william Hoover
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Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 5 Exam, created by william Hoover on 05/03/2017.

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william Hoover
Created by william Hoover about 4 years ago
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  • CHL Chapter 5 Exam

    Question 1 of 10

    1

    Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to

    Select one of the following:

    • Share New Ideas

    • Rephrase Ideas

    • Understand

    • Implement Decisions

    Explanation

    Question 2 of 10

    1

    Physical appearance has nothing to do with effective communication.

    Select one of the following:

    • True

    • False

    Explanation

    Question 3 of 10

    1

    The first step in enhancing communication skills is to recognize that the work group will be

    Select one of the following:

    • Young

    • Diverse

    • Fragmented

    • Receptive

    Explanation

    Question 4 of 10

    1

    An e-mail message written in all capital letters

    Select one of the following:

    • Has no impact on the receiver

    • Is easier and faster than using a sentence capitalization format

    • Ensures the receiver will read it first

    • Is the equivalent of shouting

    Explanation

    Question 5 of 10

    1

    Once and e-mail message is in cyberspace, it is safe and will not be shared

    Select one of the following:

    • True

    • False

    Explanation

    Question 6 of 10

    1

    Information being circulated without a source of truth.

    Select one of the following:

    • Rumor

    • Informal communication

    • Feedback

    • Grapevine

    Explanation

    Question 7 of 10

    1

    If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.

    Select one of the following:

    • True

    • False

    Explanation

    Question 8 of 10

    1

    If someone is complaining loudly, before addressing the issue, it is best to

    Select one of the following:

    • Tactfully move the person away from others

    • Let the person know you wont tolerate the behavior

    • Ignore the behavior until later

    • Ignore the behavior all together

    Explanation

    Question 9 of 10

    1

    Written communications are not as important as they once were

    Select one of the following:

    • True

    • False

    Explanation

    Question 10 of 10

    1

    This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information

    Select one of the following:

    • The Healthcare Information Technology Act

    • The Patient Rights Act

    • The Health Insurance Portability and Accountability Act

    • The Patient Information Act

    Explanation