Enterprise Cloud Architect 211. Salesforce Administration Flashcards on Salesforce Admin - Case Management, created by Curtis Cadwallader on 12/12/2017.
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Created by Curtis Cadwallader
over 6 years ago
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Created by Curtis Cadwallader
over 6 years ago
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What are the SF tools that facilitate case automation?
What must you do after you create an assignment rule?
Who can you assign a case to?
What must you do after you create an escalation rule?
How many additional e-mail addresses can be included on a case escalation notify?
What is Web-to-Case?
How does Web-to-Case work?
What is required to implement Web-to-Caese?
Where do you create the HTML web form?
When should you include the Case Currency field on the form?
What are the differences between Email-to-Case and On-Demand Email-to-Case?
What is required before agents can access the Salesforce Console to manage cases?
