Quiz
PEGA PCBA low-code app builder
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Questions in this quiz (65)
1In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.
- ACustomer
- BCustomer service agent
- CAgent portal
- DCustomer web portal
2Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.
- ACustomer
- BCustomer web portal
- Cmailing address
- DPostal service
3In Pega Platform, a user environment is also known as a workspace or studio.
- ATrue
- BFalse
4How does the Pega approach to application development differ from traditional application development? Drag the development approach into the correct description box.
- ATraditional development
- BPega low-code development
- CPega low-code development 1
- DPega low-code development 2
- EPega low-code development 3
5What is a benefit of Pega low-code development?
- APega makes low-code development easy for very simple applications only.
- BThe Pega user interface allows only low-code users to build applications.
- CThe Pega low-code development tools create the code for you.
- DPega low-code development increases both productivity and IT involvement.
6Drag the studio name on the left to the correct description on the right.
- APrediction studio
- BAdmin studio
- CDev studio
- DApp studio 1
- EApp studio 2
- FApp studio 3
7Which three authoring workspaces are found in Pega Platform? (Choose Three)
- ADev Studio
- BAccess Manager
- CApp Studio
- DData Studio
- EAdmin Studio
8App Studio is a development workspace designed for business analysts and front-end developers.
- ATrue
- BFalse
9Choose the correct statement.
- AA case type is a case instance, which represents work that delivers a meaningful outcome.
- BAn abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.
10Choose the correct statement.
- AStages are the first level of organizing your work in a case.
- BProcesses are the first level of organizing your work in a case. You then organize your work by using stages.
11Choose the correct statement.
- AProcesses contain a series of steps or tasks.
- BProcesses contain a series of stages.
12Choose the correct statement.
- AA step is an action that can be performed by the system only.
- BA step is an action or task performed by the system or users.
- CA step is an action that can be performed by users only.
13A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.
- ADescribe damage
- BClaim review
- CInspect vehicle
- DSend payments
14Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.
- AMulti-step form
- BOther use case
- CMulti-step form.
- DOther use case.
15Which of the following statements are true about draft mode? (Choose Two)
- ADraft mode is automatically switched off when you save a case if the case processes have no errors.
- BNever use draft mode when testing your application.
- CYou can check the run-time behavior of your case by running the process, even if the process contains errors.
- DDraft mode flows will run in a production environment.
16Case life cycle design is a model to ______________ and _______________.
- Adefine the user interface appearance
- Bdefine a structure to create, process, and resolve work
- Cdefine how work is completed for each specific customer request
- Ddefine processes and steps to implement the three necessary stages of work
17Which of the following scenarios leverages case life cycle design?
- AAn online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application
- BA customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
- CA farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.
- DA travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.
18Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)
- AAdd a Change Stage step.
- BConfigure the stage to resolve the case in the stage properties panel.
- CWhile running a case, use the Actions menu to change the stage.
- DConfigure automatic stage transitioning in the stage contextual property panel.
19When modeling the life cycle of a case, stages represent a _______________ or a _________________.
- Atime period for a process to complete
- Bsubset of data used to resolve a case
- Ctransfer of authority
- Dsignificant change in the status of a case
20When modeling the life cycle of a case, alternate stages _______ and ____________.
- Acan be sequenced into primary stages
- Brepresent exceptions to the normal course of events
- Crepresent a separate, but related, business transaction
- Dcan be reached by user action at runtime only
21You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?
- AOpen
- BPending-Qualification
- CPending-Fulfillment
- DResolved-completed
22You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?
- AA Collect Information step where new employees enter their full name, start date, manager, and department
- BAn Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee
- CA process where new employees enroll in benefits
- DA stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee
23What type of step typically requires contextual instructions?
- ACollect Information
- BCreate case
- CSend email
- DChange stage
24Adding instructions to a step _____________________________
- Adefines the step.
- Bdescribes the business value of the step.
- Cdescribes to users the action to take in a step.
- Dinstructs an application developer how to build the step.
25A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
- ACase status cannot update automatically.
- BCase status updates at the beginning of the step.
- CCase status updates at the end of the process containing the step.
- DCase status updates at the end of the step.
26Which is a benefit of using multi-step forms?
- AHelps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
- BHelps a single user complete complex tasks by presenting multiple screens in a logical sequence
- CProvides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
- DProvides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
27In which situation is it appropriate to use a multi-step form?
- AA job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
- BAn onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
- CAn expense report must be reviewed by an employee’s manager, senior manager, and director.
- DA course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.
28When you configure a multi-step form, where do you identify the navigation template?
- AAt the case level
- BAt the stage level
- CAt the assignment level
- DAt the process level
29Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.
- AProcess goal 2 days, dead line 3 days
- BStep escalation
- CStep goal one day
30The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?
- A50
- B10
- C60
- D20
31The goal milestone in a service-level agreement defines that amount of time ___________.
- Aallowed before an assignment is considered overdue
- Ballowed for users to advance to the next stage
- Cin which the case or step must be completed
- Din which the case or step should be completed
32The primary purpose of a service-level agreement is to __________.
- Agenerate service-level reports
- Bautomatically change assignment status
- Chelp ensure timely completion of work
- Dassign cases to the appropriate case worker
33You use the field type to identify the type of information that is stored in the system
- ATrue
- BFalse
34Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.
- ATest (Single line)
- BText (Single line) - 2
- CInteger
- DCurrency
- EPicklist
35Which statement best describes the factors you should consider before creating a view?
- AConsider what color scheme is appropriate for this view.
- BConsider what fields the users must see on screen, how users enter values, and whether users can modify or only read the values.
- CConsider the user type and how best to contact them.
- DConsider whether users can modify or only read the values in the fields.
36You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?
- APicklist
- BText (paragraph)
- CUser reference
- DBoolean
37An Applicant case captures the language skills of a candidate. What type of field do you configure for users to enter language skills?
- AAttachment
- BText (single line or paragraph)
- CLocation
38To configure user views, you can add existing fields to the user view and _________________.
- Aadd instructions to an assignment
- Bcreate a table with field names
- Creuse saved views
39Which two statements identify a benefit of using calculated fields? (Choose Two)
- ACalculations update user form content when user complete a step.
- BCalculations reduce mistakes by avoiding the need for manual computation of values.
- CCalculated fields are indicated to users with a special character.
- DCalculations automatically update fields whenever input values change.
40Which two of the following are use cases for calculated fields configured with functions? (Choose Two)
- AA testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
- BA roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields.
- CAn online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
- DA roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list.
41A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations.
.SubTotal [blank_start]+[blank_end] .Tax [blank_start]+[blank_end] .ProcessingFee- A+
- B+
42What two items describe the function of a calculation network? (Choose Two)
- AUpdate all relevant fields whenever a value changes.
- BDetermine the calculation function for a group of fields.
- CIdentify the relationship between fields.
- DAutomatically configure custom calculations.
43You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:
- AFeedback
- BProducts
- CCustomer2
- DPreference
44Drag and drop each use case on the right into the dropbox for the most appropriate data relationship type.
- AVehicle information for an insurance 1
- BPrimary driver on a insurance form 2
- CDisplay hotel names,rating &price 1
- DScheduling information for each candida1
- EJob applicants work history
45You have an airline reservation case type that displays various flight options. Users can see potential flights, which are identified by the flight number, airport codes, and the flight price. The case type also displays the flight that you select.
Which options are data objects, and which are individual fields?
- APrice1
- BFlight number
- CAirport codes
- DPotential flights
46You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
- ASupport request
- BCustomer
- CCredit card1
- DAddress2
47Drag the sourcing option on the right to the blank rectangle next to the appropriate data object description.
- APega platform system of record
- BExternal system of record
- CNo system of record
48Which statement about single record and multiple record data relationships is true?
- AA single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
- BA single record data relationship stores data, but a multiple record data relationsip does not.
- CA single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields.
- DA data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.
49In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?
- AFancy field
- BSingle record data relationship
- CA series of single-line text fields
- DMultiple record data relationship
50You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?
- AConfigure a Products data object with a local system of record and add your data records to the Products data object.
- BCreate a case view with fields for the product and product attributes
- CCreate a Products picklist that contains the list of products and attributes.
- DConnect your application to an external database that contains product information.
51Which of the following statements correctly describes data views?
- AData views are not configurable with a new data source
- BData views identify how to obtain data from a system of record.
- CData views identify how to render a user form.
- DData views are only available when Pega is the system of record.
52How is a data record different from a data object?
- AA new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.
- BA new data record impacts the business process and a new data object only impacts the system of record.
- CA change to a data record requires a new case type and a change to a data object requires a new business process.
- DA customer data record includes the customer name, email and phone number data objects.
53How do data records relate to an application?
- AData records provide access to data that is used to process cases but is not part of an application.
- BData records and data objects share the same role, which is to provide structure for data views.
- CData records must be stored using a database table for local data storage.
- DData records direct how an assignment moves forward.
54In a Vendor [blank_start]DATA OBJECT[blank_end] , a [blank_start]DATA RECORD[blank_end] contains values for the vendor ID, vendor name, and vendor address. The [blank_start]DATA VIEW[blank_end] links the vendor data to an external system of record.
- ADATA OBJECT
- BDATA RECORD
- CDATA VIEW
55How does assignment routing improve efficiency?
- ABy assigning work to the currently available party
- BBy assigning work to the party in the appropriate time zone
- CBy assigning work to the most senior party in a work group
- DBy assigning work to the most appropriate parties
56Drag and drop the description to the correct routing option.
- ACurrent user
- BSpecific user (work list)
- CWork queue
57Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
- ARoute the assignment to the user.
- BRoute the assignment to the user’s work queue.
- CRoute the assignment to the user’s work group.
- DRoute the assignment to the user’s manager.
58A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?
- ARoute the assignment based on an appraiser role.
- BRoute the assignment to the correct work queue based on business logic.
- CRoute the assignment based on appraiser skills.
- DIt is not possible to support this requirement. The router must define a specific work queue.
59A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. If the leave of absence is approved, the employee receives a confirmation email. How do you support this use case?
- AConfigure an Approval step to route to a specific user. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.
- BConfigure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.
- CConfigure an Approval step to route to a specific user. Enable email approval.
- DConfigure an Approval step to route using business logic. Enable mobile approval. Configure a Send Email step to send a confirmation email to the employee.
60Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)
- AEmployees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
- BCustomers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
- CCustomers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
- DEmployees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.
61When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate for the job. If the applicant is qualified, they are approved and proceed to the next step, where a member of HR schedules a phone interview. If the applicant is unqualified, the application is rejected. How do you configure an Approve/Reject step to satisfy this requirement? Drag the value to the correct configuration field.
- AWork queue
- BContinue
- CResolved
62Selecting the Owner participant sends correspondence to the product owner.
- ATrue
- BFalse
63In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
- AEnable assignment notifications for the case type.
- BCompose email notifications in the assignments.
- CAfter the assignment, add a Send Email step.
- DBefore the assignment, add a Send Email step.
64Which two statements identify why you automate correspondence? (Choose Two)
- AAutomating correspondence allows you to advance the case.
- BAutomating correspondence allows for sending consistent information to users.
- CAutomating correspondence allows you to send timely communication.
- DAutomating correspondence keeps all interested parties informed of the current case status.
65You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?
- AInclude a link to the organization's website page so the user can log in and view their loan information.
- BAdd placeholder text for the applicant's name, loan office, and amount.
- CAdd the applicant's name, loan office, and loan amount properties.
- DCopy values into the email for the applicant name, loan office, and loan amount.
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- Pega Certified Business Arquitect Quiz on PEGA PCBA low-code app builder, created by Carlos Pomar on 13/01/2021.
- Author
- Carlos Pomar
- Language
- Español
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