"Computer Says No", or the "Computer says no attitude", is the popular name given to an attitude seen some public-facing organisations the default response to a customer’s request is to check information which is stored or generated a computer, and then make decisions based on that, often in the face common sense.
There may also be an element of deliberate unhelpfulness customers and service-users, whereby more could done to reach a mutually satisfactory outcome, but is .
The name gained popularity the British sketch comedy Little Britain.
In Little Britain, "Computer Says No" is the catchphrase of the character Carol Beer (played by David Walliams). Carol Beer is bank worker and later holiday rep and hospital receptionist, always responds to a customer's enquiry by typing it into her computer and responding with "Computer Says No" to even the most reasonable of requests. asked to do something aside asking the computer, she would shrug and remain obstinate her unhelpfulness, and ultimately cough in the customer's face.