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The IT Professional

Beschreibung

Cisco IT Essentials Mindmap am The IT Professional, erstellt von William Suarez am 13/02/2014.
William Suarez
Mindmap von William Suarez, aktualisiert more than 1 year ago
William Suarez
Erstellt von William Suarez vor etwa 10 Jahre
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Zusammenfassung der Ressource

The IT Professional
  1. Level one technician
    1. Business policies
      1. A Cell Centre
        1. Cyber law
          1. Ethics and legal considerations
            1. Documentation and chain of custody
              1. Legal procedures overview
                1. Service level agreement
                  1. Communication skills and troubleshooting
                    1. Workstation ergonomics
                      1. Types of difficult customers
                        1. Talkative
                          1. Rude
                            1. Angry
                              1. Knowledgeable
                                1. Inexperienced
                                2. Proper netiquette
                                  1. Holds and transfers
                                    1. Determine the problem
                                      1. Know
                                        1. Relate
                                          1. Understand
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