Resources tagged with 'telemarketing'
[{"id":15967717,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Danilo Vesga \" title=\"Danilo Vesga \" src=\"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/15967717/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","author_profile_url":"/en/profiles/6614736","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"Danilo Vesga ","last_updated":"Last updated over 5 years ago","created_at":"2018-11-11T21:49:50Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-11T21:49:51Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"15967717\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/15967717/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F15967717%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F15967717%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":15967717,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Danilo Vesga \" title=\"Danilo Vesga \" src=\"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/15967717/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","author_profile_url":"/en/profiles/6614736","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"Danilo Vesga ","last_updated":"Last updated over 5 years ago","created_at":"2018-11-11T21:49:50Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-11T21:49:51Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"15967717\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/15967717/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F15967717%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F15967717%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":17864245,"subject":"Art º","subject_icon":"icon-question-sign","pinned_count":0,"view_count":1,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":15967763,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Danilo Vesga \" title=\"Danilo Vesga \" src=\"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/15967763/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","author_profile_url":"/en/profiles/6614736","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"Danilo Vesga ","last_updated":"Last updated over 5 years ago","created_at":"2018-11-11T21:53:05Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-11T21:53:06Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"15967763\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/15967763/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F15967763%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F15967763%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":15967763,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Danilo Vesga \" title=\"Danilo Vesga \" src=\"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6b18477feaadf5623b91386af620a72d?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/15967763/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","author_profile_url":"/en/profiles/6614736","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"Danilo Vesga ","last_updated":"Last updated over 5 years ago","created_at":"2018-11-11T21:53:05Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/6614736\"\u003eDanilo Vesga \u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-11T21:53:06Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"15967763\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/15967763/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F15967763%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F15967763%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":17864245,"subject":"Art º","subject_icon":"icon-question-sign","pinned_count":0,"view_count":2,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":16177645,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas,","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"yadi martinez\" title=\"yadi martinez\" src=\"https://lh5.googleusercontent.com/-K1U19Oy3atc/AAAAAAAAAAI/AAAAAAAAALk/0A65oEZf_A4/photo.jpg?sz=33\" /\u003e","author_avatar_url":"https://lh5.googleusercontent.com/-K1U19Oy3atc/AAAAAAAAAAI/AAAAAAAAALk/0A65oEZf_A4/photo.jpg?sz=40","url":"/mindmap/16177645/mapa-mental-tecnicas-de-sondeo-con-preguntas","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","author_profile_url":"/en/profiles/5995641","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"yadi martinez","last_updated":"Last updated over 5 years ago","created_at":"2018-11-27T23:15:33Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-27T23:25:32Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"16177645\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/16177645/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F16177645%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F16177645%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":16177645,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas,","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"yadi martinez\" title=\"yadi martinez\" src=\"https://lh5.googleusercontent.com/-K1U19Oy3atc/AAAAAAAAAAI/AAAAAAAAALk/0A65oEZf_A4/photo.jpg?sz=33\" /\u003e","author_avatar_url":"https://lh5.googleusercontent.com/-K1U19Oy3atc/AAAAAAAAAAI/AAAAAAAAALk/0A65oEZf_A4/photo.jpg?sz=40","url":"/mindmap/16177645/mapa-mental-tecnicas-de-sondeo-con-preguntas","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","author_profile_url":"/en/profiles/5995641","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"yadi martinez","last_updated":"Last updated over 5 years ago","created_at":"2018-11-27T23:15:33Z","created_by_at":"over 5 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/5995641\"\u003eyadi martinez\u003c/a\u003e","created_time_ago":"over 5 years ago","updated_at":"2018-11-27T23:25:32Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"16177645\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/16177645/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F16177645%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F16177645%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":15606187,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":1,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":22902625,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22902625/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en-US/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:41:04Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T21:55:41Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22902625\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/22902625/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22902625%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22902625%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":22902625,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22902625/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en-US/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:41:04Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T21:55:41Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22902625\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/22902625/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22902625%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22902625%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":26303368,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":6,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":22902978,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22902978/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:56:46Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T22:56:50Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22902978\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/22902978/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22902978%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22902978%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":22902978,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22902978/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:56:46Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T22:56:50Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22902978\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/22902978/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22902978%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22902978%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":26303407,"subject":"Política","subject_icon":"icon-question-sign","pinned_count":0,"view_count":7,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":22903013,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22903013/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:58:16Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T21:58:16Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22903013\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/22903013/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22903013%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22903013%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":22903013,"title":"MAPA MENTAL: TÉCNICAS DE SONDEO con preguntas, por Lida Valencia.","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"natalie escovedo\" title=\"natalie escovedo\" src=\"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/a-/AOh14Gh-hFEkXv22UsLS7QKD9UysfLUEY6NBQy4_L8WCrQ?sz=40","url":"/mindmap/22903013/mapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","author_profile_url":"/en/profiles/8952196","description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y\r\nademás le brinda al asesor o asesora telefónica la oportunidad de\r\nguiar o dirigir la conversación.","short_description":"Dentro de estas técnicas, están las preguntas de sondeo las cuales\r\nson una muy valiosa herramienta para prestarle un buen servicio al\r\ncliente, ya que permiten conocer cuáles son sus necesidades y...","author_name":"natalie escovedo","last_updated":"Last updated almost 4 years ago","created_at":"2020-05-16T21:58:16Z","created_by_at":"almost 4 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/8952196\"\u003enatalie escovedo\u003c/a\u003e","created_time_ago":"almost 4 years ago","updated_at":"2020-05-16T21:58:16Z","updated_time_ago":"almost 4 years ago","private":false,"private_label":false,"tag_list":["telemarketing","servicio","asertividad"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":true,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"22903013\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/22903013/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F22903013%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F22903013%2Fmapa-mental-tecnicas-de-sondeo-con-preguntas-por-lida-valencia\",\"name\":\"MAPA+MENTAL%3A+T%C3%89CNICAS+DE+SONDEO+con+preguntas%2C+por+Lida+Valencia.\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":26303368,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":5,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false}]