Which of the following is not one of the 3 Rs?
Reposition
Reduce
Reuse
None of these answers
Recycle
Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
Engineering and Accounting
Operations and Accounting
Finance and Human Resources
Finance and Engineering
Marketing and Operations
Which of the following is not an advantage of standardization?
The opportunity to freeze design at a very early stage.
Fewer parts to deal with in inventory.
Reduced training cost and time.
Purchasing is more routine.
Inventory management is less complex.
Excitement characteristics are categories in the _________ model.
Pareto
Kano
Juran
service matrix
probabilistic distribution
In the area of product and service design, the acronym CAD refers to:
competitive advantage design.
computer aided design.
commercial applications design.
completely automated design.
conceptually augmented design.
Which one of the following is not necessarily a factor of successful product and service design?
Use computerized design techniques.
Be aware of what customers want.
Know what new technologies are available.
Know what government regulations are.
Be aware of what the competitors are doing.
The assessment of the environmental impact of a product or service throughout its useful life is:
flow diagramming
service blueprinting.
process mapping
life cycle analysis.
quality function deployment.
The process of dismantling and inspecting a competitor's new or revised product for the purpose of design ideas is called:
benchmarking
product analysis.
design by imitation.
reverse engineering.
disassembly.
The term "standardization" is closely associated with:
high cost.
longer lead times.
variety.
interchangeability.
customization.
The structural approach for integrating customer requirements into every aspect of product development is known as:
customer integration.
total quality management.
a product development team.
customer satisfaction.
Job shops tend to be __________ while continuous processes tend to be __________.
shortterm and capital intensive; longterm and labor intensive
small scale and flexible; largescale and inflexible
standardized; customized
low costperunit; high costperunit
in services; in manufacturing
The estimation of costs is generally most difficult when the ___________ process has been chosen.
job shop
project
repetitive
continuous
batch
Which of the following is not a process commonly considered in making products?
subcontracting
The type of processing system which is used for highly standardized products is:
intermittent
fixed position
Computer-aided refers to the use of computers in:
product design.
process control.
quality control.
data analysis.
decision making.
In which type of operation are you likely to see, at most, only minor variations in the product or service produced using the same process and the same equipment?
a job shop.
repetitive production.
batch processing.
a project.
intermittent production.
The process of assigning tasks to workstations in such a way that the workstations have approximately time requirements is called:
fair employment practices.
idle time analysis.
line balancing.
cycle time optimization.
capacity cycling.
Which type of processing system tends to produce the most product variety?
In which type of processing system would gasoline be produced from crude oil?
In which type of processing system would Coca Cola be produced?
