ServiceNow Fundamentals - Orlando Version

Frage 1 von 127

1

What is ServiceNow?

Wähle eine oder mehr der folgenden:

It’s a platform; a piece of technology that lets people automate workflow in a business.
Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

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Frage 2 von 127

1

What is Now Platform®

Wähle eine oder mehr der folgenden:

The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.

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Frage 3 von 127

4

Select all the Now Platform® User Interface that are correct:

Wähle eine oder mehr der folgenden:

Now Platform® User Interface
ServiceNow Classic Mobile App
Now Mobile App
Service Portal

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Frage 4 von 127

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The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

Wähle eins der folgenden:

WAHR
FALSCH

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Frage 5 von 127

1

What is the format used in the URL of a ServiceNow Instance?

Wähle eine der folgenden:

https://<instancename>.service-now.com
https://<instancename>.servicenow.com
https://<instancename>.service.now.com
https://<instancename>.servicenow

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Frage 6 von 127

1

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Wähle eine oder mehr der folgenden:

Customers only get a single instance for development, testing and production.
Independent, not configurable and private. Updates are made in group instances.
Each instance has predefined applications that cannot be modified or added new applications.
Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.

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Frage 7 von 127

1

What is a user?

Wähle eine der folgenden:

A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
User [sys_user] table.
A user is one who buys an instance of ServiceNow.
A user is one who has access to the internet.
A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
Group [sys_user_group] table.

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Frage 8 von 127

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A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Wähle eins der folgenden:

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Frage 9 von 127

1

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Wähle eine der folgenden:

1. Application Navigator, 2. Banner Frame, 3. Content Frame
1. Applications, 2. Application Navigator, 3. Modules.
1. Banner Frame, 2. Application Navigator, 3. Content Frame.
1. Content Frame, 2. Banner Frame, 3. Application Navigator.

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Frage 10 von 127

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The Application navigator is a list of available applications and their corresponding modules.

Wähle eins der folgenden:

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Frage 11 von 127

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Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Wähle eins der folgenden:

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Frage 12 von 127

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The Favorites tab, represented by a star icon, displays items you have added as favorites.

Wähle eins der folgenden:

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Frage 13 von 127

5

Based on the image, select all types of common interfaces shown.

Wähle eine oder mehr der folgenden:

List
Form
Dashboard
Knowledge Base
Service Catalog
Pie
Now Learning
Banner Frame

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Frage 14 von 127

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Wähle von der Aufklappliste, um den Text zu vervollständigen.

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.

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Frage 15 von 127

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Roles are represented by a record on the Role [❌] table

Klicke und ziehe, um den Text zu vervollständigen.

sys_role

sys_user_has_role

sys_user_role

sys_role_user

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Frage 16 von 127

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BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Wähle eins der folgenden:

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Frage 17 von 127

1

What is the function of System Administrator:

Wähle eine der folgenden:

Users with specialized administrator roles may manage specific functions or applications.
Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages.
etc.
Can perform all requester actions and allow users to view or modify approval records directed to them.
This role provides access to all platform features, applications, functions, and data.

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Frage 18 von 127

1

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Klicke und ziehe, um den Text zu vervollständigen.

impersonator

fulfiller

approver

impersonation

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Frage 19 von 127

2

Fülle die Lücken, um den Text zu vervollständigen.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

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Frage 20 von 127

3

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

Wähle eine oder mehr der folgenden:

List Context Menu
Column Context Menu
Tab Context Menu
Record Context Menu
Banner Context Menu

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Frage 21 von 127

2

Wähle von der Aufklappliste, um den Text zu vervollständigen.

A filter is a set of conditions applied to a table list to isolate a subset of the data.
Three components that make up a filter condition include: ( Field, Operator, Value, Name, Action, Field, Field, Action, Value, Value, Condition, Field ).

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Frage 22 von 127

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The ❌ allows a field value to be edited in a list without opening the record.

Klicke und ziehe, um den Text zu vervollständigen.

List Editor

Form Layout

Activity Stream

Work Notes

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Frage 23 von 127

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Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.

Wähle eins der folgenden:

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Frage 24 von 127

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Fülle die Lücke, um den Text zu vervollständigen

A is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.

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Frage 25 von 127

1

Of the following options, what is the definition of Layout Configuration?

Wähle eine der folgenden:

Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
Configure to show or hide fields from a view and change the list column order. (All users)

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Frage 26 von 127

1

A row represents what in the ServiceNow database?

Wähle eine der folgenden:

FIeld
Record
Form
Label

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Frage 27 von 127

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A ❌ displays fields from one record – users can view and edit the record data.

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form

dashboard

table

record

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Frage 28 von 127

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Related Lists show records in tables that have a relationship to the current record.

Wähle eins der folgenden:

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Frage 29 von 127

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In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?

Wähle eins der folgenden:

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Frage 30 von 127

5

Forms include various field types, each with unique attributes. Some common field types include:

Wähle eine oder mehr der folgenden:

String
Interger
Reference
Choice
True/False
Select Box
Date/Time
Single-line Text

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Frage 31 von 127

1

What is a Formatter?

Wähle eine der folgenden:

Is an element used to display information that is not a field in the record.
It displays a list of activities.
Graphic representation of the fields, sections, and other elements on the form.
Is a one table.

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Frage 32 von 127

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❌ allow fields to be populated automatically, simplifying the process of submitting new records.

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Templates

Formatter

Related Lists

Instance

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Frage 34 von 127

3

Fülle die Lücken, um den Text zu vervollständigen.

Save records by using one of the following methods:

-> Click to save changes on a new form and return to the previously viewed page.

-> Click to save changes on an existing record and return to the previously viewed page.

-> Select the Form Context menu icon in the header bar, then select to save changes without exiting the form view.

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Frage 35 von 127

1

What is the difference between Insert or Insert and Stay?

Wähle eine der folgenden:

"Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
"Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
"Insert" and "Insert and Stay" have the same functionality.
"Insert" and "Insert and Stay" do not exist in the form.

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Frage 36 von 127

3

What are the three main components of the Form Designer?

Wähle eine oder mehr der folgenden:

Page Header
Field Navigator
Application Navigator
Form Layout
Content Frame
Banner

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Frage 37 von 127

1

Which tool can be used to change the layout of the form view for all users?

Wähle eine der folgenden:

Personalize
Form Designer
Workflow Editor
ServiceNow Studio

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Frage 38 von 127

1

Which field type displays information from another table in a Form?

Wähle eine der folgenden:

String
Reference
Dot-Walking
Dashboard

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Frage 39 von 127

1

What is the System Properties> Basic Configuration UI16 module used for?

Wähle eine der folgenden:

It is used to create tables.
It is used to customize an instance.
It is used to delete the instance.
It is used to destroy the world.

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Frage 40 von 127

1

Which icon on the banner frame is selected to customize an individual’s instance?

Wähle eine der folgenden:

Search icon
Toggle Help Sidebar icon
System settings (gear icon)
View Current Update Set icon

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Frage 41 von 127

1

A ❌ is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.

Klicke und ziehe, um den Text zu vervollständigen.

task

table

ci

form

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Frage 42 von 127

1

Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.

Wähle eins der folgenden:

WAHR
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Frage 43 von 127

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❌ uses machine-learning algorithms to set field values during record creation.

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Platform Intelligence

Virtual Agent

Connect Chat

Virtual Intelligence

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Frage 44 von 127

1

In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?

Wähle eine der folgenden:

My Tasks / My Group Tasks
My Work / My Group Wok
My Incidents / My Group Incidents
My Tickets / My Group Tickets

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Frage 45 von 127

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Wähle von der Aufklappliste, um den Text zu vervollständigen.

The ( User Presence, Impersonation, Chat, Record ) feature facilitates synchronous collaboration within one record.

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Frage 46 von 127

2

Select the two correct answers. What is the difference between Work Notes and Additional Comments?

Wähle eine oder mehr der folgenden:

Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.

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Frage 47 von 127

3

The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)

Wähle eine oder mehr der folgenden:

When was the update made?
Who made an update?
Where was the update made?
What was the update?
Why was the update made?

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Frage 48 von 127

1

The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.

Wähle eins der folgenden:

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Frage 49 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

Transform your lists and forms into an interactive graphical experience using ( Visual Task Boards (VTBs), Task Management, Activity Streamline Editing, Work Notes and Additional Comments ).

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Frage 50 von 127

4

What are the four elements that make up the Visual Task Board?

Wähle eine oder mehr der folgenden:

Taskboard Tools
Quick Panel
Lanes
Cards
Users
Record Producers
Taskboard Stories

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Frage 51 von 127

1

Which tab contains the activity stream for a task?

Wähle eine der folgenden:

Notes
Related Lists
Variables
Layout

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Frage 52 von 127

3

Fülle die Lücken, um den Text zu vervollständigen.

Complete the sentence with the following words: event - user actions - scripts.

An is an indication that certain conditions have occurred in the system.
Events are triggered by:
• : Logging in, approving a request, renaming an attachment, etc.
• : Business Rules and Workflows

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Frage 53 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

Email ( notifications, scripts, messages, events ) can be triggered by events and require no scripting knowledge.

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Frage 54 von 127

1

Creating notifications allows administrators to specify:
• When to send the Notification
• Where receives the Notification
• What content is in the Notification

Wähle eins der folgenden:

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Frage 55 von 127

1

❌ gathers information from a series of tables through reference fields.

Klicke und ziehe, um den Text zu vervollständigen.

Dot-Walking

Business Rule

Client Script

Reference fields

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Frage 56 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Connect Chat, Connect Workspace, Visual Task Board, SMS ) is a messaging tool that lets you work with others in real-time.

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Frage 57 von 127

3

Select three options. What can trigger a notification?

Wähle eine oder mehr der folgenden:

Record inserted or updated
Event is fired
A script
User Login
Email

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Frage 58 von 127

1

You can create your own reports by navigating to the ❌ module.

Klicke und ziehe, um den Text zu vervollständigen.

Reports > View / Run

Reports > Create Report

Reports > New Report

Reports > All

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Frage 59 von 127

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❌ is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.

Klicke und ziehe, um den Text zu vervollständigen.

Report Designer

Survey Designer

Form Designer

Dashboard Designer

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Frage 60 von 127

1

Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.

Wähle eine der folgenden:

metric
report
dashboard
incident

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Frage 61 von 127

1

❌ enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.

Klicke und ziehe, um den Text zu vervollständigen.

Homepage

Reports

UI Page

Dashboards

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Frage 62 von 127

1

What are the four tabs used to guide the user through creating a new report in the report designer?

Wähle eine der folgenden:

Data, Table, Style and Actions
Data, Type, Configure, and Style
Data, Type, Actions and Style
Table, Actions, Style and Reports

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Frage 63 von 127

1

Complete the sentence. The ServiceNow Infrastructure includes __________________.

Wähle eine der folgenden:

records, rows and columns
tables and CI's.
tables, records, and fields.
tables, database and fields.

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Frage 64 von 127

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A ❌ is an individual piece of data in a record and corresponds to a column in the table.

Klicke und ziehe, um den Text zu vervollständigen.

field

record

row

table

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Frage 65 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

The ( Tables and columns, System Definition, Fields, System Dictionary ) contains the definition for each and every table and field in the database.

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Frage 66 von 127

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Records are identified by a 32-character, globally unique ID, called a ❌.

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sys_id

primary_key

id_sys

ID

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Frage 67 von 127

3

Select the three correct answers.
In a table, each field has three key attributes:

Wähle eine oder mehr der folgenden:

label
condition
name
operator
value

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Frage 68 von 127

4

Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?

Wähle eine oder mehr der folgenden:

One-to-Many
Many-to-Many
Database Views
Extensions

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Frage 69 von 127

2

Fülle die Lücken, um den Text zu vervollständigen.

Tables can extend other tables. A table that extends another table is a class. The table it extends is the class.

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Frage 70 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

The Incident, Problem, and Change Request tables, are subcategories of the ( Project, SC Task, Task, ServiceNow ) table.

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Frage 71 von 127

1

If a table is extended but itself is not extending another table, it is called a ❌.

Klicke und ziehe, um den Text zu vervollständigen.

child table

base table

key table

principal table

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Frage 72 von 127

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Tables that exist in the base system are called:

Wähle eine der folgenden:

custom tables
core tables
child tables
parent tables

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Frage 73 von 127

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Tables created by admins or developers are called:

Wähle eine der folgenden:

core tables
child tables
custom tables
parent tables

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Frage 74 von 127

1

Complete the sentence. The ❌ provides a graphical representation of other tables related to a specific table.

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Relationship

Flow Designer

Banner Frame

Schema Map

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Frage 75 von 127

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An ❌ is a security rule defined to restrict the permissions of a user from viewing and interacting with data.

Klicke und ziehe, um den Text zu vervollständigen.

Business Rule

Access Control

Security Admin

Client Script

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Frage 76 von 127

4

Select the correct CRUD operations.

Wähle eine oder mehr der folgenden:

Create
Delete
Done
Read
Close
Update (Write)
Read Only

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Frage 77 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

The ( Business Rules, Security List, Access Control List, Control List ) contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.

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Frage 78 von 127

1

Complete the sentence. In order for a user to create or update Access Control roles, they must have the ❌ role.

Klicke und ziehe, um den Text zu vervollständigen.

acl_admin

security_admin

admin

admin_security

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Frage 79 von 127

3

Select the correct ACL rule types.

Wähle eine oder mehr der folgenden:

table.record
table.None
table.table
table.*
table.field

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Frage 80 von 127

1

This processing order ensures that users gain access to more general objects before gaining access to more specific objects.

Wähle eine der folgenden:

Security Evaluation
Access Control Evaluation
Control Rules Evaluation
Security Rules Evaluation

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Frage 81 von 127

3

Select the three correct answers. What types of permissions can be configured in an access control rule?

Wähle eine oder mehr der folgenden:

Conditions
Roles
Tables
Script that sets the answer variable to true or false
Records

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Frage 82 von 127

1

An ❌ is a tool used to import data from various data sources, and map that data into ServiceNow tables.

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Transform Map

Data Source

Import Set

Target Table

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Frage 83 von 127

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❌ are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.

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Import Set

Transform Map

Target Table

Data Sources

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Frage 84 von 127

1

The ❌ is an existing table in where the data will be placed, post-transformation.

Klicke und ziehe, um den Text zu vervollständigen.

Import Set Table

Target Table

Custom Table

Transform Table

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Frage 85 von 127

5

Select the 5 types of Data Sources used to import data.

Wähle eine oder mehr der folgenden:

JDBC
WORD
EXCEL
HTTP/FTP
HTML
XML
CSV

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Frage 86 von 127

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A ❌ is a set of field maps that define the relationships between fields in an import set table and fields on a target table

Klicke und ziehe, um den Text zu vervollständigen.

target table

import set

data source

transform map

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Frage 87 von 127

1

Coalescing a field means the field will be used as a unique key during imports.

Wähle eins der folgenden:

WAHR
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Frage 88 von 127

1

What is a Data Policy?

Wähle eine der folgenden:

Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
Is a rule that is applied to a form to dynamically change information or the form itself.
It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

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Frage 89 von 127

1

Which option allows you to update existing target table records when importing data from an import set?

Wähle eine der folgenden:

Import Set
Data Source
Coalesce
Mapping

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Frage 90 von 127

1

Which module is used as the first step for importing data?

Wähle eine der folgenden:

Load Data
Import Data
Transform Map
Data Source

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Frage 91 von 127

1

Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.

Wähle eine der folgenden:

Access Control List (ACL)
Configuration Management Database (CMDB)
Configuration Items (CIs)
System Dictionary

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Frage 92 von 127

1

❌ can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.

Klicke und ziehe, um den Text zu vervollständigen.

System Dictionary

Configuration Management Database

Tables

Configuration Items

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Frage 93 von 127

1

The ❌ uses a concept of suggested relationships to help users see reasonable relationships between configuration items.

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CMDB editor

CI relationship editor

System editor

CI editor

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Frage 94 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Dependency Views, CI Relationship Editor, Map Icons, Schema Map ) graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.

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Frage 95 von 127

3

What are the three key tables in the CMDB?

Wähle eine oder mehr der folgenden:

cmdb
cmdb_rel_ci
cmdb_view
cmdb_baseline
cmdb_ci
cmdb_server

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Frage 96 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Knowledge Content, Knowledge Management, Knowledge Editor, Knowledge Base ) allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.

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Frage 97 von 127

2

The Knowledge homepage displays knowledge articles and social questions (Q&A)
organized by:

Wähle eine oder mehr der folgenden:

Knowledge Base
Tags
Articles
Category

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Frage 98 von 127

1

Knowledge Security:
❌ defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Klicke und ziehe, um den Text zu vervollständigen.

HR Criteria

Knowledge Criteria

User Criteria

ACL

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Frage 99 von 127

1

Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:

Wähle eine der folgenden:

Virtual Agent
Connect Chat
Agent Intelligence
Chat Boot

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Frage 100 von 127

1

Which role can manage multiple knowledge bases?

Wähle eine der folgenden:

admin_knowledge
knowledge_admin
knowledge_editor
knowledge_manager

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Frage 101 von 127

1

What access does a user need to be able to import articles to a knowledge base?

Wähle eine der folgenden:

Can contribute
Can't contribute
Can read
Can't read

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Frage 102 von 127

1

The ❌ is a robust ordering system for services and products offered by various departments for users.

Klicke und ziehe, um den Text zu vervollständigen.

Service Portal

Maintain Items

Service Catalog

Record Producer

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1

Service Catalog Major Components:

❌ are the building blocks of the Service Catalog, including:
• Hardware
• Software
• Services

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Record Producer

Items

Variables

Flows

Erklärung

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Service Catalog Major Components:

❌ provide questions to help the requester specify what item, option, or service to order.

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Variables

Variable Sets

Order Guides

Record Producer

Erklärung

Frage 105 von 127

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Service Catalog Major Components:

❌ are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.

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Record Producer

Order Guide

Item

Variable Set

Erklärung

Frage 106 von 127

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Service Catalog Major Components:

❌ assist customers in ordering a complete set of needed items and help users identify the item relationships.

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Record Producer

Variable

Variable Set

Order Guides

Erklärung

Frage 107 von 127

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Service Catalog Major Components:

Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.

Wähle eins der folgenden:

WAHR
FALSCH

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Frage 108 von 127

5

The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?

Wähle eine oder mehr der folgenden:

Multiple Choice
Checkbox
Interger
Select Box
String
Single Line Text
True / False
Reference

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Frage 109 von 127

3

What are the three tables used in the Catalog Items?

Wähle eine oder mehr der folgenden:

REQ# Request [sc_request] table.
INC# Incident [incident] table
RITM# Requested Item [sc_req_item] table
SCTASK# Catalog Task [sc_task] table
PRB# Problem [problem] table
CHG# Change Request [change_request] table

Erklärung

Frage 110 von 127

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Which module is used to add, update, or remove catalog items?

Wähle eine der folgenden:

Item Variables
Maintain Items
Service Portal
Items

Erklärung

Frage 111 von 127

1

Is a non-technical interface for building and enabling process automation capabilities, known as flows:

Wähle eine der folgenden:

Flow Designer
Flow Operator
Action Designer
IntegrationHub

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Frage 112 von 127

3

A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).

Wähle eine oder mehr der folgenden:

Record-based triggers
Spoke-based triggers
Schedule-based triggers
Application-based triggers
Table-based triggers

Erklärung

Frage 113 von 127

1

Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.

Wähle eine der folgenden:

Data Policy
User Interface (UI) Policy
Business Rule
ACL

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Frage 114 von 127

1

❌ add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

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UI Actions

UI Policy

Client Script

Business Rule

Erklärung

Frage 115 von 127

1

❌ make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported:
- onSubmit():
- onChange():
- onLoad():

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Business Rule

Data Policy

Client Scripts

Record Producer

Erklärung

Frage 116 von 127

1

A ❌ is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.

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UI Policy

Client Script

Business Rule

Data Policy

Erklärung

Frage 117 von 127

1

What is the language used for scripting in ServiceNow?

Wähle eine der folgenden:

Phyton
C++
Java
Javascript

Erklärung

Frage 118 von 127

1

What provides additional functionality within an instance?

Wähle eine der folgenden:

Business Rule
Plugins
Client Script
UI Actions

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Frage 119 von 127

1

Does a business rule run on the client side or the server side?

Wähle eine der folgenden:

Client
Server
Both

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Frage 120 von 127

1

Is a group of customizations that can be moved from one instance of ServiceNow to another.

Wähle eine der folgenden:

Customer Update
Update Set
Data Source
Import Set

Erklärung

Frage 121 von 127

1

It is recommended to using the Default Update Set for moving customizations between instances.

Wähle eins der folgenden:

WAHR
FALSCH

Erklärung

Frage 122 von 127

6

Select the correct answers. What is captured in an Update Set?

Wähle eine oder mehr der folgenden:

Business Rules
New Data Records
Client Scripts
New Users and Groups
Report Definitions
Modified Data Records
Fields and Tables
Published Workflows
Tasks
Roles

Erklärung

Frage 123 von 127

3

What are the three steps for applying an Update Set to an instance?

Wähle eine oder mehr der folgenden:

Retrieve
Upload
Import
Commit
Preview

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Frage 124 von 127

1

Wähle von der Aufklappliste, um den Text zu vervollständigen.

( Now Learning, Data Source, Record Producer, IntegrationHub ) provides a single solution to quickly integrate with third party services to build and share content.

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Frage 125 von 127

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Homepages are not automatically included in an Update Set, but can be manually added.

Wähle eins der folgenden:

WAHR
FALSCH

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Frage 126 von 127

1

	Erstellt von Rolando Sanchez vor fast 7 Jahre

CISA Digital Technologies Quiz am ServiceNow Fundamentals - Orlando Version, erstellt von Rolando Sanchez am 14/11/2019.

ServiceNow Fundamentals - Orlando Version

Frage 1 von 127

What is ServiceNow?

Wähle eine oder mehr der folgenden:

Erklärung

Frage 2 von 127

What is Now Platform®

Wähle eine oder mehr der folgenden:

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Frage 3 von 127

Select all the Now Platform® User Interface that are correct:

Wähle eine oder mehr der folgenden:

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The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed, and more!

Wähle eins der folgenden:

Erklärung

Frage 5 von 127

What is the format used in the URL of a ServiceNow Instance?

Wähle eine der folgenden:

Erklärung

Frage 6 von 127

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Wähle eine oder mehr der folgenden:

Erklärung

Frage 7 von 127

What is a user?

Wähle eine der folgenden:

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Frage 8 von 127

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Wähle eins der folgenden:

Erklärung

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Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Wähle eine der folgenden:

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The Application navigator is a list of available applications and their corresponding modules.

Wähle eins der folgenden:

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Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Wähle eins der folgenden:

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The Favorites tab, represented by a star icon, displays items you have added as favorites.

Wähle eins der folgenden:

Erklärung

Frage 13 von 127

Based on the image, select all types of common interfaces shown.

Wähle eine oder mehr der folgenden:

Erklärung

Frage 14 von 127

Wähle von der Aufklappliste, um den Text zu vervollständigen.

A role is a only permission collection of users group of people collection of permissions( only permission, collection of users, group of people, collection of permissions ) used to: • Grant access to applications and other parts of the platform, and • Assign security rights.

Erklärung

Frage 15 von 127

Roles are represented by a record on the Role [❌] table

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Erklärung

Frage 16 von 127

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Wähle eins der folgenden:

Erklärung

Frage 17 von 127

What is the function of System Administrator:

Wähle eine der folgenden:

Erklärung

Frage 18 von 127

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

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Erklärung

Frage 19 von 127

Fülle die Lücken, um den Text zu vervollständigen.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Erklärung

Frage 20 von 127

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.