Which of the following statements about SAS (Serial Attached SCSI) is true?
a. You have to configure the termination of your SAS drives
b. You can’t connect more than 15 SAS devices to a SAS host adapter
c. You can connect SATA drives to SAS connectors
d. You have to configure a SCSI ID for each SAS drive
e. None of the above

You are testing a power supply to determine if it is providing acceptable levels of voltage. For which wire would +4.6 volts using tight tolerance be acceptable?
a. Yellow
b. Red
c. Blue
d. Orange
e. None of the above

The printer in your department is getting a lot of paper jams and your supervisor asks you to find out why. Which of the following is the least likely to be the cause of the problem?
a. Paper is stored in an area where the humidity is too high
b. Paper is stored in an area where the humidity is too low
c. Failure of the primary grid
d. Worn separation roller
e. Cheap, poorly cut paper

If a DVD drive is using RPC-2 and that system reports that there are 0 region code changes remaining, you can reset the region code change count in the registry.
a. True
b. False

If your memory count at boot is incorrect, it could be because:
a. Your integrated network adapter is using some of your RAM
b. Your printer memory is insufficient so it’s using some of your RAM
c. Your Windows page file is using some of your RAM
d. Your integrated GPU is using some of your RAM
e. Your hard drive is using some RAM for cache memory

Which of the following is not a part of a laser printer?
a. Fuser
b. Spittoon
c. Transfer belt
d. Duplexer
e. HVPS

A client has decided he wants more RAM in his system. He currently has only 2 GB of RAM in his system and asks you to install an additional 2GB RAM that he bought from a store. The motherboard supports RAM up to DDR3-1600. The RAM that’s already installed is DDR3-1066 and the RAM that he has purchased for you to add to the system is DDR3-1366. What speed will the RAM run at?
a. 1066 MHz
b. 800 MHz
c. 1600 MHz
d. 1366 MHz
e. It won’t run at all

If you were configuring a USB printer and you successfully print off a printer self-test page, it confirms that:
a. The USB cable is connected properly
b. The printer driver is correct
c. The fuser assembly is functional
d. The computer’s USB port is functional
e. The printer is selected as the default printer for all applications

Which of the following can’t be done using a POST card?
a. Testing RAM
b. Testing PCI bus
c. Testing for common voltages
d. Testing for OS memory leaks
e. Testing the motherboard chipset

Many of today’s sound cards have colour-coded connectors. What is the orange 3.5mm connector for?
a. Front speakers
b. Microphone
c. Line in
d. Rear speakers
e. Subwoofer

You arrive at work and find that a system that you had shutdown at the end of the previous day is now powered up and running. Which of the following could you use to quickly determine exactly when that system was powered on?
a. Boot Configuration Data Editor
b. Device Manager
c. Event Viewer
d. Windows Memory Diagnostic Tool
e. Task Manager

If a Super Multi DVD drive isn’t reading Blu-ray discs, you can usually flash the drive’s firmware to make it compatible with the Blu-ray format.
a. True
b. False

Why should you avoid turning off an ink jet printer using the power switch on the power bar?
a. It doesn’t allow the printer to park and seal the print heads
b. It can cause the printer print heads to have a head crash
c. It doesn’t allow the printer to safely cool the fuser
d. It can cause the printer piezo crystal to rupture
e. It doesn’t allow the printer to bleed off excess power from the load resistors

In current PCs it’s unlikely that you’ll end up mixing tin and gold contacts on memory modules and sockets because practically all sockets and memory modules today use tin contact.
a. True
b. False

Which of the following is not software used for data recovery?
a. TestDisk
b. Recouva
c. MemTest86
d. PhotoRec
e. All of the above

During which step in the laser printing process is the paper given a charge?
a. Transferring
b. Writing
c. Charging
d. Fusing
e. None of the above

Many POST cards have a
a. MIDI connector
b. RJ-11 connector
c. SPDIF connector
d. MXM connector
e. None of the above

Programs request memory to run and when the programs are closed they return that memory back to the OS. When programs fail to return that memory it is known as a:
a. Memory underrun
b. Memory hoard
c. Memory incontinuity
d. Memory leak
e. Memory exclusion

POST codes displayed by POST cards are usually displayed in binary
a. True
b. False

Some printers allow you to print on both sides of a page while some others allow you to install a component that provides the capability of printing on both sides of a page. This component is called a:
a. Flipper
b. Duplexer
c. Inverter
d. Orienter
e. Page Register

Which of the following could you run to allow you to easily perform a clean boot?
a. msconfig
b. dxdiag
c. msinfo32
d. event viewer
e. device manager

What is stored in the CMOS that contains the resources assigned by plug and play during the last successful boot?

a. ECPD
b. ASPI
c. ESDI
d. ESCD
e. EHCI

What is DDR2-800 also known as?

a. PC2-400
b. PC2-1600
c. PC2-6400
d. PC2-8000
e. PC2-12800

After a logical hard drive failure, encrypted data is much more difficult to recover than unencrypted data.
a. True
b. False

When choosing paper for an ink jet printer, which of the following is true?
a. You should get paper that will hold a charge
b. You should get paper that’s highly absorbent
c. You should get paper that resists absorption
d. You should get paper that holds humidity well

SATA cables for optical drives have a maximum recommended length of 18 inches.
a. True
b. False

Which of the following is a symptom of a failure of the laser in a laser printer?
a. A completely blank page
b. A stretched image
c. A completely black page
d. An in correctly formatted page

You are troubleshooting a system that is freezing and crashing intermittently. Even if the memory count at boot completes without error, you may still have a memory problem.
a. True
b. False

The system configuration editor (msconfig) can be used in most Windows operating systems since Windows 98. In which version is it not natively found?
a. Windows ME
b. Windows XP
c. Windows 2000
d. Windows Vista
e. Windows 7

Which of the following is most currently used in DVD R drives?
a. ZCSV
b. ZCLT
c. ZCRV
d. ZCLV
e. ZCST

Which of the following is a health and safety concern for a technician working on a laser printer?

a. Shock hazard
b. Ozone inhalation
c. Burn hazard
d. Toner inhalation
e. All of the above

Microsoft Windows 7 includes a memory diagnostic utility.
a. true
b. false

What voltage is carried by a blue wire on a P1 connector?
a. +12 volts
b. –12 volts
c. +5 volts
d. –5 volts
e. +3.3 volts

While installing a software package on a system, a message appears informing you that you have an outdated version of DirectX installed and it will need to be upgraded before the installation of the software package can be completed. Which of the following will allow you to quickly determine which version of Direct X the system is running?

a. device manager
b. msconfig
c. bdcedit
d. dxdiag
e. msinfo32

If the wrong driver for a sound card has been used for a sound card on a client’s system, the device manager may not indicate that there’s a problem.
a. True
b. False

The charge to the primary corona or charge roller in a laser printer is supplied by the:
a. ITU
b. ASPI
c. HVPS
d. ACR
e. LVD

Which one of the following statements about Windows Safe Mode is true?
a. Sound card divers are usually loaded in safe mode
b. Wireless network adapters usually work better in safe mode
c. Most games should be run from safe mode
d. The registry editor is only accessible through safe mode
e. None of the above

Which of the following is a type of memory module?
a. SRAM
b. DDR-2
c. DIMM
d. DRAM
e. None of the above

Codecs are used by:
a. Data recovery software
b. The event viewer
c. Media player software
d. POST cards
e. Ink jet printers

Most current 24x DVD drives connect to the motherboard with SATA cables because PATA isn’t fast enough to reach their maximum data transfer rate.
a. True
b. False