Serge Escobal
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Cargill SD Exam

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Serge Escobal
Created by Serge Escobal over 9 years ago
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CSD Exam

Question 1 of 5

1

If the End User failed to verify his/her account, the Service Desk should advise the user to contact his/her __________ to have the password reset.

Select one or more of the following:

  • PIO

  • SIO

  • ATTORNEY

  • IVD

  • Human Resources

Explanation

Question 2 of 5

1

Seth sent an email to Service Desk to have a new user to be added in the Distribution List -ADMIN-HR-EMEA-ALL. SD will need to create a...

Select one or more of the following:

  • INCIDENT TICKET and Assign to the Resolver Group

  • SERVICE REQUEST TICKET and Perform the Task and Resolve the Ticket

  • SERVICE REQUEST TICKET and Assign to the Resolver Group

  • INCIDENT TICKET and Perform the Task and Resolve the Ticket

Explanation

Question 3 of 5

1

Jenny summer have this email address: jenny.summers@cargill.com; she is an External User

Select one or more of the following:

  • TRUE

  • FALSE

  • UNDECIDED

Explanation

Question 4 of 5

1

Which Cargill websites do you refer the user to for Requesting a new iPhone.

Select one or more of the following:

  • http://helpdesk.cargill.com

  • https://userprovisioning.cargill.com

  • http://mobility.cargill.com

  • http://www.ds.cargill.com

Explanation

Question 5 of 5

1

Which website have the capability of Resetting AS400 log ins for the End Users?

Select one or more of the following:

  • http://infoquest.cargill.com

  • http://helpdesk.cargill.com

  • http://gsdkb.cargill.com

  • https://iseriespassword.cargill.com

Explanation

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