If what you say is in conflict with your facial expression, the listener will believe...
Your personal appearance conveys a ___ message to the receiver.
What occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate?
Communication does not occur without ___.
Every message is sent and received through one of our ___ senses.
Are listening and hearing the same thing?
Tone of voice is ___ communication.
The majority of communication comes from ___.
Americans speak approximately ___ words a minute.
The cellphone is used in approximately ___ of all business transactions.
Etiquette for the cellphone is known as ___.
When we speak on the phone at work, we should always have a ____ in our voice