Bullet Point #1
Describe the benefits of coaching and mentoring for ongoing stakeholder and employee development.

Definition of coaching: A collaborative, solution-focused, results-oriented and systematic process in which the coach facilitates the enhancement of work performance, life experience, self-directed learning and personal growth of the coachee:

- The Association for Coaching (2006)

- Beryl Institute Body of Knowledge course : Coaching and Developing Others

What are the benefits of coaching?

Coaching is Interactive process to help another improve, master a new skill, task or behavior to maximize their potential by taking performance in their current role to the next level. It does not require a long term relationship and is often situational vs future in nature and has many benefits.

· Exceeds Expectations – Coaching helps develop relationships with patients and families to exceed expectations and uphold the commitment to extraordinary care

· Fosters Quality Service and Experience – Coaching helps employees focus on quality excellence and enables them to work in ways that are more productive, efficient, effective, and productive without losing the personal touch. It also helps staff expand their vision and reach their full potential

· Supports Change Management – Coaching plays a vital role in equipping individuals to adapt, to learn quickly and to master behaviors required to deal with continuous change. Coaches use their communication skills to overcome resistance to change. Once the coaches understand the reasons for resistance they can address their concerns and help rebuild the individual’s confidence to help meet the challenges of change.

· Retains Top Talent – Coaching helps foster a sense of bonding and provides a forum for resolving issues that may cause staff to leave. Coaching can foster a partnership with their boss and helps the bottom line with not having to hire and train new staff.

· Foster Collaborations – Coaching can promote the importance of engaging all stake holders in order to keep staff involved, motivated and committed to exceeding and meeting the patient and family needs.

· Match Performance Demands – Demands for higher performances, new services, skills and regulations, can create gaps. Coaching fills performance gaps. Coaches describe not only what new skills are required but also their importance. They encourage employees to stretch beyond perceive personal limits and provide the guidance and feedback for skill mastery.

· Reinforce Standards & Expectations – Nothing is more essential than making sure employees understand what is expected in terms of delivering healthcare in the safest, highest quality most ethical and personal manner possible. Coaches make knowledge suggestions about how to handle ethical dilemmas and how to handle compliance.

· Supports outcome & breakthroughs – Anytime change or restructuring is require new skill sets are needed to foster breakthrough and encourage new approaches as well as facilitate new thinking. Where high performance is desired, coaching is essential

	Created by Lydia Elliott, Ed.D over 7 years ago

Tools provided by Stephanie Nahavandi

Development, Coaching and Mentoring: Bullets 1-4 (provided by Stephanie Nahavandi)