What is needs assessment & needs analysis?

What are the 7 steps for conducting a needs assessment?

What is a contract?

What is a third party contract?

What does RFP stand for?

What are the steps for developing an RFP?

What's the general format of an RFP?

How to vendors format RFP responses?

Name examples of top-down communication

Name examples of bottom-up communication

What are the two types of personnel documentation requirements?

What are the steps in documenting performance issues?

What does a verbal warning entail?

What does a first written warning entail?

What does a final written warning entail?

What does a decision making day entail?

What does suspension entail?

What does termination entail?

What was Eduard Lindeman's theory on adult learning?

What is Andragogy?

What is Pedagogy?

What did Malcom Knowles do to expand on Lindeman's learning theory?

According to Knowles' theory, what are the 5 characteristics of Andragogy?

What are the 3 types of learners?

What motivational theory purports that needs begin with basic requirements and progresses to higher level needs?

What are Maslow's 5 levels of need?

What theory purports that behavior can be changed through behavior modification?

What are the 4 intervention theories in Operant Conditioning?

What motivational theory provided the basis for job enrichment in which increased task significance provides challenging work and growth opportunities?

What are motivation and hygiene factors according to Herzberg?

Who expanded on Maslow's work on motivation and with what theory?

How did McGregor expand on Maslow's work?

Which motivational theory purports that experience acquired motivates people to achieve in Achievement, Affiliation, and Power?

Please explain Achievement, Affiliation, and Power in McClelland's Acquired Needs Theory.

Which motivational theory purports that individuals measure return on investment and lose productivity when they feel they are not receiving as much as they put in?

Which theory purports that individuals expect awards and calculates effort required to receive such award?

What words does Vroom use to describe his theory?

What other theory builds on Maslow's work purporting that people can work on different needs at the same time?

What is the ERG stand for?

What theory did Thomas Carlyle suggest to define leaders as individuals born with innate qualities?

What are the drawbacks of trait theories?

What defined behavioral theories for leadership?

What were the flaws of behavioral theories?

What did Situational Theories set out to explain about leadership?

Which situational theory identifies 9 levels to measure concern for people and concern for production?

In Blake Mouton's grid, what do the lowest and highest extremes indicate?

What situational theory was developed by Robert House?

What situational theory purports that a leader can impact the behavior of a group by establishing goals and providing direction on reaching those goals?

What are the 4 leadership styles described by the Path-Goal Theory?

Which situational theory purports leadership as determined by maturity levels of followers?

What does maturity in Hersey Blanchard Theory mean?

What are the 4 styles of leadership identified in the Hersey-Blanchard Theory?

What theory was developed to address the shortcomings of situational theories and by whom?

What method does Fiedler use to assess the leader's style and how does it work?

What are the 3 aspects defined by Fiedler's Contingency Theory?

Name the 6 types of leadership styles.

Describe when Authoritative/Directive leaders are most effective.

Describe when Democratic leaders are most effective.

Describe a Laissez-faire leadership style.

How does a Coaching style leader lead his/her team?

What is the focus of Transactional Leadership?

What is the focus of a Transformational Leadership?

What is Project Management?

What are the 5 phases of a project life cycle?

What happens during the Initiation phase of project management?

What happens during the Planning phase of project management?

What happens during the Executing phase of project management?

What happens during the Controlling phase of project management?

What happens during the Closing phase of project management?

What are the benefits to having a diverse workforce?

What do Human Relations Concepts aim to do?

What are the 3 types of intelligence identified by Human Relations Theories?

What are the 6 core principles of the SHRM Code of Ethical and Professional Standards?

What does HRIS stand for and what purpose does it serve?

Name some examples of how an HRIS can be used for applicant tracking?

Name some examples of how an HRIS can be used for COBRA administration?

What is the typical HRIS access hierarchy?

What is Employee Self Service (ESS)?

What is an Applicant Tracking System (ATS)?

What is a Hiring Management System (HMS)?

What is a Learning Management System (LMS)?

What is a Learning and Performance Management System (LPMS)?

What is a Learning Content Management System (LCMS)?

What are the two types of research?

What is the scientific method and the 5 steps?

What are 5 sources of data HR Personnel can use?

What is Quantitative Analysis?

What is a Correlation?

What is a Correlation Coefficient?

What does a Positive or Negative Correlation Coefficient indicate?

What does a steeper correlation trend line indicate?

What is Central Tendency?

What is the mean average?

What is the Mode?

What is the Median?

What is the Moving Average?

What is a Weighted Average?

What is the Weighted Moving Average?

What is a Time-Series Forecast?

What is Trend Analysis?

What is a Simple Linear Regression?

What is a Multiple Linear Aggression?

What is a Simulation Model?

What is a Ratio?

What is Qualitative Analysis?

What is the Delphi Technique?

What are the advantages to the Delphi Technique?

What is the Nominal Group Technique?

What are Metrics?

What are Business Impact Measures and what are the two metrics used to measure business impact?

What is an ROI and how is it calculated?

What does a Cost Benefit Analysis measure?

What is the primary difference between ROI and CBA?

What are Tactical Accountability Measures?

What is the purpose of building a Business Case?

What is the purpose of Job Analysis?

How do you collect data for a Job Analysis?

What information is included in Job Descriptions?

Name the 6 types of organizational structures.

What is the purpose of conducting an Environmental Scan?

Name 4 Environmental Scanning Tools.

What is a Statistical Model?

Please describe the SWOT Analysis in detail.

Describe PEST Analysis in detail.

Describe Porter's 5 Forces in detail.

What should you evaluate in an Internal Assessment?

What is a Balance Sheet?

What is the Balance Sheet Formula?

What is an Income Statement?

What is a Statement of Cash Flows?

What is an Accrued Expense?

What is Accounts Payable?

What is Accounts Receivable?

What are Assets?

What is an Audited Financial Statement?

What is a Budget?

What is the Cost of Goods Sold?

What is Equity?

What is an Expense?

What is the Generally Accepted Accounting Principles (GAAP)?

What is Gross Profit?

What is Liability?

What is Net Profit?

What is Profit?

What is Retained Earnings?

What is Revenue?

What are the two basic methods of creating a budget?

What are the 3 approaches you can take to developing a budget?

What is the Fire Drill or Crisis Management Method?

What is Risk Management?

What is a Tort?

How do you measure the level of risk?

What is Risk Mitigation?

What is Risk Acceptance?

What is Risk Avoidance?

What is Risk Transfer?