Connie Westcott
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9-12 FBLA Business Communications Quiz on Business Communications Practice #1, created by Connie Westcott on 21/04/2018.

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Connie Westcott
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Business Communications Practice #1

Question 1 of 100

1

Effective listening requires an open mind.

Select one of the following:

  • True
  • False

Explanation

Question 2 of 100

1

Repeating the subject line information in the first sentence of a memo or e-mail is redundant and should be avoided.

Select one of the following:

  • True
  • False

Explanation

Question 3 of 100

1

Because an application letter is a persuasive letter, organize it as you would a sales letter.

Select one of the following:

  • True
  • False

Explanation

Question 4 of 100

1

Good listening skills can improve speaking skills.

Select one of the following:

  • True
  • False

Explanation

Question 5 of 100

1

Most people remember what they hear much longer than what they see.

Select one of the following:

  • True
  • False

Explanation

Question 6 of 100

1

In the closing of an oral presentation, you should summarize main points.

Select one of the following:

  • True
  • False

Explanation

Question 7 of 100

1

A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 100

1

The central idea of the message is the same as the purpose of the message.

Select one of the following:

  • True
  • False

Explanation

Question 9 of 100

1

The proofreader's mark # means that a number needs to be inserted.

Select one of the following:

  • True
  • False

Explanation

Question 10 of 100

1

Though people around the world speak different languages, nonverbal communications, such as gestures and facial expressions, generally have the same meaning.

Select one of the following:

  • True
  • False

Explanation

Question 11 of 100

1

In an active voice, the subject of the sentence performs the action of the verb.

Select one of the following:

  • True
  • False

Explanation

Question 12 of 100

1

In positive responses, the main idea of the letter comes before the letter's supporting information.

Select one of the following:

  • True
  • False

Explanation

Question 13 of 100

1

Nonverbal messages cannot stand alone or accompany verbal messages.

Select one of the following:

  • True
  • False

Explanation

Question 14 of 100

1

Authorities generally agree that speaking is the weakest link in oral communication.

Select one of the following:

  • True
  • False

Explanation

Question 15 of 100

1

Proofreading the hard copy, even after proofing on screen, helps guarantee the accuracy of a document.

Select one of the following:

  • True
  • False

Explanation

Question 16 of 100

1

The "strong slot" in a sentence is at the beginning of the sentence.

Select one of the following:

  • True
  • False

Explanation

Question 17 of 100

1

Nonverbal language reflects the values of the culture to which it belongs.

Select one of the following:

  • True
  • False

Explanation

Question 18 of 100

1

Primary research is typically undertaken after conducting a review of secondary data.

Select one of the following:

  • True
  • False

Explanation

Question 19 of 100

1

The audience for most business writing is seldom neutral.

Select one of the following:

  • True
  • False

Explanation

Question 20 of 100

1

The grapevine is no more and no less accurate than any other communication.

Select one of the following:

  • True
  • False

Explanation

Question 21 of 100

1

colleague, congradulate, harass

Select one of the following:

  • 2 misspelled words

  • 1 misspelled words

  • 3 misspelled words

  • 0 misspelled words

Explanation

Question 22 of 100

1

prevelent, calender, mathmatics

Select one of the following:

  • 0 misspelled words

  • 1 misspelled words

  • 3 misspelled words

  • 2 misspelled words

Explanation

Question 23 of 100

1

mileage, exaggerate, efficiency

Select one of the following:

  • 2 misspelled words

  • 1 misspelled words

  • 0 misspelled words

  • 3 misspelled words

Explanation

Question 24 of 100

1

beneficial, tarriff, serviceable

Select one of the following:

  • 2 misspelled words

  • 1 misspelled words

  • 0 misspelled words

  • 3 misspelled words

Explanation

Question 25 of 100

1

dictionery, competant, witholding

Select one of the following:

  • 1 misspelled words

  • 2 misspelled words

  • 3 misspelled words

  • 0 misspelled words

Explanation

Question 26 of 100

1

impatient, interceed, lible

Select one of the following:

  • 0 misspelled words

  • 2 misspelled words

  • 1 misspelled words

  • 3 misspelled words

Explanation

Question 27 of 100

1

If nonverbal cues and verbal messages conflict, the receiver will likely

Select one of the following:

  • believe the verbal message.

  • believe the nonverbal cue.

  • stop believing anything that is said.

  • leave the room.

Explanation

Question 28 of 100

1

A proofreader's mark of three lines drawn under a letter or word means

Select one of the following:

  • omit.

  • leave as is.

  • capitalize.

  • move.

Explanation

Question 29 of 100

1

A way to encourage feedback from listeners when you are giving instructions is to

Select one of the following:

  • keep talking unless you see that the listeners are confused.

  • pause.

  • repeat the instructions immediately.

  • wait until all instructions have been given.

Explanation

Question 30 of 100

1

Which of the following is not true of nonverbal communication?

Select one of the following:

  • Nonverbal messages can be avoided.

  • Nonverbal messages may have different meanings for different people.

  • Nonverbal messages can contradict the accompanying verbal message.

  • Nonverbal messages may be intentional or unintentional.

Explanation

Question 31 of 100

1

Many bad listening habits develop becuase

Select one of the following:

  • people hear more slowly than most people speak.

  • people hear more quickly than most people speak.

  • body language interferes with the speaker's message.

  • of lack of preparation for communication with others.

Explanation

Question 32 of 100

1

In delivering an oral presentation, the most important consideration is that the

Select one of the following:

  • content is secondary to the delivery style.

  • technologically advanced presenter must use presentation software.

  • content is accurate.

  • content is humorous.

Explanation

Question 33 of 100

1

Body language

Select one of the following:

  • is very similar in most cultures.

  • includes facial expressions and gestures.

  • is always complex to read.

  • is easy to interpret because each symbol has only one meaning.

Explanation

Question 34 of 100

1

Emphasizing positive aspects in any speaking situation

Select one of the following:

  • may make listeners uncomfortable.

  • make make listeners suspicious.

  • is not necessarily the best presentation strategy.

  • is good business practice.

Explanation

Question 35 of 100

1

Visuals and handouts for an oral presentation should be

Select one of the following:

  • used only for presentations of more than 20 minutes.

  • appropriately designed and distributed, if used.

  • kept to a minimum so that attention will be focused on the speaker.

  • professionally prepared so there are no errors.

Explanation

Question 36 of 100

1

You will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should

Select one of the following:

  • enunciate precisely and speak more slowly than normal.

  • speak as you normally would in a business setting.

  • eliminate body language because it may be offensive.

  • use humor generously to break the ice.

Explanation

Question 37 of 100

1

When visuals are used effectively, the audience will

Select one of the following:

  • retain the message for a longer time.

  • take better notes.

  • participate more freely in discussion.

  • look at the visuals instead of listening to the presentation.

Explanation

Question 38 of 100

1

What part of the face provides the most nonverbal feelings?

Select one of the following:

  • The color of the face

  • The lips

  • The mouth

  • The eyes

Explanation

Question 39 of 100

1

Which of the following is the best beginning to a letter asking for a completion of a survey?

Select one of the following:

  • Imagine yourself in a prestigious luxury car, tailored to your individual preferences.

  • Complete this survey about luxury cars, and you'll receive a $100 gift certificate.

  • I am conducting a market survey and would like your opinion on luxury cars.

  • Please complete the enclosed survey about luxury cars; return it in the envelope.

Explanation

Question 40 of 100

1

E-mail and phone messages are used

Select one of the following:

  • in place of business letters.

  • to communicate to colleagues in your office.

  • to communicate quickly.

  • to communicate large pieces of information.

Explanation

Question 41 of 100

1

E-mail messages should be written

Select one of the following:

  • when you don't have time to write a letter.

  • in a format like a memo.

  • when you already know the person.

  • when you don't expect an answer.

Explanation

Question 42 of 100

1

Linda sends a short report to top management including the plant where she works about her findings on the attitudes of workers on the job. Which of the following formats should Linda use?

Select one of the following:

  • Letter format

  • Form report

  • A formal report format

  • Memo format

Explanation

Question 43 of 100

1

Curtis needs to tell his employees about the company's new policies. Writing a memo means that

Select one of the following:

  • all employees will need to stop working at the same time.

  • everyone will have a written record of the new policies.

  • Curtis can immediately get feedback from the employees.

  • the employees will abide by all of the policies.

Explanation

Question 44 of 100

1

An application letter should be organized as a

Select one of the following:

  • persuasive message.

  • routine message.

  • special letter.

  • good news message.

Explanation

Question 45 of 100

1

Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing?

Select one of the following:

  • The order number

  • Copy notation

  • The greeting

  • The inquiry

Explanation

Question 46 of 100

1

Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."

Select one of the following:

  • Dangling modifier

  • Passive voice

  • Redundancy

  • Expletive

Explanation

Question 47 of 100

1

A thank-you letter following a job interview

Select one of the following:

  • is a professional courtesy expected only for executive-level positions.

  • should not mention the expected call or letter that will convey the employer's decision.

  • should be sent even if you have decided the position was not right for you.

  • is written in inductive order.

Explanation

Question 48 of 100

1

Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information?

Select one of the following:

  • Business letter

  • Report

  • Memo

  • E-mail

Explanation

Question 49 of 100

1

Reference initials in a letter

Select one of the following:

  • may reflect the initials of all people involved in the creation of a letter.

  • always appear as the very last item in the letter.

  • must be included on every business letter.

  • consist of the capital letter initials of the person who authored the letter.

Explanation

Question 50 of 100

1

A report usually starts with

Select one of the following:

  • a tabulation of details included.

  • the reason for writing the report.

  • a presentation of the facts.

  • the conclusion based on the facts.

Explanation

Question 51 of 100

1

The subject line

Select one of the following:

  • directs a letter to a specific person.

  • sets the stage for the receiver to understand the message.

  • provides a record of how the letter was sent.

  • is used only when composing electronic (e-mail) messages.

Explanation

Question 52 of 100

1

Which sentence mot correctly applies effective writing principles?

Select one of the following:

  • You should have completed a credit application.

  • If you don't return our calls, we can't help you.

  • Your savings start earning interest on the day of deposit.

  • Your order will be delayed because its size was quite unusual.

Explanation

Question 53 of 100

1

Which word has the unfavorable tone?

Select one of the following:

  • Inexpensive

  • Bargain

  • Cheap

  • Lower-price

Explanation

Question 54 of 100

1

Which phrase or statement best reflects elements of effective writing?

Select one of the following:

  • Thank you in advance, I remain ...

  • Enclosed please find ...

  • Kindly be advised ...

  • Here is the bulletin.

Explanation

Question 55 of 100

1

When initially reading a document for content, which question should not be considered?

Select one of the following:

  • Are any words or groups of words repeated?

  • Are there any missing words?

  • Are the margins correct?

  • Does the material make sense?

Explanation

Question 56 of 100

1

Which set of words would be detected by the spell check feature on your computer?

Select one of the following:

  • Walk, walke

  • Effect, affect

  • An, and

  • Form, from

Explanation

Question 57 of 100

1

Which of the following is not a proofreading technique?

Select one of the following:

  • Rely only on the spelling and grammar checker on your computer

  • Read aloud

  • Read slowly

  • Read the paper backwards

Explanation

Question 58 of 100

1

Following the first draft of a document, the editor must apply the following techniques except

Select one of the following:

  • how to organize the material that remains.

  • how to adjust the wording so as to achieve the objective.

  • verifying correct punctuation.

  • what material should be added or left out.

Explanation

Question 59 of 100

1

Chad sat at his computer this morning, and made a preliminary draft of his speech.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 60 of 100

1

We will, of course, attempt to complete the Gulf Shores Project by the deadline; but, as you know, we have had several delays.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 61 of 100

1

Judy attended UVA for her first two years then she transferred to Va Tech to complete her bachelor's degree.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 62 of 100

1

However fast the train may go, a plane is still faster.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 63 of 100

1

The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 64 of 100

1

The rule that I consider most important is found on page 5.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 65 of 100

1

I was delighted to see the red, white, and blue flag, waving proudly in the breeze.

Select one of the following:

  • A) The sentence has incorrect punctuation.

  • B) The sentence has correct punctuation.

Explanation

Question 66 of 100

1

Drunk drivers who are responsible for taking lives, should have their licenses revoked.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 67 of 100

1

Relatively few of your classes, however, are held in the Tanner Building.

Select one of the following:

  • The sentence has incorrect punctuation.

  • The sentence has correct punctuation.

Explanation

Question 68 of 100

1

We discovered that those kind of form letters do not get results.
Did you see the picture of President Bush and myself in Newsweek?

Select one of the following:

  • Only the first sentence is grammatically correct.

  • Only the second sentence is grammatically correct.

  • Both sentences are grammatically correct.

  • Both sentences are grammatically incorrect.

Explanation

Question 69 of 100

1

None of the damage to the materials is covered by insurance.
Neither the manager nor the staff members has heard about the merger.

Select one of the following:

  • Both sentences are grammatically correct.

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically incorrect.

  • Only the second sentence is grammatically correct.

Explanation

Question 70 of 100

1

Being that the meeting starts in an hour, we must leave immediately.
Corporate headquarters is being moved to Seattle

Select one of the following:

  • Only the second sentence is grammatically correct.

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically incorrect.

  • Both sentences are grammatically correct.

Explanation

Question 71 of 100

1

This month's sales figures are better than last month's.
Who's telephone was reported out of order?

Select one of the following:

  • Both sentences are grammatically incorrect.

  • Both sentences are grammatically correct.

  • Only the first sentence is grammatically correct.

  • Only the second sentence is grammatically correct.

Explanation

Question 72 of 100

1

Of us all, you are in the most advantageous position.
Every letter and report is used to increase company visibility.

Select one of the following:

  • Both sentences are grammatically incorrect.

  • Only the second sentence is grammatically correct.

  • Both sentences are grammatically correct.

  • Only the first sentence is grammatically correct.

Explanation

Question 73 of 100

1

Being accurate is more important than to be speedy.
IBM wants its staff to follow these new regulations.

Select one of the following:

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically correct.

  • Both sentences are grammatically incorrect.

  • Only the second sentence is grammatically correct.

Explanation

Question 74 of 100

1

What would management do if us technicians went on strike?
My supervisor does not write very good

Select one of the following:

  • Both sentences are grammatically incorrect.

  • Both sentences are grammatically correct.

  • Only the second sentence is grammatically correct.

  • Only the first sentence is grammatically correct.

Explanation

Question 75 of 100

1

Mr. Tokheim said that it was not him who suggested the change.
Two senators-elect will be on the program.

Select one of the following:

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically incorrect.

  • Only the second sentence is grammatically correct.

  • Both sentences are grammatically correct.

Explanation

Question 76 of 100

1

I wish I were as knowledgeable as Mr. Dunahee.
Unless they are enforced, there is no point in laying down any rules.

Select one of the following:

  • Only the second sentence is grammatically correct.

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically correct.

  • Both sentences are grammatically incorrect.

Explanation

Question 77 of 100

1

You should not feel badly about missing the meeting.
Both Ms. Blank and Mr. South are to be promoted.

Select one of the following:

  • Both sentences are grammatically incorrect.

  • Only the second sentence is grammatically correct.

  • Only the first sentence is grammatically correct.

  • Both sentences are grammatically correct.

Explanation

Question 78 of 100

1

The most __________________ way to improve spelling is to improve pronunciation.

Select one of the following:

  • effective

  • affective

Explanation

Question 79 of 100

1

Linda Cate was _____________________ the telecommunications specialist with Xerox.

Select one of the following:

  • formerly

  • formally

Explanation

Question 80 of 100

1

Our CEO is never ____________ to suggestions for cutting costs.

Select one of the following:

  • averse

  • adverse

Explanation

Question 81 of 100

1

Does the new ______________ show the company's Web address?

Select one of the following:

  • stationery

  • stationary

Explanation

Question 82 of 100

1

Can you _______________ a method for polling customer opinion?

Select one of the following:

  • devise

  • device

Explanation

Question 83 of 100

1

In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.

Select one of the following:

  • compliment

  • complement

Explanation

Question 84 of 100

1

Can you name the ___________ of Alabama?

Select one of the following:

  • capitol

  • capital

Explanation

Question 85 of 100

1

Every punctuation rule and grammar ___________ has been mastered by our editors.

Select one of the following:

  • principle

  • principal

Explanation

Question 86 of 100

1

That's an interesting idea, but I have an ______________ different proposal.

Select one of the following:

  • altogether

  • all together

Explanation

Question 87 of 100

1

A large ______________ of our employees must file federal tax forms before the end of the fiscal year.

Select one of the following:

  • percentage

  • percent

Explanation

Question 88 of 100

1

Is Dr. Karen Boushea an M.D., a Ph.D., an Ed.D., or a D.D.S.?

Select one of the following:

  • The sentence has incorrect capitalization.

  • The sentence has correct capitalization.

Explanation

Question 89 of 100

1

All students are required to take Personal Finance before they can receive a bachelor of science or bachelor of arts degree.

Select one of the following:

  • The sentence has incorrect capitalization.

  • The sentence has correct capitalization

Explanation

Question 90 of 100

1

For the answer to exercise 6, see unit 9, page 278.

Select one of the following:

  • This sentence has incorrect capitalization.

  • This sentence has correct capitalization.

Explanation

Question 91 of 100

1

Are the application letter and resume to be submitted in a Manila folder?

Select one of the following:

  • This sentence has incorrect capitalization.

  • This sentence has correct capitalization.

Explanation

Question 92 of 100

1

The state of Florida sometimes experiences freezing Winter weather.

Select one of the following:

  • This sentence has incorrect capitalization.

  • This sentence has correct capitalization.

Explanation

Question 93 of 100

1

The Federal Reserve Board will be meeting in the state of Washington.

Select one of the following:

  • This sentence has incorrect capitalization.

  • This sentence has correct capitalization.

Explanation

Question 94 of 100

1

How many errors?

February 21, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626

Select one of the following:

  • 1 error

  • 3 or more errors

  • 2 errors

  • 0 errors

Explanation

Question 95 of 100

1

How many errors?

Dear Mr. Johnson;

Select one of the following:

  • 2 errors

  • 0 errors

  • 3 or more error

  • 1 error

Explanation

Question 96 of 100

1

How many errors?

We are pleased to enclose your new Lenox Square credit card. You may use these

Select one of the following:

  • 3 or more errors

  • 2 errors

  • 0 errors

  • 1 error

Explanation

Question 97 of 100

1

How many errors?

card in both our Lenox Square and Buckhead location. Since you have such a fine

Select one of the following:

  • 3 or more errors

  • 2 errors

  • 0 errors

  • 1 error

Explanation

Question 98 of 100

1

credit record you will be able to charge as much $4,000.00 of our impeccably-tailored clothing and accessories.

Select one of the following:

  • 2 errors

  • 3 or more errors

  • 0 errors

  • 1 error

Explanation

Question 99 of 100

1

How many errors?

Hour annual spring sale starts on april 31. A broshure describing our exciting bargans

Select one of the following:

  • 0 errors

  • 2 errors

  • 1 error

  • 3 or more errors

Explanation

Question 100 of 100

1

are enclosed, too.

Select one of the following:

  • 0 errors

  • 3 or more errors

  • 1 error

  • 2 errors

Explanation

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