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Who first thought of Zero Defects?
Crosby
Feigenbaum
Juran
Deming
Who developed the use of standardization in large-scale mass production using a moving assembly line?
Frederick Winslow Taylor
Frank Gilbreth
Adam Smith
Charles Babbage
Henry Ford
Which came last in the development of manufacturing techniques?
Lean production
Division of labour
Mass production
Craft production
Interchangeable parts
What is the first stage in any quality improvement initiative ?
Planning
Check the talk
Analyse the data
D. Management commitment
A fundamental attribute of TQM is
Drawing control charts
Having team meetings
Top management's direct involvement
Meeting ISO 9000 audit
All of the above
Process Diagnosis determines
If the workers are doing their job
The possible cause of a failure
If control charts are in control
When top management should talk to vendors
If vendors are motivated
A change process in which an organization measures its execution against that of best-in-class organizations, decides how those organizations accomplished their execution levels, and uses the data to enhance its own execution
Control Chart
Cause and Effect Diagram
Benchmarking
Six Sigma
The picture represents which model of constraints of________?
Project management
Risk management
Change management
For the normal distribution, the values less than two standard deviation away from the mean account for___
95%
95.45%
94.6%
94.45%
Which of the accompanying is not a purpose behind holding completed merchandise as an inventory?
Larger shipments can result in reduced income freight cost and material handling cost.
Production of products as and when the customers demand them can be uneconomical.
Quantity discounts can result from larger purchase quantities.
Backlogs in customer orders may not always be allowed.
All of the following are typically reasons for establishing a budget EXCEPT:
Pre-approved funding
Monitoring of expenditures
Variance analysis
Development of standard costs
Which of the following sequence is true?
Sourcing → Inbound logistics → Conversion into finished goods → Outbound logistics → Retailing
Sourcing → Conversion into finished goods → Inbound logistics → Outbound logistics → Retailing
Inbound logistics → Sourcing → Conversion into finished goods → Outbound logistics → Retailing
Sourcing → Inbound logistics → Outbound logistics → Conversion into finished goods → Retailing
Which of the following statements is true?
Dell supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
Toyota supply chain believed in medium-term relationship with the suppliers with loosely held supplier network.
Ford supply chain is both highly efficient as well as highly responsive.
Dell supply chain propagated the concept of long-term relationship with the suppliers.
Match the transformations: Column 1 Column 2 1. Exchange A. manufacturing 2. Physical B. making a sick person well 3. Physiological C. retailing 4. Storage D. warehousing
1C, 2A, 3B, 4D
1B, 2C, 3D, 4A
1C, 2A, 3D, 4B
1A, 2B, 3D, 4C
Which of the following illustrates an activity that does not include esteem ?
training employees
ordering parts from a supplier
delivering the product to the customer
accumulating parts in front of the next work center
In time study, the rating component is connected to determine
Standard time of a job
Fixation of incentive rate
Normal time of a worker
Merit rating of a worker
The Road Map represents which methodology?
Human resource information system
Business process management
What is the cpk for this process? Process Tolerance = 12, Process standard deviation = 3 Mean= 0
1.333
4
0.25
0.667
Which is a Preventive Action technique ?
Pareto Analysis
Cause and Effect diagrams
Quality Planning
Process Capability Studies
Six Sigma concepts were born in:
Allied Signal Ltd.
General Electric Ltd.
Chrysler Ltd.
Motorola Ltd.
The person who propagated SIX SIGMA concepts in General Electric Ltd. Was:
Jack Welch
Bob Smith
Philip Crosby
None of them
The first journal on quality was published by:
U.S.A
Japan
Germany
Britain
Rajiv Gandhi Award is a quality award given by:
Rajiv Gandhi Foundation
Conferderation of Indian Industries
Bureau of Indian Standard
Indian Statistical Institute
Cause and Effect Diagram was first formulated by:
Taguchi
Ishikawa
Who was generally credited with the phrase "Important few and trivial many" ?
Winston Churchill
Which of the following statements is NOT a ISO:9001 requirement?
The organization shall determine the necessary competence for personnel performing work affecting product quality
The organization shall establish and maintain a procedure to identify and have access to legal requirements that are applicable to quality aspects of its products and/or services.
Top management shall ensure that the quality policy is appropriate to the purpose of the organization.
A documented procedure shall be established to define requirements for determining potential non-conformity and their causes.
What is NOT a key results measure in European Model for Quality Management?
Business Results
Impact on Society
Process Performance
Customer Satisfaction
A run up on the range chart would mean?
Process spread is deteriorating
Process average is worsening
Process average is improving
Process spread is improving
How many records does ISO:9001 require?
1 to 10
11 to 20
21 to 30
31 to 40
Kano Model shows the path towards:
Satisfying a customer
Delighting a customer
Ensure basic needs of a customer
None of the above
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