Jessica Boyd
Quiz by , created more than 1 year ago

Test Review for MEDB

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Jessica Boyd
Created by Jessica Boyd about 9 years ago
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Conflict in The Workplace Test Review

Conflict in The Workplace Test Review

Question 1 of 11

1

There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?

Select one of the following:

  • Not Hearing

  • Hearing Feelings

  • Therapeutic Listening

  • Hearing Content

Explanation

Question 2 of 11

1

Environmental noise and internal noise can effect which level of communication?

Select one of the following:

  • Level 2 - Hearing Content

  • Level 1 - Not Hearing

  • Level 4 - Therapeutic Listening

  • Level 3 - Hearing Feelings

Explanation

Question 3 of 11

1

Paraphrasing happens in Level 2 of communication: Hearing Content.

Select one of the following:

  • True
  • False

Explanation

Question 4 of 11

1

An empathic response is the most powerful communication tool available.

Select one of the following:

  • True
  • False

Explanation

Question 5 of 11

1

Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..

Select one of the following:

  • You have the time to listen to a length conversation

  • You are negotiating or mediating a conflict

  • You truly value your relationship with the other person

  • You feel sorry for the person

Explanation

Question 6 of 11

1

In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?

Select one of the following:

  • 20 %

  • 75 %

  • 80 %

  • 100 %

Explanation

Question 7 of 11

1

All messages are composed of three parts: content, feelings and a statement about the value of the relationship.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 11

1

Mediators often practice Level 4 of communication: Therapeutic listening

Select one of the following:

  • True
  • False

Explanation

Question 9 of 11

1

Having no interest in the subject another person is talking about is an example of what type of internal noise?

Select one of the following:

  • Indifference

  • Differing Beliefs

  • Reaction to a threat

  • Special Circumstance

Explanation

Question 10 of 11

1

"Please." Is an example of what part of a message?

Select one of the following:

  • Content

  • Relationship

  • Feeling

Explanation

Question 11 of 11

1

The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.

Select one of the following:

  • True
  • False

Explanation

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