A customer service representative at a Call Center would like to be able to collect information from a customer using a series of question prompts. What could be used to accomplish this?
Lightning Process Builder
Universal Containers wants to streamline its data capture process by linking fields together. They wish to do this so that the available values on dependent fields are driven by values selected on controlling fields. Which consideration supports the stated requirements? Choose 3 answers:
The import wizards only allow values to be imported into dependent picklist if they match the appropriate controlling field.
Checkbox fields can be controlling fields but not dependent fields
Multi-select picklist fields can be dependent picklists but not controlling fields
Custom picklist fields can be controlling or dependent fields.
Standard and custom picklist fields can be either controlling or dependent fields.
Universal Containers conduct evaluations of their sales reps using a custom object consisting a numerical scores and executive comments. The company wants to ensure that only Sales reps, should not be able to view the executive comment fields and their review. How can these requirements be met?
Use a private sharing model granting record access using custom settings; manage field access with field level security
Use a private sharing model granting record access using hierarchy; manage field access with field level security
Use private sharing model granting record access using custom settings; manage field access with page layouts and field level security
Use a private sharing model granting record access with using a hierarchy, manage fields access with record types and field level security
The VP of Marketing wants to broadcast an email to 10,000 contacts in Salesforce on regular basis, but realizes Salesforce mass email functionality has a limitation on the number of emails that can be sent each day. What action should the App Builder take?
Download all contacts to CSV file and use an email client to send the emails
Request Salesforce increase the number of maximum daily emails
Develop Apex code and Visual pages to send the emails
Research and evaluate products available on AppExchange to send mass emails
Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated account's billing state. This value should not change after the Opportunity has been created. What is the recommended solution to configure this automatic behavior?
Roll-up Summary field
The Director of Marketing has asked the App Builder to create a formula fields that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units. Which function should be used to calculate the difference?
Universal Container would like to automatically assign a specific permissions set to a new user. How can this requirement be met? Choose 2 answers:
Create a workflow rule on the User objects to assign a permission set
Create a Flow on the User object to assign a permission set
Create a Lightning Process on the User object to launch a flow
Create an Approval Process on the User object to assign a permission set
The Customer Service team at Universal Container use a custom Project object to track their customer project. App Builder needs to create a relationship between the Project object and the related client Account record. A private sharing model is in place for both Account and Projects. Which statements is true when creating an Account lookup fields on the Project object?Choose 2 answers:
Users can only delete Accounts if they have access to related project records
Cross-object fields updates between the Project and Account records are not supported
The Account record can include roll-up summary fields with data from the Project records
The Account lookup field on the Project records can be made optional
A new custom object is being created with a private setting. The business wants to share the individual records with specific people or groups of people on a case-by -case basis. What options do the business users have to manually share individual records? Choose 3 answers:
Which statements are true about converting a lead?Choose 3 answers:
Administrator may choose whether to enforce validation rules and triggers
The system automatically maps standard lead fields to standard account, contact and opportunity fields
Multi-select picklist values on Lead records overwrite on the Contact's corresponding fields
The Lead's most recent campaign records is automatically applied to the "Primary Campaign Source" field on the opportunity
Users can convert leads that are associated with an active approval process
Universal Containers has deployed custom tabs through change sets, without including the profiles to production. Which statement is true regarding to the visibility of custom tabs?
Custom tabs are default on for all users
Custom tabs are hidden for all users
Custom tabs are exposed for all users
Custom tabs are default off for all users
What is true regarding Master-Detail relationships? Choose 3 answers:
Deleting a master record in a Master-Detail relationship deletes all related detail records
Master-Detail relationships can convert to a look-up relationship if no roll-up summary field exists on the master object
A Master-Detail relationship cannot be created if custom object on the detail side already contains data
Standard objects can be on the detail side of custom object in Master-Detail side of custom object in a Master-Detail relationship
Master-Detail relationships cannot be converted to Look-up relationships
The Director of customer service wants to know when agents are overwhelmed with high-priority item queue. The Director wants to receive a notification when a new case is open with status of "New" during business hours. Which automation process could be used to accomplish this? Choose 2:
Which type relationships can be defined with external objects? Choose 2 answers:
External Master-detail relationship
Indirect lookup relationship
Cross-organization lookup relationship
External Lookup relationship
Which statement is true when defining a Create custom action for Contact object? Choose 2 answers:
The Create action can predefine Contact field values
The Create action will respect validation rules
The action will ignore field requirements
The Create action allows a user to select a record type
In order to delete Opportunities, Universal Containers would like sales reps to submit request for approval to their sales manager. What can be used to meet this requirement?
Approval Process with Apex Trigger
Approval Process with Time-dependent Workflow Action
Process Builder with Submit for Approval Button
Two-step Approval Process
Universal Container is setting up Salesforce for the first time. Management wants the Sales and Marketing team to have different navigation menus in the Salesforce1 mobile app. Which option is available for an App Builder to satisfy the requirement?
Create Sales and Marketing profiles and ensure read access to different objects
Create mobile navigation menus for both Sales and Marketing profile
Create public group for Sales and Marketing and create mobile navigation menus for each group
Create roles for Sales and Marketing and assign a custom home page layout for each profile
To synchronize Account, Orders and Shipments real time, a developer has built a custom interface that can support syncing thousands of records of records at a time. Which sandbox sandbox environment is recommended to complete performance and load testing?
Developer Pro sandbox
Which capability allows an App builder to grant object level access? Choose 2 answer:
Assigning a user to a Role that allows Read access to an object
Assigning user to a Public Group that allows for Read and edit access to an object
Assigning a user a Permission Set that allows for Read and Edit access to an object
Assigning a user to a Profile that allows Read access to an object
Universal Containers would like to collaborate with its customers within Salesforce, and has decided to enable "Allow Customer Invitations" Chatter settings. What permission is granted customer when invited to a Chatter group?
The ability to @ Mention accounts of which they are a contact
The ability to request access to public groups
The ability to interact with members of their groups
The ability to invite members to groups of which are a member to groups of which they are a member
Which statement is true when a new full sandbox is created Choose 2 answers:
Chatter date will be copied to the to the sandbox by default
User's email address will not be modified
Usernames will be modified uniquely for that sandbox
Default email deliverability is set to system email only
Universal Containers is importing 1,000 records into Salesforce. They want to avoid any duplicate records during import. How can these requirements be met?
When importing the file, select the “Prevent Duplicates” option on the last step of the Import Wizard
After importing all of the custom objects, review all records created and manually merge or delete those records
Include a column in the import file that has either record names, Salesforce IDs or external IDs that is used to match records
After importing all of the custom objects, run a duplicate check report to a CSV and mass delete to purge any duplicates
An App Builder wants to show Groups as the last navigation menu item in the Salesforce1 Mobile App. However, the app builder is not able to select Groups as one of the items in the drop down menu. What could cause this?
Groups cannot be the last item in the navigation menu
Groups is not included in the selected list for the navigation menu
Groups is included in the Smart Search but not on the navigation menu
Groups is showing up in the recent section and not in the navigation menu
The VP of Sales at Universal Containers has requested that sales reps be given access to view all the Accounts in Salesforce. However, they’ve also requested that sales reps only be allowed to create new Opportunities on Accounts they own. How can these requirements be met?
Create an Opportunity Validation Rule that compares the Opportunity and Account owners
Set the Organization Wide defaults sharing on Opportunities to Private and recalculate sharing
Create a new Opportunity Quick Action that validates Account ownership
Set the OWD sharing on Opportunities to Controlled by Parent
Universal Containers needs to update a field on an Account when an Opportunity Stage is changed to closed. What can be used to accomplish this requirement? Choose 2 answers.
When is it recommended to refresh a Full sandbox?
Within 3 hours of when it is needed
After a major Production release
After UAT (User Acceptance Testing) sign-off
Whenever a new production user is added
Universal Containers has two teams: Sales and Services. Both teams interact with the same records. Sales users use ten fields on the Account record while Service users use three of the same fields as the Sales team, but can also access five fields of their own. Which of the following will the app builder set up?
One profile, two record types, one page layout
Two profiles, one record type, two page layouts
Two profiles, two record types, two page layouts
One profile, one record type, one page layout
A sales manager would like to look at an Account record and view charts of all of the related open opportunities, closed/won opportunities and open cases. How many report charts can be added to the Account page layout to meet this requirement?
Which statement is true for embedding a Visualforce page in a page layout? Choose 2 answers:
Visualforce pages on a page layout have attributes for width and height
Visualforce pages can only be placed in the Visualforce section in a page layout
Visualforce pages can be placed anywhere in a page layout
Visualforce pages on a field set have attributes for width and height
When configuring a record type, an App Builder can configure the available value of a picklist field for the page layout. Which Opportunity standard field is available to be configured directly in the Opportunity record type?(2)
What type of field can be referenced by a Roll-Up Summary field using SUM? Choose 3 answers:
When an opportunity close date is delayed by more than 60 days, the manager and VP of Sales must approve the change. How can this requirement be met? Choose 2 answers:
Create a Lightning Process Builder flow that submits the record for an approval process
Build a validation rule that does not allow a user to save the opportunity record
Build an approval process that requires unanimous approval from the manager and VP of sales
Create a workflow rule that checks for close date less than 60days and add an email alert
A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?
Use a custom text field
Use a custom formula field
Use a custom image field
Use a custom number field
Universal Containers sales reps can modify fields on an Opportunity until it is closed. Only the Sales Operations can modify the Post-close Followup Date and Post-close Followup Comment fields. How can these requirements be met?
Use Field-level security on page layouts to restrict editing fields
Use multiple record types, page layouts and profiles
Use Field-level security to mark fields as read-only for the Sales Profile
Use record types with field sets and restrict fields using field-level security
The Organization wide defaults for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for access. However, the supervisor still cannot view records owned by the subordinate. What is preventing the Supervisor from viewing records owned by the subordinate? Choose 2 answers:
Organization-wide settings for the custom object do not grant access using hierarchy
The Supervisor requires a permission set in order to view the subordinate’s record
Organization wide settings for the custom object grant access to other users with the same role
The Supervisor’s role is not above the subordinate’s role hierarchy
Which statement is TRUE about field update actions from workflow rules and approval process? Choose 2 answers:
Field updates are not available on currency fields if the organization uses multi-currency
Field updates are tracked in the history related list of a record regardless of whether or not history is set for those fields
Field updates with “Re-evaluate Workflow Rules” selected can cause a recursive loop if the updated field is included in a workflow
Field updates to records based on workflow rules and approval processes do not trigger validation rules
Sales representatives want to capture custom feedback record related to each Account. The sales reps want to accomplish this with minimal clicks on the Salesforce1 mobile application. (Choose 2)
Create a feedback object as a parent account
Create an object-specific action on Account
Create predefined values for most of the fields
Create a global action on Account
Which use case can be accomplished using a custom link? (Choose 3):
Navigate to Apex trigger
To create a record page
To create a custom visual flow
To process or update current record
To external system using data of Salesforce
Representatives at Universal Container use Salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to SAP with the Lead's info. How can this be accomplished?
Use Visual Workflow to create a wizard that will send an outbound message
Create a workflow rule with an Outbound message as the action
Create a process using lightning process builder to send the outbound message
Design an approval process that sends an outbound message upon approval
What is a true statement in regards to converting a tabular, summary, or matrix report to a joined report? (Choose 3):
The rows to display filter is not supported in joined reports
Report formula fields are not supported in joined reports
Bucket fields are not supported in joined reports
Joined report blocks are formatted as matrix reports
Cross filters are not supported in joined reports
Universal Container conducts evaluations of their sales reps using a custom object consisting of numerical scores and executive comments. The company wants to ensure that only the sales reps, their managers, and their managers' executives can view the rep's evaluation record, but the reps should not be able to view the executive comment field on their review. How can the admin meet this requirement?
Use a private sharing model granting record across using hierarchy, manage field access with record types and field-level security
Use a private sharing model granting access using customer settings, manage field access with page layouts and field-level security
Using custom settings, manage field access with record types and page layouts
Use a private sharing model granting access using hierarchy, manage field access with field-level security
What is a capability of schema builder?(Choose 2)
To update descriptions of standard and custom objects
To create new lookup or master-detail object relationships
To modify custom field help text on standard objects
To enable field history tracking on standard objects
Universal container has purchased a lightning component on the AppExchange. Where can that component be utilized? (Choose 2):
Lightning process builder
Salesforce1 mobile app
Standalone Lightning app
Universal container manager's internal projects by department using a custom object called projects. Only employees in the project's respective department should have view access to all of the department's project records. If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department. How can these requirements be met assuming the organization wide default for projects is set to private (Choose 2):
Create a criteria-based sharing rule using the project's department that grants access to users by permission sets
Create a criteria-based sharing rule using the project's department that grants access to Public groups
Create a criteria-based sharing rule using the project's department that grants access to users by Profiles
Create a criteria-based sharing rule using the project's department that grants access to users by Roles
An app builder needs to change the data types of a few custom fields. The app builder is not able to delete and recreate any of the fields, nor modify any apex code. Which data type change will require the app builder to perform additional steps in order to retain existing functionality?
Changing the data type of a field used in a report from text to an encrypted field
In lead conversion from number to text
In an apex class from number to text
As an external ID from number to text
Universal container needs a field on the account to track how many opportunities are closing within the next 30 days. What can be used?
Roll-up summary field
The VP of Sales at Universal Containers has requested the sales reps be given access to view all accounts in Salesforce. However, they've also requested the sales rep only be allowed to create new opportunities on accounts they own. How to accomplish this?
Create a new opportunity quick action that validates account ownership
Create an opportunity validation rule that compares the opportunity and account owner
Set the organization wide default sharing on opportunities to private and recalculate sharing
Set the organization wide default sharing on opportunities to controlled by parent
What is a key consideration when using unmanaged package? (Choose 2):
The person who created the unmanaged package can change or upgrade installed components
The person who created the unmanaged package has no control over the installed components
A namespace is not required to create an unmanaged package
A namespace is required to create an unmanaged package
UVC would like to use a chatter group for their mergers and acquisitions team to collaborate on potential new projects. This group should not be visible for non-members to see or join, and can be accessed by invite only. Which chatter group type should the app builder recommend?
Universal container is setting up Salesforce for the first time. Management wants the sales and marketing teams to have different navigation menus in the Salesforce1 mobile app. Which option is available to an App builder to satisfy this requirement?
Create sales and marketing profiles and ensure read access to different objects
Create public groups for sales and marketing and create mobile navigation menus for each group
Create mobile navigation menus for both the sales and marketing profiles
Create roles for sales and marketing and assign a custom homepage layout for each role
UC provides access to salesforce for the sales, service, and marketing teams: management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their job function. How can this be accomplished?
Create separate home page custom component and layouts: assign to users by profile
Create separate home page custom component and layout: assign to users by role
Expose specific elements within a home page custom component determined by profile
Expose specific elements within a home page custom component determined by role
What is a true statement in regards to creating custom report types?
Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for the report type
When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually
The detail object in a master-detail relationship cannot be added as a secondary object on a custom report type
Any object can be chosen unless the object is not visible to the person creating the report type through security settings
A company wants to invite customers to chatter, if the company enabled “Allow Customer Invitation” in Chatter, what can the customer do?
@mention other members of the group
Invite other members to groups they are a part of
Request to join public groups
Interact with members of their groups
Sales and marketing users have similar roles, and use similar record types. However sales uses 3 different fields and marketing uses 5. How do you set up processes the most efficiently?
Create 2 page layouts, 2 record types, 2 profiles
Create 2 page layouts, 1 record type, 2 profiles
Create 1 page layout, 2 record types, 2 profiles
Create 1 page layout, 1 record type, 1 profile
A customer support manager at UVC would like to implement call scripting for their call center agents. What automation tool can be used to accomplish this? (Choose 2)
Lighting process builder
UVC is importing 1000 records into salesforce. They want to avoid any duplicate records from being created during the import. How can this requirement be met?
After importing all of the custom objects, run a duplicate check report, export the report to CSV file and run a mass delete to purge any duplicates.
When importing the file, select the "prevent Duplicates" option on the last step of the import wizard and import the file.
Include a column in the import file that has either record names, Salesforce IDs, or external IDs that can be used to match records
After importing all of the custom objects, review all records created and manually merge any duplicate records
Which object can be member of a campaign? (Choose 2):
The VP of Account Management at Universal Containers has requested that all Contact’s mailing postal code should match the associated account’s shipping postal code. How can this be enforced using validation rules?
Create a validation rule using a NOT EQUAL operator
Create a validation rule using a Compare operator
Create a validation rule using the Distance() function
Create a validation rule using the Geolocation() function
The app builder at UVC has been asked to ensure that the amount field is populated when the stage is set to closed won. What can be used to meet this requirement?
A custom object named assignment has a private sharing setting that grants access using hierarchies. The organization has a role hierarchy where the "Specialist" role reports to a "Manager" role which reports to a "Director" role. The Director role is at the top of the role hierarchy. A user who is in the manager role created a new assignment record. Who can see this record?
The record owner and those above the specialist role in their hierarchy
The record owner and the specialists in their hierarchy
The record owner and the managers in their hierarchy
The record owner and the directors in their Hierarchy
UV containers need to add an additional recipient to workflow email alert that is fired from the case object. What type of field could be added to the case object to allow the additional desired recipient on the email alert? Select 2 options.
UVC is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this?( Choose 2 )
Set organization wide sharing defaults to private
Set organization-wide sharing defaults to public read-only
Create criteria based sharing rules
Create standard role hierarchies
UVC, multiple departments utilize the case object for different purposes. Some users submit cases for IT and HR request. Other users provide customer support with case records. How can an app builder enable different users to see different fields, based on the case type?
Create different case field sets for IT, HR and customer support. Assign different fields sets by profile
Create different case field sets for IT, HR and customer support. Assign different field sets by role
Create different case record types for IT, HR, and Customer support. Assign different page layouts to each record type by profile.
Create different case record types for IT, HR, and Customer support. Assign different page layouts to each record type by role.
What is a use case for approval processes? (Select 2):
Approve expense reports automatically when less than $50.
Require CFO to review the salary range for all job offers
Ensure an opportunity has at least one product added.
Update the PTO record field with the user 's manager.
UVC has a custom assessment object used by three divisions. Each division wants to track different information on the assessments, including different values for the status picklist. Division managers do not want their teams to be able to create another division's assessment. How to accomplish?
Create additional custom assessment objects, one for each division, to track their assessment so information can be tracked separately. Use profiles to restrict access to the three custom objects.
Create three page layouts to determine the fields and picklist values for each user based on the division indicated on their user record. Use field level security to restrict access to division' s fields.
Create a separate page layout for each division and assign them using profiles. Use the profile settings to configure each division's custom field list and picklist values for assessments. Create additional custom profiles
Create separate assessment record types for each division and use them to limit picklist values. Create separate page layouts for each record type and use profiles to restrict record type access.
UVC needs the ability to generate contract documents. All the data required for a contract resides in a custom object. What is the recommend solution?
Enable the contracts feature and create a custom contract template based on the standard template.
Create the HTML template for contract and store it in the public folder.
Store a template in the static resources and configure the action link template to use it.
Select and install an AppExchange product to meet the contract generation needs.
UVC uses a custom object to track site visits. When the status of a site visit is changed from "in process " to "On hold " the business wants the site visit owner to be automatically assigned to an "On hold " Queue. Which capability can be used to accomplish this?
Apex Trigger an Assignment rule
What is a section of the lighting app builder tool? select 3:
Selected publisher actions
Mini page layout
UVC has separate business requirements for consumer and business opportunities. The sales team works both of opportunities. The app builder created two record types on the Opportunity object. What action can be performed? Select 2:
Create unique opportunity stages by sales process
Specify a different page layout by sales process.
Enable field validation by sale process.
Prevent access to secure data fields by sales process.
What Is true statement regarding roll up summary fields Select 2.
Changes to the value of a roll up summary field can trigger assignment rules to run.
The roll up summary field inherits the field level security of the child object.
Roll up summary fields can only be created on the master of master-detail relationship.
Multi select picklist files can be used in the field column of the field column of roll up summary filters
UVC uses a custom object to track open job positions. They would like to automatically post updates on a record's feed whenever a position stage is changed. Which social feature can be used to accomplish this?
Feed quick Action
Auto response rule
A junction object has two master detail relationships. What happens to junction object when either associated master record is deleted?
The look up field on the junction object is cleared.
The master record can’t be deleted if has a child record
The record is deleted and placed in the recycle bin.
The record is permanently deleted and can’t be restored.
UVC has a junction object called invoice with primary master-detail relationship with accounts and a secondary master detail relationship with contacts. The app builder has requirement to change the primary master relationship to lookup. What happens to the master detail relationship with contacts?
The contacts master detail field is deleted from the object.
The contacts master detail values are cleared from invoice.
The contacts master detail becomes the primary
The contacts master detail also converts to lookup
What is the capability of sand box template? Select 2.
Specify the data range for data being replicated in a partial copy sandbox environment.
Create a partial copy sandbox from a partial copy sandboxes environment.
Specify the objects whose data should be replicated in the partial copy sandbox environment.
Save a template for re-use when creating a partial copy sandbox environment.
What is the capability of schema builder? Select 2.
Viewing page layouts in a new window
Creating a new record type
Showing selected objects on a page
Editing custom settings
Which setting is available to customize salesforce1 mobile app for branding? Select 3.
Background color on loading page.
Action bar color.
Header and search bar color.
Notification and search icon
The image on loading page.
Users at UVC need to be able to quickly create a contract record from the account record's chatter feed. How should the app builder enable this functionality?
By creating a custom "Create a record" action on the account.
By creating a custom "Detail page" Button on the contract.
By creating a custom "Create a record" Action on the contract.
By creating a custom "Detail page " Button on the account.
Which statement is true about an external ID field? Select 2.
The field must be unique since duplicates are not allowed within salesforce.
The field contains unique record identifiers from a system outside of salesforce.
The field must contain at least one number and at least one letter.
The field can be unique based on case-sensitive or case-insensitive values.
When a user creates an account report, the user does not see industry as an available field in the report builder. However, this same user is able to see in the account page layout. What scenario would cause this?
The user uses a custom report type which does not include the industry field
The user does not have industry field visibility in the field level security.
The industry field is not enabled for the particular record type.
The industry field has no record values in the account.
UVC wants to display a message when a cause follow up. What can be used to display different text on the case record depending on the number of days a case is opened
Where can a custom button be placed? Select 3
On a custom list view.
On the person account
On a related list
On the user object.
On a web-to-case form.
A divisional manager wants to add a report chart into a page layout. Which report format can be used as the source report to accomplish this? Select 2
Summary format with a chart.
Joined format with a chart.
Matrix format with chart.
Tabular format with a chart
UVC wants to standardize their business logic. They want to ensure that workflow order is guaranteed to the same each time. Which feature can be used to accomplish this? Select 2:
Which values must be defined when creating a new Opportunity stage? Select 3:
What is a feature that can extend record access beyond the Organization wide defaults?
Owner based sharing rules
Public or private groups
Dynamic role hierarchy
Criteria based sharing rules
UVC wants to provide a different view for its users when they access an account record in salesforce1 instead of in the standard web version. How can this be accomplished? Select 2.
By adding actions in the salesforce1 action bar section.
By adding a mobile layout and assigning it to a profile.
By adding Quick actions in the publisher section.
By adding Visualforce pages to the mobile cards section
What type of field can be used to filter a report chart that has been added to page Layout?
Matching ID field
To synchronize accounts, orders, and shipments in real time, a developer has built a custom interface between an external system and salesforce. Prior to deployment, the developer needs to confirm that the interface can sustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing?
Developer pro sandbox
An app builder has created a report for salespeople to view records from a custom object. Someone complained they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Select 3.
Check report filters
Check the user's profile for object settings
Check organization-wide defaults
Check the report folder sharing settings
Check sharing rules
Universal Container want to store an area code and wants to be able to search for it in applications (apex). Which are possible fields to store the data (choose 2):
You want to use an External Data Object Table from Heroku carrying Product Category information. The data need to be included in Salesforce and searchable. What do you have to do before you can use the connection (choose two):
Press "validate and sync"
Choose "include as index field"
Choose "include in Salesforce searches" option
URL / choose the URL
Universal containers has a custom object that has a N:M relationship with opportunity LineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use (choose one)
UVC provides access to Salesforce for their sales, service and marketing teams. Manager want to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their job function. How to this requirement be met?
Expose specific elements within a home page custom component determined by role.
Expose specific elements within a home page custom component determined by Profile.
Create separate home page and custom components and layouts; Assign to users by profile.
Create separate home page and custom components and layouts; Assign to users by role
Universal Container installs an unmanaged package. Which of the following are true: (choose 2):
Unmanaged packages can be upgraded
Components of unmanaged packages can be edited
Unmanaged packages have a namespace prefix
Unmanaged packages don't have a version number
Tests are executed during deployment
Universal Contain stores invoices in SAP. Users want to view invoice date from Salesforce Account object Home. How can we accomplish this?
Create a custom Invoice object and connect SAP using data loader
Connect an OData Publisher Service for SAP database
Use SAP data export functions
Create an External object connected to an invoice table in SAP
In order to delete a record smth needs to be approved.
Approval with Workflow
Approval with Apex Trigger
What can be branded in SF1?(Choose 3)
Action tab bar
Loading page color
Header and Search
What of the following can be source of report chart placed in page layout? (Choose 2)
What metadata can be made manually in production without deployment? (Choose 2)
Reports and Dashboards
Which sandbox is used for performance testing?
What are the recommendations for unmanaged packages? (Choose 2)
For sale in App Exchange
Should be deployed from Dev Edition
For move to production
For open source
What rules can be used for the Opportunity object? (Choose 2)
Where custom buttons can be placed? (Choose 3)
Web to case
What can be done after workflow field re-evaluation?
Out of hour limit (loop)
Trigger another rule
Need to change ownership when field of custom object changed
Which attribute must field have to be used in external modeling?
None of the above
What rules Opportunities ignore?(Choose 2)
For which report types are custom summary formulas available? (Choose 3 )
If a data type is changed that is used for lead conversion, the lead field mapping will remain intact.
Universal Containers has a workflow on opportunity that will change the status field to "In Progress" when the Stage field is changed "Negotiation." In addition, there is a validation rule on Status that will prevent the status being set to "In Progress" if the amount of the opportunity is less than $10,000. A user named Frank does not have FLS to see status. When Frank changes opportunities to a stage of "Negotiation" the status is still being changed to "In Progress", why is this occurring?
Workflow rules occur after validation rules and thus override validation rules.
Workflow rules cannot trigger a validation rule
Field Level Security prevents the validation rule from running.
Universal Containers would like to implement business processes on the Opportunity object. What should be used to meet this requirement? (Choose 3)
Field type conversion. Which of the following are true: (Choose 2 answers):
Information can be lost when converting from text area (rich) to text area (long)
Data can be lost when converting from auto-number to text
Data can be lost when converting from number to currency (assuming that field lengths are identical)
Data can be lost when converting from simple picklist to multi picklist
Describe the ramifications of field updates and potential for recursion for the following scenario: If a field update for Rule1 triggers Rule2, and a field update for Rule2 triggers Rule1.
The updates create a loop and the org limits for workflow time triggers per hour will likely be violated
The updates create a loop and the org be blocked until the admin resolves the issue
Loop is allowed to run 25 times within one hour. If it does not end on its own the process will be stopped by R&D.
When the second trigger is saved an Imminent Loop Error message will be displayed and the workflow rule update will not save.
What tools you need to use to migrate Metadata to Two Different Production Orgs? (Choose 3 answers):
Force.Com Migration Tool
Which statement about record types is true? (Choose 2 answers):
Users cannot view records assigned to a record type their profile does not have access to
Record types can only be assigned to one profile at a time
The ability to create records of a specific record type is determined by the profile
Record types can be used to define picklist values available for a given field
What is a true statement regarding case assignment rules? (Choose 3 answers)
Salesforce processes case assignment rules before workflow rules
They allow for more than one rule entry for each assignment rule
They allow for more than one active rule at the same time
A predefined Case Team is mandatory for each rule entry
They allow cases to be assigned to a queue
Which of these actions are executed after a re-evaluated workflow? (Choose 3 answers):
Previously fired workflow rules
Criteria-based sharing rules
Active Escalation rules
Active Validation rules
Cross-object workflow rules
Actions on a Lightning Page allow you to do which of the following?
Send email, create a task, and create or update records.
Send email, send outbound messages, and launch a flow.
Clone records, add users, and assign permissions.
Send email and delete or clone records.
When a user creates a record by using an object-specific create action, what feed item for that record appears? (Choose 3 answers):
As the first entry in the feed for the new record
In the feed for the record on which the new record was created
In the Chatter feed of the user who created the record
In the user profile feed for all users who can view the record
In the Chatter feed of the first user who follows the record on which the record was created
Universal Containers wants to rollout new product bundles with several pricing options. Pricing options include product-price bundles, account specific pricing and more. Which product satisfies the needs (Choose 1 answer):
Workflow on Opportunity/Opportunity Product
Custom AppExchange-app for product-pricing
Formula fields on Opportunity/Opportunity Product
Existing encrypted fields cannot be converted into text fields.
Universal Containers has a complex development environment. The company needs the ability to refresh their sandbox weekly. The refresh should include the latest configuration and some of the data. Which sandbox environment meets these requirements:
Partial Copy Sandbox
Developer Pro Sandbox
Identify the standard Lightning components. (Choose 3 answers):
Person Accounts (Choose 2 answers):
Are enabled by default
Have the same icon as Business accounts
Can only be merged with other person accounts
Are enabled via feature license
Do use space in both account and contacts table
Universal containers has included its orders as an external data object into Salesforce. You want to create a relationship between Accounts and the Orders object (one-to-many relationship) leveraging a key field for account which is on both external object and Account. Which relationship do you create:
Indirect Lookup Relationship
External Lookup Relationship
Master Detail Relationship
What determines whether a user can create a new record using a specific record type?
Field level security
Which statement is true when using record types to control picklist value (Choose 2 answers):
If a record type is renamed, then the list of values included in that record type are also changed to newly renamed record types
If values are added to the Opportunity Stage, Case Status, and Lead Status fields, then the values must be manually adjusted for each record type
If a picklist value is added to the master picklist, then the new value must be manually included in the appropriate record types
If a picklist value is removed from the master, then it is no longer available when records assigned to that value are unchanged.
An admin is trying to add a custom VF page to the mobile app quick navigation menu but can't. What might be the problem?
The VF page references / fields that the user can't access
A tab has not been created for the VF page
The menu configuration has not been set up correctly for the VF page
The smart search is not enabled for the VF page
What can be added to a Lightning Page using Lightning App Builder? (Choose 3 answers):
Customer Visualforce Components
Custom Lightning components
Global publisher actions
Object-specific publisher actions
Standard Lightning components
What is true when changing the following field types? (3 answers)
Rollup summary fields will stop calculate if Master Detail is changed to lookup
No data is lost when changing Picklist to Multipicklist
No data is lost when converting Text to auto number
Data is lost when changing Number to Currency
Data can be lost when changing from Rich Text to Long Text
Universal Containers introduces a custom object called Service, which has a lookup to Account. Field enter Service using the Salesforce1 mobile app. Operators create new Service records when viewing Account name which needs to automatically display the current Account. How can this be accomplished?
Create an action in the Account object and add it to the Account page layout.
Create an action in the Service object and add it to the Service page layout
Create an action in the Service object and add it to the Account page layout
Create an action in the Account object and add it to the Service page layout.
UVC created 2 objects, Contact, one should see the data related to the second object without coding.
Which type of field cannot be made universally required? (Choose 2)
A developer has completed work in the sandbox and is ready to send it to a related org, what deployment tool should be used?
Force.com Migration Tool
An app builder has defined a validation rule on a custom field to ensure the no of characters is 6 or less. Another app builder defines a workflow of the same field, if a picklist value defined for city is San Francisco, the field type will update to Technology. What happens, when the app builder updates the record for the second time?
The record will be saved and the field type will be changed to technology
The record will be saved but field type will not be changed to technology
The record will not be saved but the field type will be changed to technology
The record will not be saved and show validation error
How will an App Developer accomplish showing an image through a formula field depending on the value of a picklist field on the Case object. Example given: image of a red flag for picklist value A, yellow flag for value B, Red flag for value C.
IMAGE( CASE( Field, "A", "/img/samples/flag_green.gif", "B", "/img/samples/flag_yellow.gif", "C", "/img/samples/flag_red.gif", "/s.gif"), "Priority Flag")
IF( ISPICKVAL(field, “A”), “/servlet/servlet.FileDownload?file=01570000000Q6El”, IF( ISPICKVAL(field, “B”), “/servlet/servlet.FileDownload?file=01570000000Q6Ef”, IF( ISPICKVAL(field, “C”), “/servlet/servlet.FileDownload?file=01570000000Q6Ep”, ”/s.gif”)))
IMAGE( IF( field = “A”, “/servlet/servlet.FileDownload?file=01570000000Q6El”, IF( field = “B”, “/servlet/servlet.FileDownload?file=01570000000Q6Ef”, IF( field = “C”, “/servlet/servlet.FileDownload?file=01570000000Q6Ep”, ”/s.gif”))), “title”)
IF( field = “A”, “/servlet/servlet.FileDownload?file=01570000000Q6El”, IF( field = “B”, “/servlet/servlet.FileDownload?file=01570000000Q6Ef”, IF( field = “C”, “/servlet/servlet.FileDownload?file=01570000000Q6Ep”, ”/s.gif”)))
Which type of membership can be defined with external objects(2)
Universal con needs a field on the account to track how many opportunities are closing within the next 30 days. What can be used?
Universal needs to flag leads with one or more business areas. They need to add a field to capture these to the lead records. There is no need to report on the field. What is the appropriate field type?
Radio buttons(multi select)
Picklist (multi select)
If you send a change set of a customer object without profiles, what happens to the tabs?
Custom tabs default to On
Custom tabs default to Off
Custom tabs are hidden
An app builder has been asked to provide users a way to identify a contact's "Preferred Contact Method" directly on the Contact record. Users need to be able to identify whether a phone number or an email, is the contact's preferred communication method.
UC would like to embed a chart of all related opportunities, by stage, on the account details page. Which type of report should be used?
A tabular report on the account object
A summary report on the opportunity object
A tabular report on the opportunity object
A summary report on the account object
What is a true statement regarding master-detail relationships (3)
Deleting a master record in a master-detail relationship deletes all related detail records
Standard objects can be on the detail side of a custom object in a master-details relationship
Master-detail relationships cannot be converted to a look-up relationship
A master-detail relationship cannot be created if the custom object on the detail side already contains data
Master-detail relationship can convert to a lookup relationship if no roll-up summary fields exist on the master subject
UC would like to automatically assign a specific permission set to new users. How can they do that?
create a workflow rule on the user object to assign a permission set
Create a flow on the user object to assign permission set
Create a lighting process on the user object to launch a flow
The customer service team at Universal uses a custom object to track their customer projects. An app builder needs to create a relationship between the project object and the related client account record. A private sharing model is in place for both accounts and projects. Which statement is true when creating an account lookup field on the project object? (2)
Users can only delete accounts if they have access to related project records
The account record can include roll-up summary field with data from the project records
The account lookup field on the project record can be made optional
Cross-object field updates between the project and account records are not supported
UC has a requirement that an opportunity should have a field showing the value of its associated account's billing state. This value should not change after the opportunity has been created. What is the recommended solution to configure this automated behavior?
When do you refresh a Sandbox?
After a major update
When a Production user is added
Which statement is true about converting a lead?(3)
Administrators may choose whether to enforce validation rules and triggers
Multi-select picklist values on lead records overwrite values on the contact's corresponding field
The lead's most recent campaign record is automatically applied to "Primary campaign source" field on the opportunity
The system automatically maps standard lead fields to standard account, contact, and opportunity fields
Universal has purchased a lighting component on the AppExchange. Where can that component be utilized? (2)
Salesforce lighting app
The VP of Marketing wants to broadcast an email to 10,000 contacts in Salesforce on a regular basis, but realizes Salesforce's mass email functionality has a limitation on the number of emails that can be sent each day. What can he do to resolve this issue?
Download all contacts to a CSV file and use an email client to send the emails
Request salesforce increase the number of maximum daily emails
Develop apex code and Visualforce pages to send the emails
Research and evaluate products available on appExchange to send mass emails
Universal Container sales reps can modify fields on an opportunity until it is closed. Only the sales operations team can modify the post close follow up date and post close followup comments fields. What's the best way to make this occur?
Use field-level security to mark fields as read-only on the sales profile
Use field-level security on page layouts to restrict editing fields
Use record types with field sets and restrict editing fields using field-level security
Use multiple record types, page layouts, and profiles
UC is importing 1000 records and want to avoid duplicate, how can they do it?
Include a column in the import file that has other record name
Run duplicate check
use "prevent duplicates"
Universal con is setting up salesforce for the first time. Management wants the sales and marketing teams to have different navigation menus in the salesforce1 mobile app. Which option is available to an App builder to satisfy this requirement?
Create public groups for sales and marketing and create mobile nav menus for each group
Create mobile nav menus for both the sales and marketing profiles
A custom object has a public read only sharing setting that does not grant access using hierarchies. A dynamic sharing rule provides write access to the object to the global marketing public group if the record is marked as global. A user creates a new record and marks it as global. Who will have write access to the record?
The global marketing public group, the record owner, and anyone above the owner in the role hierarchy
The record owner and anyone above the owner in the role hierarchy
The global marketing public group and anyone above the owner in the role hierarchy
The record owner and the global marketing public group
Universal Container would like to use a chatter group for their mergers and acquisitions team to collaborate on potential new projects. This project should not be visible for non-members to see or join, and can be accessed by invites only. Which of the following groups should be utilized?
What may occur if workflow rules are reevaluated after a field change by a field update? (2)
Workflow rules trigger validation rules on field updates
Workflow rules trigger more workflow rules to be re-evaluated
Cross-object workflow rules result in re-evaluation after field change
A recursive loop potentially results in exceeding organizational limits
How many charts can you embed into the account page layout?
At Universal Containers, the organization-wide default for Candidates is set to Private. The audit team needs to see all the candidates that are located in California. How can a developer meet this requirement?
Create an owner-based sharing rule for Candidate that gives read/write access to a role.
Change the organization-wide defaults for Candidates to Public Read/Write
Create a criteria-based sharing rule for Candidates that gives read access to a public group.
Create a new product auditor role in the role hierarchy which is above the VP of Human Resources role.
Universal Containers wants all users to be able to see the Position records, but only the recruiters should be able to see the Pay Grade. What feature can be used to accomplish this?
Field Level Security
What settings can be set via a permission set (choose2)
Visualforce Page Access
What are the two quick action types that can be created?
How can a user receive an approval request? (Choose 2)
Private Message in Salesforce
What are the available types of custom tabs? (Choose 2)
At Universal Containers, only the recruiters and human resource team members should be able to view the Candidate records. What should the org wide defaults of the Candidate object be set to?
Formula fields may reference other formula fields
What steps must be defined as part of an approval process? (Choose 2)
Approval Chatter template
Final Approval Actions
Location of Approval History List
What is determined by a user's profile?(Choose 2)
Which tabs and apps are visible in the user interface.
Which currencies are available to users.
What users can do with records of a particular object.
Which specific records users can view and edit.
Recruiters at Universal Containers need to track both the status and stage for job applications. How can an administrator ensure that the status selected determines the values available for the stage?
Create the stage field as a controlling picklist and the status field as a dependent picklist.
Create the status field as a controlling picklist and the stage field as a dependent picklist.
Create a lookup field from the job application object to the interview object.
Create a multi-select picklist field that includes all status and stage values.
Which is correctly referencing a field on the Force.com custom object Position__c?
The recruiters at Universal Containers have requested that the candidate list view match the look and feel of the employee referral web page. What can be used to accomplish this?
Which components are defined during the creation of an approval process?(2)
Why would a user choose a data loader instead of the Data Import Wizard?(2)
Choose whether or not to run data validation rules.
Export or delete data.
Import lead records and prevent duplicate records.
Save field mappings for later use.
Once a user has the "Customize Application" permission, how do you enable the inline editor?
Check Inline Editor for the page in Setup|Develop|Pages.
Check Development Mode in personal settings.
Assign a user the Developer permission set.
Launch the Developer Console.
What do Record Types control?(Choose 2)
Which page layout to use.
Which records a user may view.
Which fields a user may view.
Which options are available in a picklist.
Universal Containers is tracking the interviewer's ratings of candidate in Salesforce. They would like to easily link the Candidate record to the Rating record. Only the recruiter and interviewer should have access to the Rating records, whereas all the employees of Universal Containers can see the Candidate records. What type of relationship should be created between Candidate and Ratings?
An application references related objects, business logic components, and tabs.
What are the benefits of using the Data Import Wizard to import data into Salesforce?(2)
Import greater than 50,000 records.
Choose whether or not to trigger workflow rules.
Match on Name, Email or Salesforce ID to prevent duplicate records.
Load data for all standard and custom objects.
When a workflow rule that has time-dependent actions is triggered, where can a developer view and manage any pending actions?
In the time-dependent workflow queue
On the workflow rule that was triggered
On the record that triggered the workflow rule
In the debug logs