Under common law, whose interests must the agent put first?

5 requirements for the Agent under common law relevant to property management?

Examples of using reasonable skill and care?

Examples of secret profit?

Account to client in full includes?

Why is 'delegation' in the terms of business?

Overriding responsibility to LL is? x 3

Obligations under the terms of business

Redress schemes - date and names of schemes?

Complaint to the redress scheme can result in...? x 5

What is the purpose of a routine property visit?

Notice of a visit must be?

Main legislation covering LL's obligations to look after the property are ? x2

Section 11 LL and Tenant 1985 x 3 responsibilities of the LL?

HHSRS introduced under which legislation?
3 main types are?

What should LL do re legionella?

Property defects - leans to walls are caused by?

Types and causes of wall cracks

Diagonal cracks are due to?

Subsidence is?

Problems of flat roofs? x 3

Defects associated with the damp proof course?

Causes of wet rot to timber?

Where is Dry rot found?

Distance for positioning flues away from doors and windows?

NICEIC recommend inspection of electrical every?

Part P electrical work regulations cover?

Competent person is someone registered with schemes...? x 5

Notifiable work includes...?

Gas boilers must be replaced by a...?

Hazardous materials? x 2
Register?

Obligations on the tenant to take care of the property would be:

Obligations of the agent regarding maintenance are? x 3

Landlord's choice of contractors - what should be included in the terms of business?

Name of the scheme to insure properties in high risk flood areas?

Check buildings insurance covers what?

Types of insurance are for LLs? x 6

Types of insurance for an agency? x 5

Advice to LL regarding insurance under duty of care?

What insurance activities are regulated by the FCA?

Insurance levels of service x 4

If asked, agent can carry out non-regulated activity such as...? x 6

Contractors working on gas appliances must be registered with?

Qualification for electricians is?

Contractors working on windows and doors must be members of

Inventory providers may be registered with?

Choosing contractors

Terms of engagement with a contractor will include...?

Why is the invoice from the contractor needed?

Client money include ..? x 4 TYPES

For the client account, the agent must..

who gets the interest on deposits?

Can charges be made for writing debt chase letters?

Why should the agent communicate terms of business in writing before the start of a business relationship?

Why does the agent have to declare any conflict of interest or connected person?

Consumer Protection from Unfair Trading Regulations 2008

Competition and Markets Authority guidance doc

Taking a complaint at face value when not true breaches

Remedies for the LL for breach of the contract?

Noise coming from 'fixed premises' is covered by?

Noise from dwelling AT NIGHT is covered by?

Actions following discovery of damage to the property by tenant?

Breach by having pets?

Examples of LL breaches? x 6

Options for the tenant if LL breaches the lease?

Role of agent at end of tenancy will be ?

Lord Denning 1953 said?

Fair wear and tear, based on?

What is Voluntary waste?

What is permissive waste?

What are the 3 remedies for damage by the tenant?

Return of deposits - Stakeholder

Process for deposit return for stakeholder not protected by a scheme?

Betterment means?
Apportionment is?

What is a renewal?

What is an extension?

Does deposit need reprotecting?

How often are electrical tests required for HMOs?

Requirements for HMO management? x 5
For NON-licensed and licensed

NATIONAL Statutory requirements for a licensed HMO? x 6

LA's own HMO conditions for bathrooms?

Local Authorities also have HMO conditions for kitchens?

PLANNING restriction for HMOs?

If planning is required, what do you do about extra occupier?

HMO breaches by LL might include?

Actions by agent if LL in breach of HMO?

From what date must all agents belong to an approved redress scheme?

What are the 3 regulatory bodies?

Regulatory body sanctions include...?

What are the 3 redress schemes?

Requirements for membership of TPO?

Maximum award from TPO compensation is?

Ombudsman will reject cases ...? x 4

Ombudsman sanctions are...? x 7

Mediation/conciliation is?

Adjudication is...?

Arbitration/independent expert?

Small claims court if no recognised body or redress scheme ...?

If a complaint is likely to result in a compensation claim, what should the agent do?

What can a Principal firm do?

Appointed representatives?

Introducer appointed representatives can?

Non-regulated introducer?

Consumer protection Regulations CPRs require the agent to be?