
Answer
  • Work queue
  • Continue
  • Resolved

Question 62

Question
Selecting the Owner participant sends correspondence to the product owner.
Answer
  • True
  • False

Question 63

Question
In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
Answer
  • Enable assignment notifications for the case type.
  • Compose email notifications in the assignments.
  • After the assignment, add a Send Email step.
  • Before the assignment, add a Send Email step.

Question 64

Question
Which two statements identify why you automate correspondence? (Choose Two)
Answer
  • Automating correspondence allows you to advance the case.
  • Automating correspondence allows for sending consistent information to users.
  • Automating correspondence allows you to send timely communication.
  • Automating correspondence keeps all interested parties informed of the current case status.

Question 65

Question
You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?
Answer
  • Include a link to the organization's website page so the user can log in and view their loan information.
  • Add placeholder text for the applicant's name, loan office, and amount.
  • Add the applicant's name, loan office, and loan amount properties.
  • Copy values into the email for the applicant name, loan office, and loan amount.
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