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Quality audits are an important part of quality management because:
a. They allow for quantification of the risk
b. They randomly audit product results to see if they are meeting quality standards
c. They check it to see if the quality process is being followed
d. They are conducted without prior notice and do not allow team members time to cover up defects
The e-commerce project is in the middle of Control Quality. Which of the following is a tool that the Project Manager will use in this area?
a. Inspection
b. Quality management plan
c. Rework
d. Acceptance decisions
Which quality process is performed first?
a. Quality Definition
b. Manage Quality
c. Plan Quality management
d. Control Quality
Which of the following is most representative of the Total Quality Management philosophy?
a. Decreasing inventory to zero or near zero levels
b. Everyone can contribute to quality
c. Zero defects
d. Continuous improvement is preferred over disruptive change
The BEST tool to use to look for results that are out of control is?
a. Pareto chart
b. Control chart
c. Ishikawa diagram
d. Statistical sampling
Which process identifies the ways to eliminate causes of unsatisfactory performance?
a. Project Quality Management.
b. Control Quality.
c. Manage Quality.
d. Perform Quality Performance.
Which of these quality standards is the highest?
a. Three sigma quality
b. 99% quality
c. Six sigma quality
d. It is impossible to determine without further information Six sigma quality
The project is going through Manage Quality. Which of the following is a key tool that the Project Manager will use in performing this work on the project?
a. Quality Audits
b. Quality improvement
c. Quality Management Plan
d. Quality testing
Which of the following is NOT a part of the Plan Quality Management process?
a. Benchmarking
b. Audits
c. Cost-benefit analysis
d. Design of experiments
The Project Manager and a software developer are discussing quality. The Project Manager explains he just got back from PMP training based on the PMBOK Guide. How will he define quality?
a. Meeting the customers needs
b. Scope Verification
c. The degree to which a set of inherent characteristics fulfill requirements
d. Conformance to Use and Fitness of Requirements
Who was the founder of Total Quality Management?
a. Deming
b. Herzberg
c. Ansoff
d. Johnson
You are the project manager of a project and have come up with a bar graph of problems and their frequencies. This kind of chart is called a :?
a. Deming chart
b. Pareto chart
d. Control chart
Plan Quality includes all of the following outputs EXCEPT:
a. Quality management plan
b. Acceptance
c. Quality metrics
d. Scope baseline updates
What is an histogram?
a. An Histogram is the same as a Pareto chart and shows the aggregation of defects
b. An Histogram is a pie chart that shows the distribution of inspections during the execution phase
c. An Histogram is a bar graph that shows data out of control
d. An Histogram can show the number of defects by source or by component.
The technique of comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance is known as:?
a. Workbench
b. Benchmarking
c. Quality Control
d. Best Practices
Which of the following tools is used during Plan Quality?
a. Control Charts
b. Scatter Diagram
c. Mind maping
d. Cause and Effect Diagram
That following are the goals of Manage Quality EXCEPT:
a. Confirm that project quality activities conform to quality policies and procedures.
b. Continuous quality improvement.
c. Verify project results comply with relevant quality standards.
d. Ensure appropriate quality standards have been setup for the project.
Which of the following relates to Root Cause Analysis?
a. Process Analysis
b. Performance Measurements
c. Quality Audits
d. Quality control measurements
Reduced quality on a project would MOST likely lead to which of the following:
a. Rework and increased cost risk.
b. Absenteeism and decreased cost.
c. Increased inspections and decreased cost.
d. Reduced quality limits.
Which of these is an input to the Control Quality Process?
a. Manage Quality
b. Validated changes.
c. Deliverables
d. Change request.
