This type of screwdriver is used on most desktop systems

This type of screw is used to secure optical drives and floppy drives.

This is what you are trying to prevent by using an anti-static strap

This type of screw is used for case retention and some hard drives and power supplies

This type of screwdriver is used to remove screws from most types of laptops

This is the first step in the troubleshooting procedure in which beep codes and error messages could assist you.

If you suspect that you'll have to make changes to a client's system, you should make one of these.

In this, the third step of the troubleshooting process, you may temporarily swap out hardware with test components you have available or attempt to use generic drivers in place of suspect ones.

After you've implemented your solution you should do this in the fifth step.

What is the sixth and final step of the troubleshooting process but should really be done all along?

These are a few things you should check if you encounter a dead system.

This type of virus can infect your system's firmware.

This type of virus masquerades as a useful or necessary program but can actually contain a destructive program.

This term is used to describe a socketed chip that has become unseated due to constant expansion/contraction due to thermal cycle.

If a system is unable to hold date/time or specific boot settings this part may be malfunctioning.

This term is used to describe the dimensions, location of screw holes and motherboard

This is the type of flashable bios chip that you've been exposed to in the lab over the last 2 semesters.

This is the name of the main 24 bit power connector on the motherboard

This is the name of the chip set that controls the slower components on the motherboard such as usb port and onboard NIC

When your system boots up some of the routines of the BIOS are copied into the memory. This is the term that is used to describe that process.

You make a full copy ever Monday and one of these every other day of the week. This type of back up gets larger and larger as the week goes on but requires the full backup disk and one of these in order to restore a system to its most recent state.

These are a few things you should require a user to implement in order to make their password more secure or more difficult to guess.

The term used to describe the active and unauthorized personal entry into a restricted area by following too close to a person that has authorized access.

If a client has received an email from what appears to be a trusted source that is asking for personal information that links that doesn't lead back to the expected company, this client is a victim of this.

This is the name given to practise of restricting a client's access to only what he or she needs to do their jobs.

If you're going to upgrade an internal wireless card in a modern laptop it would connect to one of these slots.

Some gaming laptops with upgradable GPUs can be found in this type of card

The display on a laptop that is about 3 years old is flickering and going dark. This issue could be the CCFL and/or this.

The number of pins in a module SODIMM DDR

Modern mechanical hard drives have one of these two forms of built-in thermal calibration

These are the two types of PCIe power connectors that a video card could require.

This is the term that is used to describe a malfunctioning subpixel that remains constantly red, green or blue

These are the two most common stanadard beep codes heard from systems with video card issues

This is the number of pins a SATA hard drive connector would have

This is how the display quality of aperture grille CRT is measured.

This is the number of pins a standard VGA connector has

PATA hard drives have drive select jumpers that allow you to choose from one of these three options.

If your LCD monitor is not receiving a signal it will display this message

This can be enabled in Windows to make text on an LCD appear clearer and allow the user to look at for a longer period of time

This type of cable is designed to carry digital video and digital audio

These are the two types of PATA cables that can be used with a PATA hard drive.

This is the term used to describe the circuitry built-in to CRT monitors to combat rainbow effects

These 3 video card connectors are designed to transfer digital video signals.

The standard refresh rate of a LCD monitor

This type of monitoring software can be used with hard drives

Over time the image of a CRT will begin to curve inwards at the edges while the corners remain stationary. What is this called?

What is the name of AMD's multiple video card GPU solution?

This is the name given to a malfunctioning pixel in an LCD monitor that is always on.

This provides a small charge to the paper as it enters the laser printer.

This should be used to clean up spilled toner.

These are the two methods that a dot matrix paper uses to advance the paper.

The doctor blade or control blade is used with this cylinder to reduce the amount of toner in printing.

This component of a laser printer provides the large charge to the primary corona or charge roller

This has probably failed if your prints are coming out as blank sheets

This is the reason that portions of the paper are attracted to the photo drum before it gets hit by the toner

This component of the laser printer delivers the charge to the photo sensitive drum

This is why it is often not cost-effective to replace a part in an ink jet printer.

These are four hazard that a technician might encounter when working with a laser printer

The primary grid is used in this phase of the laser printing process

This sticky gum found in inkjet printers is composed of what two compounds?

This is the result of clearing a paper jam by forcing the paper through the printer in the wrong direction.

These are two methods of ink delivery in an inkjet printer

This optional component allows a laser printer to print on both sides of a page

This is where the different colours of toner are mixed before they are fused to the paper.

This is the ink used in laser printers

This is the 4th step in the laser printer process

These are the 2 modes that dot matrix printers can print in

This is the reason that it's better that paper not absorb the ink immediately

This type of printer is capable of printing carbon copy forms

This type of printer uses liquid ink that is sprayed through nozzles.

The reasons ink jet printers should be turned off at the source and not by a power bar

This is where all the excess ink is collected in an ink jet printer.

If you are going to add more RAM to a system these are some things you should consider to match to the existing memory.

These are the ways that termination can be configured for parallel SCSI

This is the result of more than one sheet of paper being fed through the printer.

The 4 types of ink cartridges used in laser printers

The traditional BIOS has been around for a long time. Systems have started to transition to a new standard firmware interface. What is it called?

What are some ways of testing the health of your memory module?

This is the maximum speed of parallel ultra 4 wide SCSI

This was used in place of traditional SCSI ID in place of SAS devices.

If your memory count is a little lower at boot than the actual memory, this might be the cause.

This is the term for reprogramming a ROM chip

This is how bond weight of paper is measured.

A DDR3 can be found in standard voltages and low voltage versions. The voltages are?

This is the SCSI ID that should be assigned to a SCSI host adapter.

What should be checked first if a printer is not working?

This is the name of the built-in test that can almost always be run on a printer.

Reason why more than one page might be pulled into a printer at once.

This is the name of the roller that makes sure that only one piece of paper at a time is pulled into the printer.

This is the name given to a package of 500 sheets of paper.

This is the error code for missing or dislodged RAM

This is the type of memory module used in modern laptop computers

Rambus memory may require the use of a blank stick which is called this.

This may have failed if your printed characters fall off the page after emerging from the printer.

This component may have failed if your sheet comes out completely black from a laser printer.

This is what happens if an application for request memory doesn't return the memory when it closes.

This is how you configure termination for SAS devices

These are the reasons that solid state drives are better than traditional drives.

This is the collective name of all the tracks, on all sides on all platters of the same diameter.

Calculate the resulting parity data:

Drive 1: 01101101
Drive 2: 11010100

What are the two main reasons for using RAID?

This level of RAID provides no fault tolerance.

This is the size of the logical drive seen on the OS if you set up six 2 TB drives using RAID 5.

This is the multiplying effect when data is rewritten for garbage collection.

This is employed to ensure that data is written equally across the SSD.

This is the term given to using a heatsink that is only cooled by the air around it.

This is the maximum hard drive size allowed by older systems that were using only 28 bit addressing.

This is the type of RAID implementation that doesn't use a dedicated card or onboard RAID solution but uses the system resources to organize data to calculate parity.

This is the name given to a drive that's connected to a RAID controller and powered to be used immediately in case of a failed drive.

What is the minimum number of drives for RAID 4?

This is the name given to RAID level 1

This could be enabled in modern operating systems to make garbage collection more pro-active.

This is the smallest area that can be written to on an SSD.

These are the two common consumer level drives interface connections.

This is a method of addressing used by hard drives to give every sector a unique address.

This level of RAID is known as striping with dual parity.

If a desktop system does not have an OS installed, you can still go here to view the temperature of the CPU.

This type of cooling uses a pump and a reservoir.