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Admin 201: Test 5

Beschreibung

Admin 201 Admin 201 Quiz am Admin 201: Test 5, erstellt von estudio.examen20 am 03/02/2016.
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Quiz von estudio.examen20, aktualisiert more than 1 year ago
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Zusammenfassung der Ressource

Frage 1

Frage
Which functionality is available when solution categories are enabled? (Choose 2)
Antworten
  • A.Ability to automatically assign a solution to all sub categories below the parent category.
  • Ability to create solution category custom reports to find uncategorized solutions
  • Ability to control the visibility of specific solutions in the customer and self service portals.
  • Ability to control the visibility of specific solutions in the Solutions and Cases tabs

Frage 2

Frage
What is possible with Schema Builder ?(choose 2)
Antworten
  • View relationship between Objects
  • Create Custom Object
  • View the permissions of the object
  • Delete field from Custom Object

Frage 3

Frage
Where we can see System Usage in Force.com ?
Antworten
  • Chatter feed of user
  • Force.com home page
  • Developer Console
  • Users home page

Frage 4

Frage
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this?
Antworten
  • Chatter Groups
  • Similar opportunities
  • Big deal alert
  • Opportunity Update Reminders

Frage 5

Frage
What is the capability of forecasts? (Choose 2)
Antworten
  • Forecast Managers can use Chatter people hovers from there forecast
  • Sales user can customize the standard reports of forecasts
  • Administrators can generate forecasts based on the territory hierarchy
  • Administrators can customize the fields in the Forecast Opportunity Pane

Frage 6

Frage
Where can multi-language solution search feature be enabled? (Choose 2)
Antworten
  • Self-service portal
  • Public solutions
  • Salesforce Content
  • Solution tab search

Frage 7

Frage
Which permission is required to convert a lead? ( Choose 2 )
Antworten
  • “Import Leads” profile permission
  • “Convert Leads” profile permission
  • “Create” and “Edit” access for leads, accounts, contacts and opportunities
  • “Transfer” access for leads, accounts, contacts and opportunities

Frage 8

Frage
Who can cases be assigned to when case assignment rules are being set up? (Choose 3)
Antworten
  • Contact
  • Partner portal user
  • Queue
  • Internal Salesforce user
  • Case team

Frage 9

Frage
What is Chatter influence ?
Antworten
  • The total number of people who follow a Chatter user.
  • The total number of likes received by a Chatter user
  • A measure of a Chatter user’s overall contribution.
  • A measure of a Chatter user’s seniority within the company.

Frage 10

Frage
Which Statement about Chatter posts and comments is true? Choose 2 answers
Antworten
  • Updates to the Chatter feed on a record are only visible to users with access to the record
  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
  • Posts to a user’s profile can be made private by clicking the lock icon.
  • Posts made to a user’s profile is visible to all users in the Organization

Frage 11

Frage
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Antworten
  • View All Data
  • Read for Opportunities
  • View All for Opportunities
  • Read for Accounts

Frage 12

Frage
Which task can a delegate administrator perform? ( Choose 3 ) - Imp
Antworten
  • Log in as a user who has granted login access
  • Reset passwords for all users.
  • Manage Specified custom objects
  • Create new user profiles.
  • Manage users within specified roles

Frage 13

Frage
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Antworten
  • Import new leads and associate them with the campaign.
  • Associate existing contacts with the campaign.
  • Create a custom report including all campaign members
  • Associate existing opportunities with the campaign

Frage 14

Frage
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Antworten
  • Specify a default lead owner.
  • Create an escalation rule to route unassigned leads.
  • Specify a default lead creator.
  • Create a validation rule to route unassigned leads

Frage 15

Frage
How can an administrator controls which salesforce knowledge articles are visible to customers in the Service Cloud portal?
Antworten
  • Assign article type visibility using custom components
  • Assign data category visibility using roles
  • Assign article type visibility using roles
  • Assign data category visibility using profiles

Frage 16

Frage
In Customer Portal, How you can use Chatter Answers? (Choose 2)
Antworten
  • Customers can post questions to the community without signing into the portal.
  • Support agents can post private responses to customer questions that were converted to cases.
  • Support agents can invite customers into private Chatters groups to collaborate on cases.
  • Customers can view answers by the community, support agents, and knowledge articles.

Frage 17

Frage
How the Salesforce knowledge can be used ? (Choose 2)
Antworten
  • Support agents can create and attach an article to an open case
  • Administrator can activate the validation status field to track article accuracy.
  • Authors without the “Manage Articles” permission can flag an article as validated
  • Publishers can track unlimited versions of any article.

Frage 18

Frage
How the Social Account and Contacts feature are used ? (Choose 2)
Antworten
  • A sales user can view a contact‘s Facebook profile based on the user’s connection with the contact.
  • An account executive can view YouTube videos about an account from within the account record.
  • A marketing representative can view an account’s Klout score on the Campaign record.
  • A marketing representative can view a lead’s tweets within Salesforce without signing in to Twitter

Frage 19

Frage
What does the dashboard snapshot on the Home Page display?
Antworten
  • You cannot display a dashboard on the Home Page
  • The Complete Dashboard set by the User himself
  • Only the dashboard determined by the System Administrator
  • The first row of any available dashboards
  • The first two rows of any of your available dashboards

Frage 20

Frage
Which data can be highlighted in a report using conditional highlighting? (Choose 2)
Antworten
  • Grouped by field names
  • Summary formulas
  • Summarized totals

Frage 21

Frage
Which of the following is NOT controlled by the Page Layout?
Antworten
  • Field properties like visible, read-only and required
  • Controlling which fields, related lists, and Custom Links users sees
  • Rollup summary
  • Page section customization
  • How detail and edit pages are organized

Frage 22

Frage
What is a capability of flows created in Cloud Flow Designer ? (Choose 2)
Antworten
  • Flows can delete records from Salesforce.
  • Flows can merge Salesforce records.
  • Flows can be included in change sets.
  • Flows can only branch to a single location.

Frage 23

Frage
What is capability of chatter Answers when using the Service Cloud Console? (Choose 2)
Antworten
  • Support agents can invite customers into private chatter group
  • Community members can like or flag comments
  • Support Agents can use the Questions tab to ask Questions
  • Administrators can create custom page layout for questions

Frage 24

Frage
What is a feature of Live Agent? (Choose 2)
Antworten
  • Allow agents to manage chat sessions from a dedicated console
  • Provide a self service Chatter interface for customers.
  • Enable customers to contact support agents using chat buttons.
  • Offer telephony integration that routes calls to agents.

Frage 25

Frage
What of the following statements is True?
Antworten
  • Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
  • Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
  • Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
  • Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed

Frage 26

Frage
Capability of "Smart Search" ? (Choose 2)
Antworten
  • Objects most frequently searched for appear in an object list on the Home tab
  • Objects with multiple results appear at the top of search results list.
  • Objects can be prioritized by pinning them to the top of the record type list.
  • Objects are tracked by how often they are searched for and used.

Frage 27

Frage
What is possible while running and customizing report (Choose 3)
Antworten
  • View the number of times a report is run.
  • Email reports to a list of email addresses.
  • Combine multiple views of data in a single report.
  • Quickly categorize report records for grouping
  • Create WITH or WITHOUT filters based on child records.

Frage 28

Frage
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
Antworten
  • None of the above
  • User is taken to App Exchange
  • User is taken to a Create new App Page in salesforce.com
  • User is taken to developer.force.com page

Frage 29

Frage
What does the System Overview page display? (Choose 2)
Antworten
  • Governor limits usage.
  • Email usage.
  • API limits usage.
  • Schema usage

Frage 30

Frage
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion? (Important)
Antworten
  • A.The lead formula field value can be mapped to a roll up summary field on the account record.
  • The lead formula field value can be mapped to a number field on the account record
  • The lead formula field can be mapped to a formula field on the account record.
  • The lead formula field value can be mapped to a standard field on the account record.

Frage 31

Frage
What is used to create a relationship between an Opportunity object and a Campaign object? (Choose 2)
Antworten
  • Campaign influence related list
  • Opportunity sales process
  • Campaign hierarchy field
  • Primary campaign source field

Frage 32

Frage
Recent Items use the?
Antworten
  • Related List
  • Sidebar
  • Edit Pagelayout
  • Detail Pagelayout

Frage 33

Frage
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
Antworten
  • Apps
  • Views
  • Tags
  • Dashboards
  • Home Pagelayout

Frage 34

Frage
What types of report supported by forecasts ? (Choose 2)
Antworten
  • Forecasting History
  • Forecasting Items
  • Forecasting Quotes
  • Forecasting Hierarchy

Frage 35

Frage
Which tab can be included in a customer portal? ( Choose 2 )
Antworten
  • Knowledge
  • Dashboards
  • Ideas
  • Opportunities

Frage 36

Frage
What should an administrator consider when setting up Chatter answers ?
Antworten
  • Support Agents cannot delete in appropriate questions or rate answers.
  • The Chatter Free user license is automatically assigned to Chatter Answers users.
  • Chatter Answers requires configuration of a portal , site, case management and knowledge.
  • Chatter Answers provides customers all the features of Chatter in a customer portal.

Frage 37

Frage
A system administrator at Universal Containers incorrectly imported a set of records and needs to remove them from Salesforce.com Which tool should the administrator use to complete the task? (Choose 2)
Antworten
  • Excel Connector
  • Mass Delete
  • Data Loader
  • Import Wizard

Frage 38

Frage
What is the capability of dashboard filters? (Choose 2)
Antworten
  • Filters can be added to dashboard containing Visualforce.
  • Snapshots of filtered dashboard components can be posted to Chatter.
  • Scheduling or emailing a filtered dashboard returns filtered data.
  • Filters can be added to dynamic dashboards

Frage 39

Frage
When are workflow rules evaluated based on the order of execution? ( Choose 2 )
Antworten
  • After Validation rules
  • After Assignment rules
  • Before Apex Triggers
  • After Escalation rules

Frage 40

Frage
Which component can be included in a custom home page layout?
Antworten
  • Analytic Snapshots
  • Dashboard component
  • Trending Chatter Topics
  • Messages and Alerts
  • Pending approval list

Frage 41

Frage
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Antworten
  • Mobile Lite must be enabled before users can install it.
  • Mobile Lite provides access to standard objects and dashboards
  • Mobile Lite users must have a mobile license assigned to them.
  • Mobile Lite configurations can be created for each user profile

Frage 42

Frage
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Antworten
  • Active currency
  • Record currency
  • Corporate currency
  • Personal currency

Frage 43

Frage
Which action can a user with the standard system administrator profile take? (Choose 2)
Antworten
  • Reset all user passwords.
  • Delete user records.
  • Define and assign custom profiles to users.
  • Access a log of the records a user has viewed.
  • Assign feature licenses to users
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