Palermo’s
Law

Production Processes
Value creation:

Internal Customer

Empowerment

Empowerment

Management Action Needed for Empowerment:

- Theoretical Basis for Empowerment:

Principles of
Empowerment

Reasons for Failure
of Empowerment

Successful
Empowerment

Job Enlargement 

Two types of organization structures from structural contingency: 

Natural Work Team 

Virtual Team

Individuals in
Six Sigma Projects and their roles

Workforce
Engagement:

Gainsharing

Effective Employee
Recognition and Rewards:

Participation in quality-based initiatives: 

Participation in quality-based initiatives: 

Ingredients for Successful Teams

Participation in quality-based initiatives:

Reasons for Team Participation
 

Participation in quality-based initiatives: 

Team Processes

Participation in quality-based initiatives: 

Team & Organizational Behavior Theories

Participation in quality-based initiatives: 

Team & Organizational Behavior Theories

First category in the
Baldrige Award 

Transformational Leadership Behavior

Transformational Leadership

Situational Leadership
Model

Situational Leadership
Model

Active Management
by Exception

Frequent error during the implementation of a performance excellence initiative

Six Stages of a
Quality Life Cycle

Knowledge Assets

Internal Benchmarking

Single loop learning