Admin 201: Test 5

Description

Admin 201 Admin 201 Quiz on Admin 201: Test 5, created by estudio.examen20 on 03/02/2016.
estudio.examen20
Quiz by estudio.examen20, updated more than 1 year ago
estudio.examen20
Created by estudio.examen20 about 8 years ago
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Resource summary

Question 1

Question
Which functionality is available when solution categories are enabled? (Choose 2)
Answer
  • A.Ability to automatically assign a solution to all sub categories below the parent category.
  • Ability to create solution category custom reports to find uncategorized solutions
  • Ability to control the visibility of specific solutions in the customer and self service portals.
  • Ability to control the visibility of specific solutions in the Solutions and Cases tabs

Question 2

Question
What is possible with Schema Builder ?(choose 2)
Answer
  • View relationship between Objects
  • Create Custom Object
  • View the permissions of the object
  • Delete field from Custom Object

Question 3

Question
Where we can see System Usage in Force.com ?
Answer
  • Chatter feed of user
  • Force.com home page
  • Developer Console
  • Users home page

Question 4

Question
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this?
Answer
  • Chatter Groups
  • Similar opportunities
  • Big deal alert
  • Opportunity Update Reminders

Question 5

Question
What is the capability of forecasts? (Choose 2)
Answer
  • Forecast Managers can use Chatter people hovers from there forecast
  • Sales user can customize the standard reports of forecasts
  • Administrators can generate forecasts based on the territory hierarchy
  • Administrators can customize the fields in the Forecast Opportunity Pane

Question 6

Question
Where can multi-language solution search feature be enabled? (Choose 2)
Answer
  • Self-service portal
  • Public solutions
  • Salesforce Content
  • Solution tab search

Question 7

Question
Which permission is required to convert a lead? ( Choose 2 )
Answer
  • “Import Leads” profile permission
  • “Convert Leads” profile permission
  • “Create” and “Edit” access for leads, accounts, contacts and opportunities
  • “Transfer” access for leads, accounts, contacts and opportunities

Question 8

Question
Who can cases be assigned to when case assignment rules are being set up? (Choose 3)
Answer
  • Contact
  • Partner portal user
  • Queue
  • Internal Salesforce user
  • Case team

Question 9

Question
What is Chatter influence ?
Answer
  • The total number of people who follow a Chatter user.
  • The total number of likes received by a Chatter user
  • A measure of a Chatter user’s overall contribution.
  • A measure of a Chatter user’s seniority within the company.

Question 10

Question
Which Statement about Chatter posts and comments is true? Choose 2 answers
Answer
  • Updates to the Chatter feed on a record are only visible to users with access to the record
  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
  • Posts to a user’s profile can be made private by clicking the lock icon.
  • Posts made to a user’s profile is visible to all users in the Organization

Question 11

Question
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Answer
  • View All Data
  • Read for Opportunities
  • View All for Opportunities
  • Read for Accounts

Question 12

Question
Which task can a delegate administrator perform? ( Choose 3 ) - Imp
Answer
  • Log in as a user who has granted login access
  • Reset passwords for all users.
  • Manage Specified custom objects
  • Create new user profiles.
  • Manage users within specified roles

Question 13

Question
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Answer
  • Import new leads and associate them with the campaign.
  • Associate existing contacts with the campaign.
  • Create a custom report including all campaign members
  • Associate existing opportunities with the campaign

Question 14

Question
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Answer
  • Specify a default lead owner.
  • Create an escalation rule to route unassigned leads.
  • Specify a default lead creator.
  • Create a validation rule to route unassigned leads

Question 15

Question
How can an administrator controls which salesforce knowledge articles are visible to customers in the Service Cloud portal?
Answer
  • Assign article type visibility using custom components
  • Assign data category visibility using roles
  • Assign article type visibility using roles
  • Assign data category visibility using profiles

Question 16

Question
In Customer Portal, How you can use Chatter Answers? (Choose 2)
Answer
  • Customers can post questions to the community without signing into the portal.
  • Support agents can post private responses to customer questions that were converted to cases.
  • Support agents can invite customers into private Chatters groups to collaborate on cases.
  • Customers can view answers by the community, support agents, and knowledge articles.

Question 17

Question
How the Salesforce knowledge can be used ? (Choose 2)
Answer
  • Support agents can create and attach an article to an open case
  • Administrator can activate the validation status field to track article accuracy.
  • Authors without the “Manage Articles” permission can flag an article as validated
  • Publishers can track unlimited versions of any article.

Question 18

Question
How the Social Account and Contacts feature are used ? (Choose 2)
Answer
  • A sales user can view a contact‘s Facebook profile based on the user’s connection with the contact.
  • An account executive can view YouTube videos about an account from within the account record.
  • A marketing representative can view an account’s Klout score on the Campaign record.
  • A marketing representative can view a lead’s tweets within Salesforce without signing in to Twitter

Question 19

Question
What does the dashboard snapshot on the Home Page display?
Answer
  • You cannot display a dashboard on the Home Page
  • The Complete Dashboard set by the User himself
  • Only the dashboard determined by the System Administrator
  • The first row of any available dashboards
  • The first two rows of any of your available dashboards

Question 20

Question
Which data can be highlighted in a report using conditional highlighting? (Choose 2)
Answer
  • Grouped by field names
  • Summary formulas
  • Summarized totals

Question 21

Question
Which of the following is NOT controlled by the Page Layout?
Answer
  • Field properties like visible, read-only and required
  • Controlling which fields, related lists, and Custom Links users sees
  • Rollup summary
  • Page section customization
  • How detail and edit pages are organized

Question 22

Question
What is a capability of flows created in Cloud Flow Designer ? (Choose 2)
Answer
  • Flows can delete records from Salesforce.
  • Flows can merge Salesforce records.
  • Flows can be included in change sets.
  • Flows can only branch to a single location.

Question 23

Question
What is capability of chatter Answers when using the Service Cloud Console? (Choose 2)
Answer
  • Support agents can invite customers into private chatter group
  • Community members can like or flag comments
  • Support Agents can use the Questions tab to ask Questions
  • Administrators can create custom page layout for questions

Question 24

Question
What is a feature of Live Agent? (Choose 2)
Answer
  • Allow agents to manage chat sessions from a dedicated console
  • Provide a self service Chatter interface for customers.
  • Enable customers to contact support agents using chat buttons.
  • Offer telephony integration that routes calls to agents.

Question 25

Question
What of the following statements is True?
Answer
  • Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
  • Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
  • Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
  • Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed

Question 26

Question
Capability of "Smart Search" ? (Choose 2)
Answer
  • Objects most frequently searched for appear in an object list on the Home tab
  • Objects with multiple results appear at the top of search results list.
  • Objects can be prioritized by pinning them to the top of the record type list.
  • Objects are tracked by how often they are searched for and used.

Question 27

Question
What is possible while running and customizing report (Choose 3)
Answer
  • View the number of times a report is run.
  • Email reports to a list of email addresses.
  • Combine multiple views of data in a single report.
  • Quickly categorize report records for grouping
  • Create WITH or WITHOUT filters based on child records.

Question 28

Question
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
Answer
  • None of the above
  • User is taken to App Exchange
  • User is taken to a Create new App Page in salesforce.com
  • User is taken to developer.force.com page

Question 29

Question
What does the System Overview page display? (Choose 2)
Answer
  • Governor limits usage.
  • Email usage.
  • API limits usage.
  • Schema usage

Question 30

Question
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion? (Important)
Answer
  • A.The lead formula field value can be mapped to a roll up summary field on the account record.
  • The lead formula field value can be mapped to a number field on the account record
  • The lead formula field can be mapped to a formula field on the account record.
  • The lead formula field value can be mapped to a standard field on the account record.

Question 31

Question
What is used to create a relationship between an Opportunity object and a Campaign object? (Choose 2)
Answer
  • Campaign influence related list
  • Opportunity sales process
  • Campaign hierarchy field
  • Primary campaign source field

Question 32

Question
Recent Items use the?
Answer
  • Related List
  • Sidebar
  • Edit Pagelayout
  • Detail Pagelayout

Question 33

Question
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
Answer
  • Apps
  • Views
  • Tags
  • Dashboards
  • Home Pagelayout

Question 34

Question
What types of report supported by forecasts ? (Choose 2)
Answer
  • Forecasting History
  • Forecasting Items
  • Forecasting Quotes
  • Forecasting Hierarchy

Question 35

Question
Which tab can be included in a customer portal? ( Choose 2 )
Answer
  • Knowledge
  • Dashboards
  • Ideas
  • Opportunities

Question 36

Question
What should an administrator consider when setting up Chatter answers ?
Answer
  • Support Agents cannot delete in appropriate questions or rate answers.
  • The Chatter Free user license is automatically assigned to Chatter Answers users.
  • Chatter Answers requires configuration of a portal , site, case management and knowledge.
  • Chatter Answers provides customers all the features of Chatter in a customer portal.

Question 37

Question
A system administrator at Universal Containers incorrectly imported a set of records and needs to remove them from Salesforce.com Which tool should the administrator use to complete the task? (Choose 2)
Answer
  • Excel Connector
  • Mass Delete
  • Data Loader
  • Import Wizard

Question 38

Question
What is the capability of dashboard filters? (Choose 2)
Answer
  • Filters can be added to dashboard containing Visualforce.
  • Snapshots of filtered dashboard components can be posted to Chatter.
  • Scheduling or emailing a filtered dashboard returns filtered data.
  • Filters can be added to dynamic dashboards

Question 39

Question
When are workflow rules evaluated based on the order of execution? ( Choose 2 )
Answer
  • After Validation rules
  • After Assignment rules
  • Before Apex Triggers
  • After Escalation rules

Question 40

Question
Which component can be included in a custom home page layout?
Answer
  • Analytic Snapshots
  • Dashboard component
  • Trending Chatter Topics
  • Messages and Alerts
  • Pending approval list

Question 41

Question
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Answer
  • Mobile Lite must be enabled before users can install it.
  • Mobile Lite provides access to standard objects and dashboards
  • Mobile Lite users must have a mobile license assigned to them.
  • Mobile Lite configurations can be created for each user profile

Question 42

Question
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Answer
  • Active currency
  • Record currency
  • Corporate currency
  • Personal currency

Question 43

Question
Which action can a user with the standard system administrator profile take? (Choose 2)
Answer
  • Reset all user passwords.
  • Delete user records.
  • Define and assign custom profiles to users.
  • Access a log of the records a user has viewed.
  • Assign feature licenses to users
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