HSC-BST-Operations: Role of operations management

Describe cost leadership as a strategic role of operations management

Describe the differences between the secondary and tertiary industries

OPERATIONS SYSTEM:
Outline the characteristics of
manufacturing-based businesses

OPERATIONS SYSTEM:
Outline the characteristics of serviced-based businesses

Examine the impact of corporate social responsibility (CSR) on operations

The strategic role of operations

How the operations function contributes to the marketing function in a business

Give an example of the industry in which customer service is the dominant product

Explain the difference between efficient and effective operations management

Assess the importance of being able to customise outputs in service-based businesses

Describe the strategic decisions made by an operations manager

Explain why there is interdependence between operations and the other key business functions