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13025262
DIAGRAMA DE FLUJO - MODELO KANO
Description
Modelo Kano
Flowchart by
deryi cardenas
, updated more than 1 year ago
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Created by
deryi cardenas
over 6 years ago
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MODELO KANO
Herramienta que permite extraer aquellas necesidades y analisis importantes de un nuevo producto para satisfaccion del cliente.
ESTRATEGIAS
FACTORES
PRODUCTO INNOVADOR
PRODUCTO COMMODITY
LIDER
ESTANDAR
Expectativas del cliente sobre el producto o servicio
Grado de satisfaccion significativa
Fuente de satisfacción por atributos no esperados.
CALIDAD INDIFERENTE
CALIDAD UNIDIMENSIONAL
CALIDAD ATRACTIVA
Evaluar las preferencias
Mejorar convenientes
Mejora la satisfaccion
Atributos del modelo Kano para el buen desarrollo
CALIDAD REQUERIDA
CALIDAD INVERSA
Detectar fallas, defectos o inconsistencias
DIAGRAMA DE FLUJO MODELO KANO
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