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What are Fayol's FIVE functions?
What are Mintzberg (1970s) behaviours?
What is 'Management as a role'?
Douglas McGregor (1960s) theories of X and Y managers?
What are Tannenbaum and Shmidt's continuum of mgt-leadership styles?
What are 'visions' and 'values'
Core functions of management are - PLANNING
Core functions of management are - ORGANISING
Core functions of management are - MONITORING & CONTROLLING
Characteristics of effective teams include...?
Dr Meredith Belbin's (male) roles adopted by effective teams x 9 are ?
Bruce Tuckman - five key stages of forming teams?
Ways of motivating a team?
Communication process is (message made...) and what are the problems?
What are the purposes of meetings (x 5)
How to delegate - 10 steps
Define diary management?
Tips for effective diary management x 10?
Prioritising - 4 levels of priority
Problems for managers of unauthorised absence are?
Key steps in tackling absence are?
Other ways to control absence?
Assessing disaster risk calculation?
Risk Business Impact Analysis RBIA
What should be included in a business continuity plan?
Results of not keeping premises secure?
How do you calculate the level of security risk?
Issues to consider with controlling security risk - exteriors?
Issues to consider with controlling security risk - Premises access?
Issues to consider with controlling security risk - Interior access
Dealing with anger/threats in the office - Plan A
Dealing with anger/threats in the office - Plan B
SIMPLE precautions from Suzy Lamplugh trust?
LOCOST method for dealing with angry phone calls?
Customer service entails...?
Public relations tools frequently used..?
Major forms of advertising...?
Legislation covering work equipment is?
Layout of office?
IT security includes protection against...?
What should the IT policy contain?
Areas of IT risk are..?
Software controls to limit system vulnerability?
What is 'sensitive personal data?
What makes 'fair and lawful' processing of personal data?
What are the rights of data subjects?
Hardware and software maintenance considerations?
Who invented 'management as a role' in the 1970s?
Who invented - 5 stages of team forming?
Who invented 'roles adopted by effective teams'?
Who invented the 5 Functions? Management as a function
Who invented theory x and theory y managers?
Who invented the 'continuum of management-leadership' in 1957?
What are the 4 core functions of management?
