Zusammenfassung der Ressource
Client Care
- Identifying clients
- software package
- Reference to CHP with TOE's
- assigned Complaints Handling manager
- Good client care
- understanding objectives & requirements - advising on surveys & best sale methods
- listening to client and showing empathy/understanding
- responding speedily to queries and being pro-active
- regular reporting systems
- seek formal and informal feedback from clients via questionnaires/testimonials