Which of the following is NOT an element in the communications model?
sender
message
receiver
translator
True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.
Which of the following is correct about barriers?
affect the accuracy of the communication exchange
not important in communication
a and b
none of the above
Which of the following is NOT correct about nonverbal expressions?
mirror innermost thoughts and feelings
convey attitudes and emotions
difficult to fake during an interpersonal interaction
all of the above are correct
Which of the following is an important nonverbal element?
kinesics
proxemics
Which of the following is NOT one of the skills of effective listening?
summarizing
paraphrasing
empathic responding
all of the above are skills
Which of the following is an outcome to quality of communication?
patient recall of information
patient adherence
patient satisfaction
all of the above are outcomes
Which of the following is NOT considered a tip to prevent non-verbal communication?
eye contact
lean slightly toward patient
open posture
all of the above prevent non-verbal communication
True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting
True or false: Feedback to show understanding is when repeating word for word what the patient said.
True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.
True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.
