) The six important business objectives of information technology are: new products, services,
and business models; customer and supplier intimacy; improved decision-making; competitive advantage; operational excellence, and:
A) flexibility.
B) survival.
C) improved business practices.
D) improved efficiency.

2) Verizon's implementation of a Web-based digital dashboard to provide managers with realtime
information such as customer complaints is an example of:
A) improved decision-making.
B) improved flexibility.
C) improved efficiency.
D) customer and supplier intimacy.

3) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the
information system business objective of:
A) improved efficiency.
B) customer and supplier intimacy.
C) survival.
D) competitive advantage

4) The three activities in an information system that produce the information organizations use to
control operations are:
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.

5) The average number of tickets sold daily online is an example of:
A) input.
B) raw data.
C) meaningful information.
D) output.

6) Converting raw data into a more meaningful form is called:
A) capturing.
B) processing.
C) organizing.
D) feedback.

7) An example of raw data from a national chain of automobile stores would be:
A) average of 13 Toyotas sold daily in Kentucky in 2007.
B) 300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky.
C) annual sales of Toyota RAV4s increased 2.4 percent.
D) 1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky - $28000.

8) The fundamental set of assumptions, values, and ways of doing things that has been accepted
by most of a company's members is called its:
A) culture.
B) environment.
C) atmosphere.
D) values.

10) Intranets:
A) are based on mainframe technology.
B are multiple networks joined together.
C) are typically used to communicate with the business’s trusted vendors.
D) use Internet technology for a private company network.

11) Poor business processes and unsupportive culture are examples of the ________ dimension
of business problems.
A) management
B) organizational
C) people
D) infrastructure

12) The final step in the four-step model of business problem solving is:
A) outcome.
B) implementation.
C) change management.
D) feedback.

13) A major criterion in deciding the most important perspectives of a business problem is:
A) implementation.
B) change management.
C) usefulness.
D) organizational needs.

14) An example of a business using information systems to attain competitive advantage is:
A) Apple's creation of the iPod.
B) JC Penney's information system that allows its contract manufacturers to see what garments
have been sold and need to be replaced.
C) Verizon's Web-based digital dashboard providing real-time company information for
managers.
D) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
become the world's largest auto maker.

15) An example of a business using information systems for customer and supplier intimacy is:
A) Apple's creation of the iPod.
B) JC Penney's information system that allows its contract manufacturers to see what garments
have been sold and need to be replaced.
C) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to
become the world's largest auto maker.
D) Verizon's Web-based digital dashboard providing real-time company information for
managers.

16) An information skill important for an accounting major would be:
A) an understanding of online transaction and reporting sytems.
B) an understanding of product management enterprise systems.
C) an understanding of supplier management enterprise systems.
D) an understanding of enterprise systems that enhance leadership.

17) An information skill important for a marketing major would be:
A) an understanding of online transaction and reporting sytems.
B) an understanding of product management enterprise systems.
C) an understanding of supplier management enterprise systems.
D) an understanding of enterprise systems that enhance leadership.

1) Which of the following is a cross-functional business process?
A) Fulfilling a customer order
B) Hiring an employee
C) Identifying a customer
D) Creating an invoice

2) Engineers and architects are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management.

3) A computerized system that performs and records the daily dealings necessary to conduct
business is classified as a(n):
A) executive support system.
B) management-level system.
C) decision support system.
D) transaction-processing system.

4) These systems are designed to summarize and report on the company's basic operations.
A) Management information systems
B) Decision-support systems
C) Executive information systems
D) Transaction processing systems

5) DSS and MIS are also referred to as ________ systems:
A) business information systems.
B) business intelligence systems.
C) executive support systems.
D) business model systems.

6) Executive support systems are information systems that support the:
A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production.

) A(n) ________ collects data from various key business processes and stores the data in a
single comprehensive data repository, usable by other parts of the business.
A) transaction processing system
B) enterprise system
C) automatic reporting system
D) management information system

8) What is the most important benefit of an enterprise application?
A) Enabling speed of communicating.
B) Enabling a company to work collaboratively with customers and suppliers.
C) Enabling business functions and departments to share information.
D) Enabling cost-effective, e-business processes.

9) ________ systems provide information to coordinate all of the business processes that deal
with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and
customer retention.
A) CRM
B) MIS
C) ESS
D) CPS

10) Second Life is an example of a:
A) wiki.
B) virtual world.
C) social networking site.
D) mind mapping tool.

11) The most widely used collaboration software tool used by very large firms is:
A) Lotus Notes.
B) Microsoft SharePoint.
C) Google Apps.
D) Onehub.

12) Which of the following collaboration tools would be appropriate for participants in separate
locations who need to collaborate synchronously?
A) blog
B) team room
C) group calendar
D) electronic meeting software

13) The principal liaison between the information systems groups and the rest of the organization
is a(n) _________. It is the _____’s job to translate business problems and requirements into
information requirements and systems.
A) programmer.
B) information systems manager.
C) systems analyst.
D) CIO.

14) A ________ is a senior manager who oversees the use of IT in the firm.
A) CIO
B) CEO
C) CFO
D) CIT

5) Development and support services for a firm's business systems are provided by:
A) IT educational services.
B) IT management services.
C) Application software services.
D) IT standards services.

1) Software that organizes, manages, and processes business data, such as data concerned with
inventory, customers, and vendors, is called:
A) system software.
B) application software.
C) data management software.
D) network software.

) Software that manages the resources of the computer is called:
A) system software.
B) application software.
C) data management software.
D) network software.

) Software used to apply the computer to a specific task for an end user is called:
A) system software.
B) application software.
C) data management software.
D) network software.

4) Which of the following types of computer is used for weather forecasting?
A) Mainframe
B) Server
C) Minicomputer
D) Supercomputer

5) Connecting geographically remote computers in a single network to create a "virtual
supercomputer" is called:
A) co-location.
B) cloud computing.
C) grid computing.
D) autonomic computing.

7) A high-speed network dedicated to storage that connects different kinds of storage devices,
such as tape libraries and disk arrays so they can be shared by multiple servers best describes:
A) SSN.
B) ASP.
C) LAN.
D) SAN.

9) In client/server computing, the client is:
A) software program used for logging on to the network.
B) the location of the bulk of the processing.
C) the computer that acts as the user point of entry.
D) the computer that firsts asks for services.

10) In order to manage their relationship with an outsourcer or technology service provider,
firms need a contract that includes a(n):
A) SLA.
B) SOA.
C) TCO.
D) API.

12) Which of the following refers to the ability of a computer, product, or system to expand to
serve a larger number of users without breaking down?
A) Modifiability
B) Expandability
C) Scalability
D) Disintermediation

13) Linux is:
A) primarily concerned with the tasks of end users.
B) designed for specific machines and specific microprocessors.
C) an example of open-source software.
D) especially useful for processing numeric data.

14) Virtualization:
A) allows one operating system to manage several physical machines.
B) has enabled microprocessor manufacturers to reduce the size of transistors to the width of an
atom.
C) allows smartphones to run full-fledged operating systems.
D) can boost server utilization rates to 70% or higher.

15) A set of self-contained services that communicate with each other to create a working
software application is called:
A) Web services.
B) SOA.
C) enterprise integration.
D) SOAP.

16) ChicagoCrime.org, which combines Google Maps with crime data for the city of Chicago, is
an example of:
A) cloud computing.
B) SOA.
C) a widget.
D) a mashup.

17) A ________ cloud is owned and maintained by a cloud service provider such as Amazon
Web Services, and made available to the general public or industry group.
A) private.
B) white.
C) public.
D) grid computing.