Onboarding->Key points->Bullets

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Question 1 of 11

Click on the orange point and select the correct answer.

What are you using now to help first time users get value quickly out of your product?

{"53.8536_76.8506":[{"id":26334073,"answer":"Share Walkthroughs","x":53.8536,"y":76.8506},{"id":26334074,"answer":"Deflect Support Tickets","x":53.8536,"y":76.8506},{"id":26334075,"answer":"Provide Self Help","x":53.8536,"y":76.8506},{"id":26334076,"answer":"Friction points","x":53.8536,"y":76.8506}]}

1. Share Walkthroughs, Deflect Support Tickets, Provide Self Help, Friction points

Explanation

Question 2 of 11

Click on the orange point and select the correct answer.

JTBD? Key Point?

{"30.9991_36.4273":[{"id":26334104,"answer":"Provide Self Help","x":30.9991,"y":36.4273},{"id":26334105,"answer":"Friction Points","x":30.9991,"y":36.4273},{"id":26334106,"answer":"Deflect Support Ticket","x":30.9991,"y":36.4273},{"id":26334107,"answer":"Share Walkthroughs","x":30.9991,"y":36.4273}]}

1. Provide Self Help, Friction Points, Deflect Support Ticket, Share Walkthroughs

Explanation

Question 3 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"67.754_42.0891":[{"id":26334377,"answer":"Friction Points","x":67.754,"y":42.0891},{"id":26334378,"answer":"Provide Self help","x":67.754,"y":42.0891},{"id":26334379,"answer":"Deflect Support Tickets","x":67.754,"y":42.0891},{"id":26334380,"answer":"Share Walkthroughs","x":67.754,"y":42.0891}]}

1. Friction Points, Provide Self help, Deflect Support Tickets, Share Walkthroughs

Explanation

Question 4 of 11

Click on the orange point and select the correct answer.

JTBD? KEY POINT?

{"79.6746_33.0261":[{"id":26334414,"answer":"Share Walkthroughs","x":79.6746,"y":33.0261},{"id":26334415,"answer":"Friction Points","x":79.6746,"y":33.0261},{"id":26334416,"answer":"Deflect Support Tickets","x":79.6746,"y":33.0261},{"id":26334417,"answer":"Provide Self Help","x":79.6746,"y":33.0261}]}

1. Share Walkthroughs, Friction Points, Deflect Support Tickets, Provide Self Help

Explanation

Question 5 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"53.1845_61.828":[{"id":26334499,"answer":"Account Health","x":53.1845,"y":61.828},{"id":26334500,"answer":"Onboarding Checklist","x":53.1845,"y":61.828},{"id":26334501,"answer":"Continual guidance","x":53.1845,"y":61.828},{"id":26334502,"answer":"Measure Success","x":53.1845,"y":61.828}]}

1. Account Health, Onboarding Checklist, Continual guidance, Measure Success

Explanation

Question 6 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"89.2565_34.8039":[{"id":26334600,"answer":"Onboarding Checklist","x":89.2565,"y":34.8039},{"id":26334601,"answer":"Account Health","x":89.2565,"y":34.8039},{"id":26334602,"answer":"Continual guidance","x":89.2565,"y":34.8039},{"id":26334603,"answer":"Measure Success","x":89.2565,"y":34.8039}]}

1. Onboarding Checklist, Account Health, Continual guidance, Measure Success

Explanation

Question 7 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"23.6026_4.6133":[{"id":26334613,"answer":"Continual guidance","x":23.6026,"y":4.6133},{"id":26334614,"answer":"Account Health","x":23.6026,"y":4.6133},{"id":26334615,"answer":"Onboarding Checklist","x":23.6026,"y":4.6133},{"id":26334616,"answer":"Measure Success","x":23.6026,"y":4.6133}]}

1. Continual guidance, Account Health, Onboarding Checklist, Measure Success

Explanation

Question 8 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"52.5326_36.2069":[{"id":26334645,"answer":"Measure Success","x":52.5326,"y":36.2069},{"id":26334646,"answer":"Account Health","x":52.5326,"y":36.2069},{"id":26334647,"answer":"Onboarding Checklist","x":52.5326,"y":36.2069},{"id":26334648,"answer":"Continual guidance","x":52.5326,"y":36.2069}]}

1. Measure Success, Account Health, Onboarding Checklist, Continual guidance

Explanation

Question 9 of 11

Click on the orange point and select the correct answer.

JTBD? Key points?

{"69.8378_18.7394":[{"id":26334668,"answer":"Pre-announce significant changes","x":69.8378,"y":18.7394},{"id":26334669,"answer":"Product tours","x":69.8378,"y":18.7394},{"id":26334670,"answer":"Measure Adoption","x":69.8378,"y":18.7394}]}

1. Pre-announce significant changes, Product tours, Measure Adoption

Explanation

Question 10 of 11

Click on the orange point and select the correct answer.

JTBD? Key points?

{"41.172_9.47368":[{"id":26334682,"answer":"Product tours","x":41.172,"y":9.47368},{"id":26334683,"answer":"Pre-announce significant changes","x":41.172,"y":9.47368},{"id":26334684,"answer":"Measure Adoption","x":41.172,"y":9.47368}]}

1. Product tours, Pre-announce significant changes, Measure Adoption

Explanation

Question 11 of 11

Click on the orange point and select the correct answer.

JTBD? Key point?

{"88.1997_24.8011":[{"id":26334712,"answer":"Measure Adoption","x":88.1997,"y":24.8011},{"id":26334713,"answer":"Pre-announce significant changes","x":88.1997,"y":24.8011},{"id":26334714,"answer":"Product tours","x":88.1997,"y":24.8011}]}

1. Measure Adoption, Pre-announce significant changes, Product tours

Explanation

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	Created by Tracy Richardson about 8 years ago