Laura C
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BIS

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Laura C
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BIS

BIS

Question 1 of 55

1

What is the buying and selling of goods and services over the internet?

Select one of the following:

  • E-business

  • E-commerce

Explanation

Question 2 of 55

1

What are four primary drivers of supply chain management?

Select one or more of the following:

  • Facilities

  • Invisibility

  • Transportation

  • Business Intelligence

  • Inventory

  • Information

Explanation

Question 3 of 55

1

What are the 3 primary components an organisation should consider when determining its facilities strategy?

Select one or more of the following:

  • Capacity

  • Transport

  • Location

  • Route

  • Cost

  • Operational design

Explanation

Question 4 of 55

1

Safety inventory is:

Select one of the following:

  • Extra inventory held in the event that demand exceeds supply

  • Average amount of inventory held

Explanation

Question 5 of 55

1

How many Core ERP Components are there?

Select one of the following:

  • 2

  • 3

  • 4

Explanation

Question 6 of 55

1

How many Extended ERP Components are there?

Select one of the following:

  • 2

  • 3

  • 4

Explanation

Question 7 of 55

1

Programs:

Select one of the following:

  • A set of instructions for computers

  • A set of instructions for people

Explanation

Question 8 of 55

1

Sensitivity Analysis:

Select one of the following:

  • Find out how many tables would need to be served to increase profit by 10%

  • Checks if changing the number of items on the menu would have a big effect

Explanation

Question 9 of 55

1

Goal Seeking:

Select one of the following:

  • Find out how many tables would need to be served to increase profits by 10%

  • Investigates what if restaurants opened seven instead of six days a week

Explanation

Question 10 of 55

1

What-If Analysis:

Select one of the following:

  • Investigates what if restaurants opened seven instead of six days a week

  • Checks if changing the number of items on the menu would have a big effect

Explanation

Question 11 of 55

1

Operational CRM:

Select one of the following:

  • day-to-day front office operations

  • back operations, does not deal directly with customers

Explanation

Question 12 of 55

1

Analytical CRM:

Select one of the following:

  • back operations, does not deal directly with customers

  • day-to-day front office operations

Explanation

Question 13 of 55

1

Two of the most important aspects of supply chain management are:

Select one or more of the following:

  • procurement

  • visibility

  • ERP

  • logistics

Explanation

Question 14 of 55

1

Acronym for the 5 characteristics of high quality information:

Select one of the following:

  • TUPAC

  • TUACC

Explanation

Question 15 of 55

1

A competitive advantage is

Select one of the following:

  • a product or service that an organisation's customer's place a greater value on than similar offerings from competitor's.

  • a product or service an organisation's customer's place less value on

Explanation

Question 16 of 55

1

DSS:

Select one of the following:

  • is a type of Operations Support System and stands for Decision Support System

  • is a type of Management Support System and stands for Decision Support System

Explanation

Question 17 of 55

1

Data is

Select one of the following:

  • context independent

  • context dependent

Explanation

Question 18 of 55

1

How many e-business models are there?

Select one of the following:

  • 4

  • 5

Explanation

Question 19 of 55

1

Metadata:

Select one of the following:

  • provides details about data

  • provides data

Explanation

Question 20 of 55

1

Cluster Analysis, Association Detection, and Statistical Analysis are all forms of data-mining

Select one of the following:

  • True
  • False

Explanation

Question 21 of 55

1

SRM, PRM, and ERM are the 3 current CRM trends

Select one of the following:

  • True
  • False

Explanation

Question 22 of 55

1

ERP stands for Enterprise Recency Planning

Select one of the following:

  • True
  • False

Explanation

Question 23 of 55

1

Knowledge workers are:

Select one of the following:

  • Individuals valued for their ability to interpret and analyse information

  • Individuals valued for their ability

Explanation

Question 24 of 55

1

Knowledge workers use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.

Select one of the following:

  • True
  • False

Explanation

Question 25 of 55

1

Define information system (IS)

Select one or more of the following:

  • An information system (IS) can be any organized combination of people, hardware, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.

  • An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that retrieves, transforms, and disseminates information in an organisation.

  • An information system (IS) can be any organized combination of people, hardware, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.

  • An information system (IS) can be any organized combination of people, software, communication networks, data resources, and polices and procedures that stores, retrieves, transforms, and disseminates information in an organisation.

Explanation

Question 26 of 55

1

Potential harms of IT are:

Select one or more of the following:

  • accurate information

  • privacy

  • inaccurate information

  • infringements on privacy

  • collusion

Explanation

Question 27 of 55

1

What is an open system?

Select one of the following:

  • a system that has the ability to change itself or its environment to survive

  • Apple

  • a system that interacts with other systems in its environment

Explanation

Question 28 of 55

1

End users are:

Select one of the following:

  • people who develop and operate information systems

  • people who use an information system or the information it produces

Explanation

Question 29 of 55

1

IS specialists are :

Select one of the following:

  • people who develop and operate information systems

  • people who use an information system or the information it produces

Explanation

Question 30 of 55

1

Set of operating instructions for computers:

Select one of the following:

  • procedures

  • programs

Explanation

Question 31 of 55

1

sets of information processing instructions that people need:

Select one of the following:

  • programs

  • procedures

Explanation

Question 32 of 55

1

Data:

Select one or more of the following:

  • context dependent

  • context independent

  • raw facts or observations

  • objective measurements

  • a list of numbers by itself

Explanation

Question 33 of 55

1

A strategy:

Select one of the following:

  • is an overall plan that achieves a specific set of goals or objectives

  • this is not the right answer but I didn't know what to type here

Explanation

Question 34 of 55

1

First-mover advantage:

Select one or more of the following:

  • Apple iPod

  • occurs when a company can significantly decrease its market share by being first with a new competitive advantage

  • occurs when a company can significantly increase its market share by being first with a new competitive advantage

  • occurs when a company can significantly increase its market share by being second with a new competitive advantage

Explanation

Question 35 of 55

1

Managers use 3 common tools to analyse competitive intelligence and develop competitive advantages including:

Select one or more of the following:

  • Porter's Five Forces Model

  • Porter's Two Generic Strategies

  • Porter's Three Generic Strategies

  • Value Chain Analysis

  • Value Analysis

Explanation

Question 36 of 55

1

Switching costs:

Select one or more of the following:

  • costs that make customers reluctant to switch to another product or service

  • only include financial values

  • include financial as well as intangible values

  • changing doctors

  • only include intangible values

Explanation

Question 37 of 55

1

2 ways of reducing buyer power are:

Select one of the following:

  • switching costs, loyalty programs

  • switching costs

Explanation

Question 38 of 55

1

What are 2 ways a company reduce the threat of substitute products?

Select one or more of the following:

  • offering no additional value

  • offering additional value through wider distribution

  • offering no add-on services making the substitute product less of a threat

  • offering a low quality product

  • offer various add-on services making the substitute product less of a threat

Explanation

Question 39 of 55

1

Product differentiation can be used to reduce rivalry among existing competitors

Select one of the following:

  • True
  • False

Explanation

Question 40 of 55

1

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation

Select one of the following:

  • True
  • False

Explanation

Question 41 of 55

1

What is the acronym you created for the Information Systems Description Framework?

Select one or more of the following:

  • GEEII

  • GIIEEv

  • GEEvIIv

  • GEEEI

  • GEvEIvI

Explanation

Question 42 of 55

1

Cube:

Select one of the following:

  • common term for the representation of information

  • common term for the representation of multidimensional information

Explanation

Question 43 of 55

1

The two primary components of a CRM strategy are (i) Operational CRM, and (ii) Analytical CRM.

Select one of the following:

  • Operation CRM: processing for day-to-day front office operations or systems that deal directly with the customers.
    Analytical CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

  • Analytical CRM: processing for day-to-day front office operations or systems that deal directly with the customers.
    Operational CRM: supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Explanation

Question 44 of 55

1

The primary difference between operational CRM and analytical CRM is the degree of direct interaction between the organisation and its customers.

Select one of the following:

  • True
  • False

Explanation

Question 45 of 55

1

Cache memory that is built directly into the CPU's circuit is called

Select one of the following:

  • secondary cache

  • primary cache

Explanation

Question 46 of 55

1

Cache memory contained on an external circuit is called

Select one of the following:

  • secondary cache

  • primary cache

Explanation

Question 47 of 55

1

Random Access Memory (RAM) is

Select one of the following:

  • volatile

  • nonvolatile

Explanation

Question 48 of 55

1

Read-Only Memory (ROM) is

Select one of the following:

  • nonvolatile

  • volatile

Explanation

Question 49 of 55

1

Primary forces driving the explosive growth of CRM are:

Select one or more of the following:

  • Decreases revenues

  • Automation/productivity/efficiency

  • Less productivity

  • Competitive advantage

  • Accessibility

  • No advantages

  • Increases revenues

  • No customer demand

  • Customer demands/requirements

  • No accessibility

Explanation

Question 50 of 55

1

Core ERP components are:

Select one or more of the following:

  • BI

  • Accounting and Finance

  • CRM

  • EBusiness

  • Production and Materials Management

  • Human Resources

  • SCM

Explanation

Question 51 of 55

1

Extended ERP components

Select one or more of the following:

  • SCM

  • BI

  • Accounting and Finance

  • CRM

  • HR

  • Ebusiness

Explanation

Question 52 of 55

1

A ________ is a standard that specifies the format of data as well as the rules to be following during transmission.

Select one of the following:

  • router

  • protocol

Explanation

Question 53 of 55

1

TCP/IP stands for:

Select one of the following:

  • telecommunication protocol/Internet protocol

  • transmission control protocol/internet protocol

Explanation

Question 54 of 55

1

The most popular network _________ used are Ethernet and __________

Select one of the following:

  • protocols, TCP/IP

  • routers, extranet

Explanation

Question 55 of 55

1

An IP address is a unique ________ number that identifies the location of a computer on a network

Select one of the following:

  • 64-bit

  • 12-bit

  • 32-bit

  • 44-bit

Explanation

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