1. Joshi, M.J., Nash, D.B., Ranson, E.R., Ranson, S.B. (2004). The Healthcare Quality Book. Foundation of
the American College. (specifically chapters 6, 7 and 9)
2. Kennedy, Denise M. MBA; Didehban, Roshanak MHS, FACHE; and Fasolino, John P. MD (2014)“Creating and sustaining a culture of accountability for patient experience,” Patient ExperienceJournal: Vol. 1: Iss. 2, Article 9. Available at: http://pxjournal.org/journal/vol1/iss2/9 *3. LaVela, Sherri L. PhD, MPH, MBA and Gallan, Andrew S. PhD (2014) “Evaluation and measurement ofpatient experience,” Patient Experience Journal: Vol. 1: Iss. 1, Article 5.Available at: http://pxjournal.org/journal/vol1/iss1/5
4. Rumsey, D. 2010). Statistics Essentials for Dummies. Hoboken, N.J. Wiley Publishing, Inc.
5. The Beryl Institute. (2013). Voices of Measurement in Improving the Patient Experience, 2013.Available at https://theberylinstitute.site-ym.com/store/ViewProduct.aspx?id=22949946. Use of CAHPS® patient experience survey data as part of a patient-centered medical home qualityimprovement initiative Retrieved on July 2016 from https://www.dovepress.com/use-of-cahpsregpatient-experience-survey-data-as-part-of-a-patient-ce-peer-reviewed-fulltext-article-JHL

Websites for Public Reporting Requirements:
1. General CAHPS Information: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/
2. HCAHPS: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/hcahps1.html
3. PQRS: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/pqrs.html
4. ACO: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/aco.html

Additional1. www.khanacademy.org (This is an excellent, free, online tool with a full section on statistics. Teachingis done via video).* Also included in CPXP Exam: Recommended Preparation References. Available at http://www.pxinstitute.org/certification/cpxp-exam-preparation/

	Erstellt von Lydia Elliott, Ed.D vor etwa 10 Jahre

Listed are the action recommendations for Domain II provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.