SysAdmin ServiceNow

Question 1 of 88

1

What is ServiceNow?

Select one of the following:

Is a cloud-based platform deployed in a browser that contains application and data that can vary by instance and user, automating common business processes.
Is a common propose such as users approving change requests or users receiving email notifications.
Is the main way for users to interact with the application and information.
Is a list of available applications and their corresponding modules.

Explanation

Question 2 of 88

1

three servicenow features

Select one or more of the following:

Single-tenant
Highly configurable
Each Instance has applications
Multi-tenant
Upgrades are made on multi instances
Dependient

Explanation

Question 3 of 88

1

A collection of roles is a group.

Select one of the following:

True
False

Explanation

Question 4 of 88

1

Where is storaged the group table?

Select one of the following:

sys_user_group
cmdb_ci_group
live_group_member
sys_group_has_role

Explanation

Question 5 of 88

1

Which are methods to authenticate users?

Select one or more of the following:

LDAP
SAML 2.0
Digest Token
PAM
Secure Shell

Explanation

Question 6 of 88

1

Where is storaged the user table?

Select one of the following:

sys_user
imp_user
sys_user_group
sys_user_role
v_user_session

Explanation

Question 7 of 88

1

The User Interface is the main way for users to interact with the application and information in a ServiceNow Instance.

Select one of the following:

True
False

Explanation

Question 8 of 88

1

What is the Application Navigator?

Select one of the following:

Is a list of available applications and their corresponding modules.
Is a collection of modules
Is a collections of permissions used to grant access to applications and other parts if the platform
Iis a cloud-based platform deployed in a browser

Explanation

Question 9 of 88

1

An application is a collection of modules; modules and data that deliver a service and manage business process

Select one of the following:

True
False

Explanation

Question 10 of 88

1

Which are the three areas of the User Interface?

Select one or more of the following:

Banner frame
Application Navigator
Content Frame
Title Bar
List Filter
Field Values

Explanation

Question 11 of 88

1

Fill the blank space to complete the text.

A is a collections of permissions used to grant access to applications and other parts if the platform, allowing users to perform actions with the platform.

Explanation

Question 12 of 88

1

A user can be assigned more than one role

Select one of the following:

True
False

Explanation

Question 13 of 88

1

- ❌: The admin role provides access to all platform features, applications, functions, and data.
- ❌: User with specialized administrator roles may manage specific functions or applications.
- ❌: User with fulfiller (ITIL) roles may fulfil ITIL activities associated with the ITIL workflow, including incident and change management.
- ❌: Can perform all requester actions and allow users to view or modify approval records directed to them.
- ❌: Also now as Employe Self Service (ESS) user, these user do not have roles but can submit and manage their own requests, access public page, etc

Drag and drop to complete the text.

System Administration

Specialized Administrator

Fulfiller

Approver

Requester

Explanation

Question 14 of 88

1

What is a List?

Select one or more of the following:

Display a set of records from a table within the content frame of ServiceNow.
List and forms are the most common ways to interact with data.
A list display a set of records from a table
Lists can be filtered and customized to display the information you need.

Explanation

Question 15 of 88

1

Each row represents one record and each column represent one field.

Select one of the following:

True
False

Explanation

Question 16 of 88

1

What is a View?

Select one or more of the following:

A View is a version of a customized list or form which defines the layout order and what field appear.
Views enable users to quickly display the same list or form in multiple ways.
A view display a set of records from a table within the content frame of ServiceNow

Explanation

Question 17 of 88

1

What is the correct name of the menu?

Select one of the following:

List Context Menu
Column Context Menu
Record Context Menu

Explanation

Question 18 of 88

1

What is the correct name of the menu?

Select one of the following:

List Context Menu
Column Context Menu
Record Context Menu

Explanation

Question 19 of 88

1

❌ offer a quick form of filter navigation and are ordered from left to right

Drag and drop to complete the text.

Breadcrumbs

Filters

Explanation

Question 20 of 88

1

A ❌ is a set of conditions applied to a table to insulate a subset of the data to work with on a table.

Drag and drop to complete the text.

filter

breadcrumbs

Explanation

Question 21 of 88

1

Which are the three components of the filter condition?

Select one or more of the following:

Field
Operator
Value
Product
Differentiator
Label

Explanation

Question 22 of 88

1

A ❌ display information from one record in a table. the specific information depends on the type of record displayed. Users can view and edit records in ❌

Drag and drop to complete the text.

form

table

view

list

forms

tables

views

lists

Explanation

Question 23 of 88

1

Is a form element used to display information that is not field in the record

Select one of the following:

Formatters
Templates
Breadcrumbs
Tags

Explanation

Question 24 of 88

1

A form to show or hide fields from a view, as well as change their position on screen

Drag the answer into the correct orange point.

Configuration Button

Personalization Button

Task Configuration

Explanation

Question 25 of 88

1

❌ allows fields to be populated automatically , simplifying the process of submitting new records

Drag and drop to complete the text.

Templates

Formatters

Breadcrumbs

Explanation

Question 26 of 88

1

What doing submit/update button?

Select one of the following:

Save changes and return to the previously viewed page.
Save changes without exiting the form view.

Explanation

Question 27 of 88

1

Using the ❌, user can perform structured configuration activities that help to configure ❌ and can monitor the progress.

Drag and drop to complete the text.

ITSM Guided Setup

Task Assignment

Agent Intelligence

Real Time Editing

ITSM applications

Tasks

Modules

Explanation

Question 28 of 88

1

What is a ServiceNow Task?

Select one or more of the following:

A task is a any record that can be assigned or completed by a user in ServiceNow.
A task record is created from a table that extends the Task [task] table
Is an indication to the ServiceNow process that something has occurred.

Explanation

Question 29 of 88

1

The ❌ facilities synchronous collaboration, showing how is viewing the record, display the record activity stream, and even allowing you to customize notifications alerting you to record updates.

Drag and drop to complete the text.

presence feature

real time editing

work notes

Explanation

Question 30 of 88

1

❌ is a extension of Presence. It allows you to work with others on the same record, indicating their state as well as what their edits are.

Drag and drop to complete the text.

Real time editing

Presence

Work notes

Explanation

Question 31 of 88

1

❌ is an indication to the ServiceNow process that something has occurred.

Drag and drop to complete the text.

An event

A notification

Dot walking

Explanation

Question 32 of 88

1

Events are triggered by:

Select one or more of the following:

User actions
Business Rules
Workflows

Explanation

Question 33 of 88

1

❌ can be triggered by events in the platform, and require no scripting knowledge.

Drag and drop to complete the text.

Events

Notifications

Dot Walking

Workspace

Explanation

Question 34 of 88

1

❌ can get information from a series of referenced fields from different tables, including Users and Groups.

Drag and drop to complete the text.

Dot Walking

Notification

Chat

Work space

Explanation

Question 35 of 88

1

❌ allow users to be informed of various activity occurring in the platform, whether it directly relates to them or not

Drag and drop to complete the text.

Subscriptions

Chats

Workspace

Explanation

Question 36 of 88

1

The ❌ contains the definition for each and every table and field.

Drag and drop to complete the text.

system dictionary

scheduled dictionary

table

Explanation

Question 37 of 88

1

Tables can extend other tables, creating parent and child tables
A table that extends another table is a child class.
Tha table it extends is the parent class.

Select one of the following:

True
False

Explanation

Question 38 of 88

1

Using the Dictionary Overrides features provides the ability to contains the definition for each and every table and field.

Select one of the following:

True
False

Explanation

Question 39 of 88

1

If a table extended but itself is not extending another table, it is called a base table.

Select one of the following:

True
False

Explanation

Question 40 of 88

1

Provides a graphical representation of other tables related to a specific table.

This tool is available to admin user only.

Select one of the following:

Schema Map
Reference Fields
Subscriptions
Workspace

Explanation

Question 41 of 88

1

What is an Access Control?

Select one or more of the following:

Is a security rule defined to restrict the permissions of a user from viewing and interacting with data.
Provides a graphical representation of other tables related to a specific table
provides the ability to define a field on an extended table differently from the field on the parent table

Explanation

Question 42 of 88

1

Contains all of an instance’s Access Control rules Users with the appropriate permissions can modify rules and their definitions

Select one of the following:

Access Control List (ACL)
Access Control
Access Control Evaluation

Explanation

Question 43 of 88

1

An Import Set is a tool to used to import data from various data sources, and map that data into ServiceNow tables.

Select one of the following:

True
False

Explanation

Question 44 of 88

1

Process of Import Set

Select one or more of the following:

Data Source
Import Set Table
Transform
Target Table
Update Set

Explanation

Question 45 of 88

1

Any user logged in with the admin or import admin role can manage all aspects of import sets.

Select one of the following:

True
False

Explanation

Question 46 of 88

1

Is a staging area for records imported from a data source. Fields on these tables are generated automatically based in imported data.

Select one of the following:

The Import Set
Transform Map
Coalesce Fields
CMDB

Explanation

Question 47 of 88

1

Data Source to import to ServiceNow

Select one or more of the following:

JDBC
HTTP / FTP
EXCEL
CSV
XML
DOCX
SNX

Explanation

Question 48 of 88

1

What is an Transform Map?

Select one of the following:

Is a set of field maps that define the relationship between fields in an import set table and fields on a target table
Is a tool to used to import data from various data sources, and map that data into ServiceNow tables.
Is a set of field maps that define data from various data sources, and map that data into ServiceNow tables.

Explanation

Question 49 of 88

1

Coalescing a field (or multiple fields) means the field will be use as a unique key during imports

Select one of the following:

True
False

Explanation

Question 50 of 88

1

Is a series of tables and fields that contain all of the Configuration Items(CIs) controlled by your company, as well as their attributes and relationships

Select one of the following:

CMDB
Coalesce Fields
Import Set Table

Explanation

Question 51 of 88

1

Can be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.

Select one of the following:

Configuration Items (CIs)
Configuration Management Database
Service Catalog

Explanation

Question 52 of 88

1

What is Record Producers?

Select one or more of the following:

Appear as simplified forms, allowing users to provide information that is translated into task-based records being added or modified in the database.
A Record Producer focuses on a specific process or task and can be used anywhere in the SN platform.
Can be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.

Explanation

Question 53 of 88

1

Define ❌ to assist customers in ordering a complete set of needed items and to help users see item relationships.

Drag and drop to complete the text.

an Order Guide

an Item Request Output

a Progress Stage

Explanation

Question 54 of 88

1

All created when an order is placed, each on a corresponding table

Select one or more of the following:

REQ [sc_request]
REQ [sc_req]
RITM [sc_req_item]
RITM [sc_item]
SCTASK [sc_task]
TASK[ sc_req_task]

Explanation

Question 55 of 88

1

Stages for a Request Item

Select one or more of the following:

Waiting for approval (In Progress)
Approved
Pending (has not started)
Fulfillment ( In Progress)
Deployment / Delivery
Completed
FInished

Explanation

Question 56 of 88

1

Flows automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations.

Select one of the following:

True
False

Explanation

Question 57 of 88

1

Workflows

Select one or more of the following:

Is an automated multi-step process occurring across the platform
Starts when a triggering event occurs. Common triggers include a record being inserted into a specific table, or a particular field in a table being set to a specified valie.
Use when doing a simple discrete record change

Explanation

Question 58 of 88

1

Scenarios when workflows are stared

Select one or more of the following:

Schedule or SLA launch
Execute on table interaction
Invoke form a Script Include or Business Rule
Associate with a CAtalog Item in the Service Catalog
Call a workflow from a workflow

Explanation

Question 59 of 88

1

The Workflow Editor is an interface for creating and modifuing workflows by arranging and connectiong activities to processes. Activities can be added, removed, or rearranged.

Select one of the following:

True
False

Explanation

Question 60 of 88

1

The Workflow Edtior user unterface is divided into:

Select one or more of the following:

Canvas Tabs
Title Bar
Canvas
Palette Tabs
Canvas Menu

Explanation

Question 61 of 88

1

Is a workflow block that organizes the individual actions the workflow perdoms as it runs.

Select one of the following:

Activities
Conditions
Stages

Explanation

Question 62 of 88

1

Are an activity type available for a workflow.
Are used to transition to move from activity to activity, you can add conditions.

Select one of the following:

Activities
Conditions
Stages

Explanation

Question 63 of 88

1

Workflows can provide a summary of workflow progress by updating any field designated as a ___________ field

Select one of the following:

Activity
Condition
Stage

Explanation

Question 64 of 88

1

Basic Workflow activities

Select one or more of the following:

Approvals
Notifications
Tasks
Timers
Utilities

Explanation

Question 65 of 88

1

Service Level Agreements

Select one or more of the following:

Defines a set amount of time for a task to reach a certain condition, the table to access, and what type of SLA is beging evaluated
Include actions that can be triggered at different times during its life cycle
SLAs are represented by a record stored in the Task table

Explanation

Question 66 of 88

1

Within the Service Level Agrrement application, several major components work together to power the service level agrrement plugin:

Select one or more of the following:

SLA Definition
Task SLA
SLA Workflow
SLA Automation
SLA Conditions and Script Include
Flow Designer
Maintain Items

Explanation

Question 67 of 88

1

Select from the dropdown lists to complete the text.

- ( SLA Definition, Task SLA, SLA Workflow ): The individual which defines the conditions that trigger the SLA.
- ( Task SLA, SLA Definition, SLA Workflow ): The individual instances of the SLAs associated with particular tasks.
- ( SLA Workflow, Task SLA, SLA Definition ): Workflow powers events or actions based on the SLA definition and is designed to be used over and over.
- ( SLA Automation, SLA Conditions, SLA Workflow ): The Business Rul and Scheduled Job that automate the SLA
- ( SLA Conditions and Script Include, Script Include, Task SLA ): A Script Include and reference record that can be used to customize the transitions between different SLA stattes.

Explanation

Question 68 of 88

1

The only difference between SLAs, OLAs, and Underpinning Contracts is__________ on the Task SLA form

Select one of the following:

the Type field
the Value field
the Size field

Explanation

Question 69 of 88

1

Defines how departments work together to meet the service level requirements documented in an SLA

Select one of the following:

Operational Level Agreement (OLA)
Underpinning Contract (UC)

Explanation

Question 70 of 88

1

is a type of SLA that defines and monitors the guarantees established with an outside supplier; it is a tool for supplier management

Select one of the following:

Operational Level Agreement (OLA)
Underpinning Contract (UC)

Explanation

Question 71 of 88

1

SLA Conditions

Select one or more of the following:

Start
Pause
Stop
Reset
Continue
Finish

Explanation

Question 72 of 88

1

With ❌, each organization can have their own knowledge base with flexible controls over who can see the information and who can help develop its content

Drag and drop to complete the text.

Knowledge Management

Knowledge Base

Knowledge

Explanation

Question 73 of 88

1

Allows you to graphically view and analyze data from your ServiceNow enviroment.
Can take many forms, and can be run manually or scheduled to berun automatically.

Select one of the following:

Reports
Metrics
Performance Analytics

Explanation

Question 74 of 88

1

Select from the dropdown list to complete the text.

A ( metric, report ) is used to measure and evaluate the effectiveness of IT service management processes

Explanation

Question 75 of 88

1

Performance Analytics enables you to track and aggregate data over time, such as to measure how many ticket are resolved each per assignment group.

Select one of the following:

True
False

Explanation

Question 76 of 88

1

❌ enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen

Drag and drop to complete the text.

Dashboards

Analytics

Metrics

Explanation

Question 77 of 88

1

What are Plugins?

Select one of the following:

Provide additional optional functionality within a ServiceNow Instance
rules that is applied to a form to dynamicalle change
are interfaces for building and enabling rich process automation capabilities, known as flows.

Explanation

Question 78 of 88

1

Scripting in SN or Platform Scripting is the customization an instance and/or applications by using JavaScript

Select one of the following:

True
False

Explanation

Question 79 of 88

1

ServiceNow uses a ❌ model; the Web browser is the client.

Drag and drop to complete the text.

Software as a Service

Platform as a Service

Infraestructure as a Service

Explanation

Question 80 of 88

1

is a rule that is applied to a form to synamically change from information or the form itself.
It execute on the client side.

Select one of the following:

User Interface Policy
User Interface Actions
Data Policy

Explanation

Question 81 of 88

1

Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
It execute on the server side but can also run on the client side.

Select one of the following:

Data Policy
UI Policy
UI Actions

Explanation

Question 82 of 88

1

Server Script make real time changes to the appearance of the user interface.

Select one of the following:

True
False

Explanation

Question 83 of 88

1

Business Rule

Select one or more of the following:

Can be set to run before or after the database action has occurred
Is configured to run when a record is displayed, insert, updated, deleted, or when a table is queried.
Make real time changes

Explanation

Question 84 of 88

1

An Update Set is a group of customizations that can be moved from one instance of servicenow to another

Select one of the following:

True
False

Explanation

Question 85 of 88

1

When merging multiple Update Sets, if several Update Sets have modified the same object, the ❌ will be the one moved to the new, merged Update Set.

Drag and drop to complete the text.

most recent change

old change

random selection

user selection change

Explanation

Question 86 of 88

1

What is captured in an Update Set?*

Select one or more of the following:

Business Rules
Client Scripts
New Data Records
Taks
Schedules
Scheduled Jobs
Homepages
Fields
Forms and Form Sections
Published Workflows

Explanation

Question 87 of 88

1

Work notes are only visible to Fulfillers and are not available to external user or customers

Select one of the following:

True
False

Explanation

Question 88 of 88

1

Access Control Rules can be defined by the following three permissions

Select one or more of the following:

Roles
User name
Conditional Expressions
Scripts
Selected Users

	Created by Diego Ferreyra over 5 years ago

Quiz on SysAdmin ServiceNow, created by Diego Ferreyra on 06/11/2018.

SysAdmin ServiceNow

Question 1 of 88

What is ServiceNow?

Select one of the following:

Explanation

Question 2 of 88

three servicenow features

Select one or more of the following:

Explanation

Question 3 of 88

A collection of roles is a group.

Select one of the following:

Explanation

Question 4 of 88

Where is storaged the group table?

Select one of the following:

Explanation

Question 5 of 88

Which are methods to authenticate users?

Select one or more of the following:

Explanation

Question 6 of 88

Where is storaged the user table?

Select one of the following:

Explanation

Question 7 of 88

The User Interface is the main way for users to interact with the application and information in a ServiceNow Instance.

Select one of the following:

Explanation

Question 8 of 88

What is the Application Navigator?

Select one of the following:

Explanation

Question 9 of 88

An application is a collection of modules; modules and data that deliver a service and manage business process

Select one of the following:

Explanation

Question 10 of 88

Which are the three areas of the User Interface?

Select one or more of the following:

Explanation

Question 11 of 88

Fill the blank space to complete the text.

A is a collections of permissions used to grant access to applications and other parts if the platform, allowing users to perform actions with the platform.

Explanation

Question 12 of 88

A user can be assigned more than one role

Select one of the following:

Explanation

Question 13 of 88

Drag and drop to complete the text.

Explanation

Question 14 of 88

What is a List?

Select one or more of the following:

Explanation

Question 15 of 88

Each row represents one record and each column represent one field.

Select one of the following:

Explanation

Question 16 of 88

What is a View?

Select one or more of the following:

Explanation

Question 17 of 88

What is the correct name of the menu?

Select one of the following:

Explanation

Question 18 of 88

What is the correct name of the menu?

Select one of the following:

Explanation

Question 19 of 88

❌ offer a quick form of filter navigation and are ordered from left to right

Drag and drop to complete the text.

Explanation

Question 20 of 88

A ❌ is a set of conditions applied to a table to insulate a subset of the data to work with on a table.

Drag and drop to complete the text.

Tables can extend other tables, creating parent and child tables
A table that extends another table is a child class.
Tha table it extends is the parent class.