5840869
Beschreibung
Quiz von siddiqi_belqess, aktualisiert more than 1 year ago
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Erstellt von siddiqi_belqess
vor fast 8 Jahre
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Frage 1
Frage
Which of the followings are necessary for creating loyalty?
A. Quick reply
B. Patience
C. Great quality product
D. Delivery on time
Antworten
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A. Quick reply
-
B. Patience
-
C. Great quality product
-
D. Delivery on time
Frage 2
Frage
2. What is important for success in the business?
A. Customer royalty
B. Customer service
C. employee salary
D. hours of operation
Antworten
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A. Customer royalty
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B. Customer service
Frage 3
Frage
4. Customer stays loyal when?
A. If we make value to them
B. If we listen to them
C. Give us cash
D. If they take picture with our company staff
Antworten
-
A. If we make value to them
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B. If we listen to them
Frage 4
Frage
Customer loyalty is one of the important area of success for the business?
Antworten
- True
- False
Frage 5
Frage
6. Customer service involve none but affirmative attitude?
Antworten
- True
- False
Frage 6
Frage
7. Customer royalty can be created when a customer is satisfied from the company?
Antworten
- True
- False
Frage 7
Frage
8. Dealing with customer in an angry mood is proper?
Antworten
- True
- False
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