william Hoover
Quiz by , created more than 1 year ago

Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 4 Exam, created by william Hoover on 05/03/2017.

1745
3
0
william Hoover
Created by william Hoover almost 7 years ago
Close

CHL Chapter 4 Exam

Question 1 of 10

1

A written outline or list of steps needed to perform a specific task or function is called a

Select one of the following:

  • Procedure

  • Policy

  • Job Description

  • Job Template

Explanation

Question 2 of 10

1

Staffing requirements vary between Central Service departments and are influenced by all of the following except:

Select one of the following:

  • Services Provided

  • Hours of operation

  • Skills required to provide services

  • Current Hourly Wages

Explanation

Question 3 of 10

1

The purpose of CS departmental record keeping is

Select one of the following:

  • To check for process errors

  • To provide workload information for budgeting

  • To collect data to ensure PI forms are complete

  • To collect data to document a history of what has occurred

Explanation

Question 4 of 10

1

Policies and procedures may impact more than one department

Select one of the following:

  • True

  • False

Explanation

Question 5 of 10

1

These decisions are easiest to make

Select one of the following:

  • Time management decisions

  • Programmed Decisions

  • Non-Programmed Decisions

  • Prioritization Decisions

Explanation

Question 6 of 10

1

Conflict management style must be adjusted to different types of employees

Select one of the following:

  • True

  • False

Explanation

Question 7 of 10

1

When a new task or activity is added to work duties efforts should be made to

Select one of the following:

  • Obtain the approval of all customer department managers

  • Ensure it achieves efficiency without sacrificing quality

  • Increase productivity and speed to make time to accomplish it

  • Delete other job responsibilities

Explanation

Question 8 of 10

1

A scheduling tool used to determine the number of labor hours required for each postilion and each shift to meet processing requirements while maintaining quality standards.

Select one of the following:

  • Staffing Plan

  • Budget

  • Surgery Schedule

  • Position Control Plan

Explanation

Question 9 of 10

1

Departments with good training and orientation systems do not experience conflict

Select one of the following:

  • True

  • False

Explanation

Question 10 of 10

1

The need for people rather than equipment or technology to perform required work tasks

Select one of the following:

  • Automated Replacement

  • Manual Replacement

  • Labor Intensive

  • Labor Exclusive

Explanation