Unit 1-A

Beschreibung

In this test you are going to improve your level about the first unit you have already check at this year, so try to remeber and go by, this is very easy!
Pepe Toño Gonzal
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Pepe Toño Gonzal
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Zusammenfassung der Ressource

Frage 1

Frage
Read the next recording: Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.! Who is talking for complaint?
Antworten
  • Dr. Thompson
  • Nurse
  • Mrs. Sanchez

Frage 2

Frage
Read the next recording: Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.! Why is she talking for?
Antworten
  • Complaint
  • To evidence the nurse
  • A new apointment

Frage 3

Frage
Read the next recording: Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.! What is she talking about?
Antworten
  • Super market
  • Health sevice
  • Particular nurse

Frage 4

Frage
The structure for a complaint is; Introduction, body and closure
Antworten
  • True
  • False

Frage 5

Frage
The structure for a complaint is; introduction, body, climax and closure
Antworten
  • True
  • False

Frage 6

Frage
Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the [blank_start]motive[blank_end] of this calling is because i´m a little [blank_start]angry[blank_end] about how your nurse was with my son the [blank_start]last[blank_end] monday, first she leave him expecting with a headache until i [blank_start]arrive[blank_end] because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so [blank_start]rude[blank_end] when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.!
Antworten
  • angry
  • rude
  • motive
  • arrive
  • last

Frage 7

Frage
Read the next recording: Good afternoon Dr. Thompson! this is Mrs. Sanchez, i hope you are having a good time but really the motive of this calling is because i´m a little angry about how your nurse was with my son the last monday, first she leave him expecting with a headache until i arrive because "she need a responsible adult for register" and that was almost 20 minutes, and also my son told me that she was so rude when she inject him, please do something about it, because a woman like that would be dangerous on your consultory, have a nice weekend Dr.! Which way of comunication is this?
Antworten
  • Telephonic complaint
  • Written complaint
  • Face to face complaint

Frage 8

Frage
This are motives for a medical complaint:
Antworten
  • Time, Attitude, wrong diagnostic, an appoinment.
  • Time, Atittude, wrong article, wrong size.
  • Time, Atittude, flavor.

Frage 9

Frage
You may complaint about the service [blank_start]if[blank_end] you want!
Antworten
  • if

Frage 10

Frage
"... really i was expecting to the doctor finish for take my jacket and go out there as faster as possible, that was a horrible place..." Which tense is the sentence?
Antworten
  • Past
  • Perfect Present
  • Present

Frage 11

Frage
A [blank_start]medical[blank_end] complaint is a tool which we would use when we are not [blank_start]confortable[blank_end] with a health [blank_start]service[blank_end]!
Antworten
  • medical
  • service
  • confortable
Zusammenfassung anzeigen Zusammenfassung ausblenden

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