Business Studies- flashcards

Strategic Role of Operations Management

Outline some of the roles of operations management

What syllabus sub points come under "Strategic Role of Operations Management?"

Also give some detail on each.

What are the type of products are there? (4 combining types)- give examples

Goods/Services in different industries

What are the 3 types of industries goods/services appear in and give detail

Identify all the influences on Operations Management

How does globalisation impact on a business?

Outline how technology could impact on a bus.

Describe how you can achieve quality in products (goods and services)

In relation to Quality Expectations, what does lean production and Total quality management refer to?
Give examples of Quality expectations

Outline cost-based competition and give a relevant example

Explain how government policies have an effect on a business

Describe the four legal regulations that can influence a businesses practices.

*In one of them you will need to give specific examples of regulations*

Environmental Sustainability needs to be considered as a business.

Identify ways in which it influences on a business and/or the things that need to be considered

Describe each dot point under "corporate social responsibility"

CSR= doing more than just complying with the law, rather having a respect for the community, environment and customers. Having open, and accountable bus. actions

What is social responsibility

How can a bus. ensure they are environmentally sustainable

Provide some case studies for the influences on operations.

Describe and give examples for transformed inputs

Describe transforming inputs and give examples

What is value adding in the operations process?

What are the 4 V's in the transformation process?

Define volume refers to in the transformation process and explain how lead time can be affected.

Outline variety in the transformation process and give an example

Explain variations in demand

Describe visibility (customer contact)

Discuss Mass, Batch and Cellular production

Define sequencing and scheduling and what is included in it.

Discuss the purpose of a Gnatt chart

Explain the purpose of a critical path analysis

Explain the features of TECHNOLOGY in the operations process

Describe task design in the operations process....

Describe the types of process layout

Describe monitoring, controlling and improvement in the transformation process.

Describe the two main elements of outputs (according to the syllabus)

List all the operations strategies...(9)

Identify the performance objectives in operations management.

Describe quality as a performance objective

Describe speed as a performance objective

Describe dependability as a performance objective

Describe flexibility as a performance objective

Describe customisation in relation to performance objectives

Describe costs in terms of performance objectives

In relation to "new product/service design and development", what are some ways a business can be first to the market and be a market share leader?

Outline the two approaches a business owner can take when designing new products and services

Outline the steps in designing and developing a new good.

Outline the features of designing and developing a new service.

Explain what is meant by supply chain management

Explain logistics management

Explain e-commerce in relation to supply chain management

Explain global sourcing in relation to supply chain management, in reference to key terms

What are some of the goals of supply chain management?

Give an e.g of supply chain management

Discuss outsourcing with reference to a case study

Give a case study for outsourcing

Describe leading edge and established technology

Discuss the benefits and limitations of holding stock

Describe the inventory management approaches that a business owner could possibly use

Describe the various types of quality management in the operations function

Why may a bus. be resistant to change?

How can a business effectively overcome resistance to change?

In relation to global factors in the operations function, describe global sourcing

Explain economies of scale in relation to operations strategies

What is meant by scanning and learning in the global market?

Discuss research and development and the importance of it in a business