MEDIATING SKILLS
self-awareness

Mediators refine the skill of emotional intelligence. it includes 4 key components:

retrospective reflection

Convergent thinking

Divergent thinking

Brainstorming

Thought patterns or thinking processes

Logical thinking - white hat

Intuitive thinking - red hat

Critical thinking - black hat

Positive thinking - yellow hat

Creative thinking - green hat

Process thinking - blue hat

expanding the pie

2 basic steps of generating options

practical guidelines to help parties brainstorm
4pts

understanding personal conflict style

understanding your negotiation style

Rahim's 5 negotiation styles

emotional intelligence

social awareness

relationship management