This is a timed quiz.
You have 1 hour to complete the 60 questions in this quiz.
Which three statements are reasons why customers consider Cisco as their collaboration solutions partner? (Choose three.)
The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability.
The Cisco collaboration portfolio is exclusive to software rather than hardware solutions.
The Cisco collaboration portfolio is creatively designed with a single solution model that fits all customer choices.
Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.
Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions.
The Cisco comprehensive and flexible collaboration portfolio is lowest-priced option when compared to competitors
Where will an account manager find the largest source of case studies, whitepapers, demos, and vertical-oriented Information around Cisco Collaboration?
Collaboration Use Case
QuickStart for Cisco Collaboration
Cisco Competitive Edge Portal
Steps to Success
Cisco Collaboration business case
Once you define the customer's value chain, you will be able to identify departments managing core processes where the Cisco Collaboration Architecture will bring highest business value. Which two of the following departments typically manage core processes? (Choose two.)
Procurement
Sales and Marketing
Logistics and Operations
HR Management
Research and Development
Which option leads to the development of high-level and detailed customer designs?
Mapping collaboration maps with the customer's existing solutions
Mapping collaboration maps with the customer assessment procedure
Mapping collaboration maps with the customer business model
Mapping collaboration maps with the Cisco Collaboration Architecture solutions
Which two options represent the critical concerns of a desktop application manager regarding Cisco Collaboration Architecture? (Choose two.)
Implementing instant messaging can become a security threat.How secure is your Collaboration application?
I'm concerned about integration into our existing application infrastructure
Can your Collaboration application self-diagnose problems'?
I'm concerned about the reporting capabilities of your desktop collaboration application
Collaboration sounds sophisticated, but how does this support our sales force?
Which two statements indicate that the customer needs an infrastructure that can efficiently accommodate organizational changes? (Choose two.)
We need technology to dictate and lead business processes.
Collaboration applications must be flexible to quickly adapt to changes in user demand.
Collaboration equipment must be deployed at several locations and data centers.
The lifetime of any technology in our company is approximately two to three years
Future success of our company depends on operational agility.
Security plays an essential role in the Cisco Collaboration Architecture In which layers of the Cisco Collaboration Architecture is security implemented?
Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture model.
Security is implemented in all the layers except in the medianet services interface layer.
Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration services layer
Cisco provides advanced security solutions in the infrastructure and collaboration services layers while the collaboration applications layer security is ensured by third-party solutions.
Which three statements are benefits of a financial analysis? (Choose three.)
It uses ROI measures that are always accepted by other stakeholders or the CFO.
It increases the size of the deal and the potential services revenue
It highlights strategic and tactical benefits.
It requires minimal resources and is risk-free
It encourages the customer to examine Cisco Unified Communications in more detail.
It is a simple process and it can be completed in time, well within the sales cycle.
Which two customer statements present business ROI? (Choose two)
With Cisco Collaboration, we can deploy Extension Mobility, which will allow employees to "touchdown" at any workspace
With Cisco Collaboration, we will engage quicker with third-party suppliers and will shorten goto- market time for innovative products globally
A Cisco Collaboration Architecture will improve our company's morale
Cisco Telepresence can integrate with our existing video infrastructure
Cisco Collaboration helps us to increase the productivity of our sales force and to gain new revenue streams through new customers
Which two characteristics are differentiators for the Cisco ISR router compared to the competition? (Choose two.)
Decoupling the delivery of software from hardware on optional service modules
Integration of WLAN access points
Routes network traffic down alternative paths to avoid congestion, which switches cannot do
Support of analog voice connections
Operational simplicity through a single, universal Cisco IOS Software image. Services Ready Engine, EnergyWise innovations, and investment protection
Which two options apply when you have a meeting with the telecommunications manager of an organization? (Choose two.)
The telecommunications manager is concerned about how collaboration affects network management
The telecommunications manager is exclusively concerned with day-to-day issues, such as reporting, security, reliability, training, and processes.
The telecommunications manager could be resistant because the IT department gets authority over the new system.
The telecommunications manager's major concern is the cost of the solution
The telecommunications manager may have a long-standing relationship with a PBX competitor
You are discussing Cisco Collaboration Architecture with the IT manager of an organization. Which three statements are effective responses that relate to the IT manager's concerns? (Choose three)
Collaboration tools improve upon ways in which corporations can enforce employee accountability.
The Collaboration Architecture, by design, ensures the highest availability.
Improved collaboration tools improve the end-user experience and will make the IT manager more popular
A centralized Collaboration Architecture deployment will ease management and save money.
Initial costs may be higher, but comparing the Total Cost of Ownership over a five-year period will show that the Cisco product is less expensive.
A fully-deployed Collaboration Architecture supports efficient training in a variety of ways
vWhich three options are important selling points for Cisco against Microsoft? (Choose three.)
Cisco provides unparalleled value to the managed service provider.
Cisco routers represent a competitive edge in remote offices.
Cisco has the maturity both in technology development and empirical deployment to scale to the requirements of large enterprises.
Cisco is well respected and is the only serious choice in collaboration.
Cisco better enables for mobility and deskless workers.
Cisco Unified Presence can be integrated with Microsoft Office Communicator and Microsoft Lync.
Which three options are ways that customers benefit from the Cisco Technology Developer Program? (Choose three.)
Opportunity to participate in Cisco research and development to develop next-generation Cisco Collaboration solutions
Exponentially expands the number and quality of rich, new business solutions
Display the Cisco Compatible logo in association with their product offering
Faster more successful deployments
Complete access to Cisco technologies and support resources
The Finance manager of an organization is concerned about switching their existing PBX to IP. Which response describes the value of the Collaboration Architecture?
Cisco and Cisco Partners have vast experience in smooth migration scenarios. Deployment has no risks
Collaboration Architecture is much more than just IP telephony. A fully-deployed solution optimizes business processes and enhances customer satisfaction.
Our competitors are sticking to PBX solution and are losing market share Collaboration is a risk-free approach.
Our solutions create a satisfied workforce, which results in higher productivity.
Which two options are business requirements in the retail vertical market? (Choose two.)
Supply chain agility
Customer experience transformation
Customer intimacy
Increase employee productivity
Collaborative customer experience
Which of the following is the last step when mapping business requirements with Cisco Collaboration Architecture?
Map business model elements with the value chain.
Map important technical KPIs with customer process flow.
Map collaboration maps (diagrams) with Cisco Collaboration Architecture
Map process flow tasks with the collaboration map
Map value chain and value network with Cisco Collaboration Architecture applications
Which digital signaling is correctly mapped to its functionality?
T1 PRI NFAS - Used to connect to the PSTN where caller ID is required and PRI is not an option
T1 CAS - Used widely in North America to connect to the PSTN or PBXs
T1 FGD - Uses a single D channel to control multiple spans of T1s with only B channels option
T1 and E1 PRI - Uses the Q Signaling variation of the basic ISDN specification
Which statement about Cisco WebEx Meeting Center is true?
It is fully scalable, is delivered entirely over the public internet, and is optimized for security, performance, and reliability.
It is powered by Jabber XMPP and can be used for one-on-one or group chat and File transfers.
It is an award-winning flagship product that simulates a traditional live meeting in an online environment.
It displays life-size, remarkably clear video images, which provide a "face-to-face" meeting with remote customers, suppliers, and partners.
Which three statements describe Cisco Enterprise License Manager? (Choose three)
It enables customers to see whether they require additional licenses and how the purchased licenses are utilized.
It is centralized and free, and it manages licenses across multiple clusters through license management, reporting, and compliance systems.
It includes soft clients, applications server software, and licensing on a per-user basis.
It is available in Professional, Standard, and Entry Editions.
It is an enterprise-wide management tool for all Cisco Collaboration licenses
Which two options are typically included in a Cisco Collaboration Architecture services proposal? (Choose two.)
Competitive assessment
Collaboration dashboard services
End-user documentation services
Compliance strategy consulting services
Medianet-readiness assessment services
Which three options are benefits of Cisco Prime Collaboration? (Choose three.)
It enables automatic monitoring and repair of Cisco devices and software applications.
It enables comprehensive monitoring and diagnostics for Cisco Unified Communications and Cisco Telepresence systems.
It provides historical reporting and trending on Collaboration business metrics.
It verifies whether the network is secure and efficient.
It reduces the expertise needed to manage changes that occur when the network is operational.
It ensures consistent configurations by increasing the per-user configuration time.
Which option provides sophisticated and distributed ACD, IVR, CTI, and agent and desktop services in a single server?
Cisco Unified MeetingPlace
Cisco Unified Customer Voice Portal
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Which two of the following are concerns that an operations manager may have in making a decision on Cisco Collaboration? (Choose two.)
Fast adoption of organizational changes
Changing customer demands
Reliability of the company infrastructure
Go-to-market time of new products or services
How to engage with external suppliers quickly
Which two statements about how PBX architectures compare to Cisco Unified Communications are true? (Choose two.)
A PBX architecture offers advanced, integrated applications such as presence and integrated video.
Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video.
Cisco Unified Communications provides historical reporting, unlike traditional PBXs.
Cisco Unified Communications decreases costs of MACs
A PBX offers increased security.
Which feature in Cisco WebEx is the most important differentiator compared to other vendors in the collaboration technology?
Cisco WebEx is always installed on-premises
With an account, everyone can join Cisco WebEx meetings.
Web conferencing service is delivered over a proprietary network, which is optimized for security, performance, and reliability.
Cisco WebEx could be installed or collocated with Cisco Unified Communications Manager
Which two reasons make the Cisco Collaboration Architecture important for the marketing manager? (Choose two.)
The Cisco Collaboration Architecture provides real-time call detail records.
Cisco Collaboration Architecture can support the sales force to achieve higher productivity.
The marketing manager is interested in how the Cisco Collaboration Architecture will help provide a better corporate image.
The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers.
Transition to Collaboration Architecture is easier than transition to a closed, legacy system
Which Cisco Telepresence product series exemplifies simple-to-use immersive collaboration?
Profile Series
EX Series
MX Series
TX Series
Which two are features of Cisco Unified Communications Manager Business Edition 6000? (Choose two.)
It unifies desk phone, wireless phone,IP phone, and instant messaging.
It has capacity for 75 to 300 users and supports up to 10 sites
It runs on the Cisco MCS 7890 hardware
It is backwards compatible, which means that it will run on old Cisco MCS hardware.
It supports Cisco Unified Contact Center Express.
Which company stakeholder may ask questions relating to improving resource efficiency while maintaining regulatory compliance during evaluation of a new architecture or strategy?
Chief Financial Officer
Chief Information Officer
Chief Executive Officer
Vice President
Which three options are assessment types for gap analysis? (Choose three.)
Architec tural assessments
Operational assessments
Business assessments
Outsourcing assessments
Technology assessments
Virtualization assessments
Which option represents an organizational change objection?
We are expanding and acquiring new business. This is the wrong time to switch to collaboration.
How can we justify the fact that it is far more expensive than upgrading our existing solution?
How can a collaboration architecture help reduce our operating expenses?
A migration is impossible without high costs or operational fallouts.
Which option is a next-generation agent and supervisor desktop that offers a user-centric design to enhance customer care satisfaction along with a collaborative experience?
Cisco WebEx
Cisco SocialMiner
Cisco Finesse
Cisco Jabber
Which three roles belong to an informal buying center that the account manager must be aware of? (Choose three)
Dealer
Gatekeeper
Buyer
Seller
Initiator
Partner
Which list of the steps of migration is in the correct sequence?
Deploy Cisco Unified Communications service, deploy UC to the remote sites, deploy UC at the central site, deploy UC-ready IP infrastructure
Deploy UC-ready IP infrastructure, deploy Cisco Unified Communications service, deploy UC at the central site, deploy UC to the remote sites
Deploy UC-ready IP infrastructure, deploy Cisco Unified Communications service, deploy UC to the remote sites, deploy UC at the central site
Deploy Cisco Unified Communications service, deploy UC-ready IP infrastructure, deploy UC to the remote sites, deploy UC at the central site
Which three building blocks of the business model canvas help to achieve efficiency? (Choose three.)
key partners
key resources
revenue streams
channels
cost structure
customer segments
Which tool offers a blueprint for designing and deploying a full-service, comprehensive network to support business needs?
Cisco Smart Business Roadmap
Cisco Collaboration Use Case Tool
Cisco Steps to Success
Cisco Smart Business Architecture
In which layer of the Cisco Collaboration Architecture do you find session and content management?
Collaboration applications layer
Endpoint device layer
Infrastructure layer
Collaboration services layer
The customer satisfaction index is an important business Key Performance Indicator Which building block of the business model references that KPI?
Channels
CRM
Key activities
Customer segments
Cisco supply chain agility solutions are addressing a crucial part within the manufacturing industry. Which of the following is the main driver of that branch of industry?
Adopt the supply chain to changing markets
Achieve lower unit costs
Achieve stronger competitive position in the marketplace
Increase utilization of manufacturing plants
Ensure quality standards to customers
Which two of the following are reasons why it is important to clearly understand a customer's business model when preparing the Cisco Collaboration Architecture proposal for that customer? (Choose two.)
It unveils the weaknesses of the customer's business model
It defines CapEx and OpEx parameters for easier definition of value proposition.
It presents how collaboration can increase efficiency and value creation.
It helps to show how to improve ROI and TCO, and align them with Cisco Collaboration Architecture.
It helps to link Cisco Collaboration Architecture directly to that business model
Which of the following deployment scenarios will be most suitable for a customer that requires full telephony feature transparency, requires high availability and has two sites with 3000 IP phones connected via a low-delay connection?
Intermedia engine solution
Multisite WAN with centralized call processing
Multisite WAN with distributed call processing
Clustering over the IP WAN
What is the outcome of mapping the collaboration maps to the Cisco Collaboration Architecture?
Identify the completion of an architecture roadmap
Identify sources for additional revenue
Identify the starting point of an architecture roadmap
Identify which elements of the Cisco solutions are needed to build an architectural roadmap for customer requirements
Which of the following is a main business requirement in the financial services industry?
Reduce time to market for new innovative financial products
Integration of financial trading applications at the desktop
Customer retention
High-performance trading
Lower IT expenses through virtualization
Which three options are strengths of a business-focused CIO? (Choose three.)
Service delivery
Relationship building
Governance
Technical knowledge
Cost control
Industry knowledge
Which two options are differentiators of the Cisco Collaboration Architecture? (Choose two.)
Collaboration tools are set up all at once
Ability of Cisco to integrate with many other collaboration solutions
Integration of Cisco Presence into the solution
Business-to-business extensibility
Prestige of the solution
Which statement is an important selling point for Cisco against Avaya?
Cisco has acquired more than 100 innovative companies
Cisco can offer a complete end-to-end solution
Cisco supports deskless workers
Cisco is well respected and is the proven leader in collaboration
Which two options are advantages of a Collaboration Architecture that are important from the Human Resource Manager's viewpoint? (Choose two.)
24-hour network support.
Advanced collaboration tools improve upon ways in which corporations can enforce employee accountability.
The corporation gains increased redundancy in the communications network
Emergency response is improved upon, which results in a safer work environment
Advanced collaboration applications provide multiple communication channels through which employees can communicate with one another.
Which two statements describe how Cisco Validated Designs help to build BOM faster? (Choose two)
They help a presales engineer to better understand a customer's business
They help to verify any BOM that is created
Cisco architects use Cisco Validated Designs to attach a network diagram to a BOM.
Cross-architectural aspects assist with proper design.
Proven, tested designs ensure BOM will not change frequently.
Which sequence of steps is correct for mapping business drivers with collaboration solutions?
Ask questions; present collaboration solution; map business drivers with collaboration solutions; aggregate the business drivers.
Ask questions; map business drivers with collaboration solutions; aggregate the business drivers; present collaboration solution.
Ask questions; map business drivers with collaboration solutions; present collaboration solution; aggregate the business drivers.
Ask questions; aggregate the business drivers; map business drivers with collaboration solutions; present collaboration solution.
Which two collaboration strategies address today's business challenges? (Choose two.)
Ensure the security of voicemail messages
Establish a trust relationship and maintain customer intimacy at a distance
Ensure an effective environment to store an increasing amount of input information
Improve routine task automation with dedicated tools and systems
Manage and support the blurring border between the work and personal worlds
You are discussing unified communications applications with a customer. The same customer has also been approached by ShoreTel. The customer feels that the ShoreTel solution lacks complexity and is easy to use. Which response is best in this situation?
Cisco provides a converged architecture that is simple and easy to use.
Cisco provides a complete solution and superior applications, therefore the complexity increases.
The Cisco solution is complex, but Cisco has certified partners to provide practical advice and hands-on expertise.
Cisco continuously enhances interfaces to simplify system administration and provide ease-ofuse.
Which statement describes the Cisco strategy for Cisco Telepresence?
Cisco Telepresence is personal, single-purpose, and immersive
Cisco Telepresence is a pure, high-end videoconferencing solution
Cisco Telepresence is personal, multipurpose, and immersive.
Cisco Telepresence is low-cost video for everyone, everywhere.
Which two options are ways by which collaboration has impacted the government sector? (Choose two.)
Improved safety and security
Improved operations and impact
Anytime, anywhere learning
Growing loyalty
Increased employee productivity
Which statement about Medianet is true?
Medianet enables integration of video infrastructure with network infrastructure.
Medianet enables Cisco Collaboration network management
Medianet is an intelligent network that is optimized for rich media
Medianet is the network infrastructure layer of video networks
Which two services are often led by Cisco? (Choose two)
Software-based services
Software upgrade services
Maintenance services
Hardware replacement services
Cloud services
Which three statements about the Cisco Voice Messaging portfolio are true? (Choose three.)
Cisco Unity Express could be installed on a Cisco MCS server.
Cisco Unity Express offers integrated autoattendant capabilities
Cisco Unity Express supports redundancy
Cisco Unity Express supports up to 500 mailboxes
Cisco Unity Connection supports up to 20,000 mailboxes per server.
Cisco Unity Connection messaging access is only supported via IP phones and email clients.
Cisco Unity Connection could be installed on a router.
Cisco Unity is offered as an appliance running on Linux.
Mobile workers and teleworkers do not have direct access to coworkers, but they must engage with them regularly. Which three collaboration tools benefit these workers? (Choose three.)
Cisco Video Conferencing
Cisco Unified Communications
Cisco Emergency Responder
Which two options are examples of partner services that involve addressing the culture of an organization so that collaboration applications are adopted more readily? (Choose two.)
Development of collaboration maps
Analysis of communication process workshops
End-user education and training
Application-readiness assessment
Internal marketing
Which two are benefits of the Cisco Unified Communications Mobile Solutions? (Choose two)
Ability to join Cisco WebEx meetings remotely with a variety of smart phones
Implementing the Cisco Unified Wireless IP Phone 7925G-EX as a full-featured GSM phone
Ability to keep mobile/cellular costs under control
Ability to avoid all cellular charges
Deployment simplicity
