Marcos Gómez
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Customer Experience Customer Experience (Oracle) Quiz on Oracle Customer Data Management Cloud Service 2018 Implementation Essentials Exam, created by Marcos Gómez on 29/03/2019.

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Marcos Gómez
Created by Marcos Gómez about 5 years ago
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Oracle Customer Data Management Cloud Service 2018 Implementation Essentials Exam

Question 1 of 65

1

Which two Enterprise Data Quality (EDQ) match identifiers can be selected while adding custom
attributes to configure a duplicate check for the customer? (Choose two.)

Select one or more of the following:

  • A. eid1, eid2, eid3

  • B. uid1, uid2, uid3

  • C. cid1, cid2, cid3

  • D. pid1, pid2, pid3

Explanation

Question 2 of 65

1

Your customer manages account data in three legacy systems. They asked you to develop
survivorship rules in Oracle Customer Data Management that will pick one correct master record
based on the following conditions:
1. Pick the master record that has the DUNS number populated.
2. If more than one record has the DUNS number, pick one based on the highest party ID.
Which option can be inserted at lines 2 and 5 to complete the IF-Condition survivorship rule to fulfill
the requirement?
1. Pick DUNS number
2. {IF………….
3. master.DUNsNumberC isn’t null}
4. masterPartyID is the maximum of masterPartyID where
5. {…… and master.DUNSNumberC isn’t null}

Select one of the following:

  • A. master= HZ_ACCOUNT_FactType.AccountPartyVO

  • B. master= HZ_ORGANIZATION_FactType.OrganizationPartyVO

  • C. master= HZ_ACCOUNT_Type.PartyVO

  • D. master= HZ_ORGANIZATION_FactType.AccountVO

Explanation

Question 3 of 65

1

Which two types are available when registering a source system in Oracle Customer Data
Management? (Choose two.)

Select one or more of the following:

  • A. Hub system

  • B. Customer system

  • C. Purchased system

  • D. Party system

  • E. Spoke system

Explanation

Question 4 of 65

1

Which statement is correct about the configuration performed on Enterprise pages in Oracle Sales
Cloud?

Select one of the following:

  • A. It is applied only to Desktop User Interface pages.

  • B. It is also reflected on Oracle Sales Cloud Mobile pages.

  • C. It is also reflected on Simplified User Interface pages.

  • D. It is also reflected on Oracle Sales Cloud Outlook pages.

Explanation

Question 5 of 65

1

You run Batch Duplicate Resolution by using a File Import job. You have successfully enabled the
Survivorship feature and threshold.
Which three processes should be run after the successful import job? (Choose three.)

Select one or more of the following:

  • A. Duplicate Identification Process

  • B. Synchronize Duplicate Resolution Request

  • C. Duplicate Resolution Request Process

  • D. Schedule Duplicate Resolution Request

  • E. Manage Duplicate Resolution Request

Explanation

Question 6 of 65

1

Which three Time Stamp formats can be used while importing Account? (Choose three.)

Select one or more of the following:

  • A. yyyy.MMMMM.dd hh:mmZ

  • B. yyyy.MMMMM.dd GGG hh:mmZ

  • C. yyyy.MM.dd G ‘at’ HH:mm:ss z

  • D. yyMMddHHmmssZ

  • E. EEE, d MMM yyyy HH:mm:ss Z

Explanation

Question 7 of 65

1

You are in the second phase of a project, and your customer asked you to modify the survivorship
rules that have been created before.
Which two statements are true about creating or editing survivorship rules? (Choose two.)

Select one or more of the following:

  • A. After creating or editing a survivorship rule, the Submit button must be selected for the changes to
    be saved.

  • B. Edits or changes made to survivorship rules in an active sandbox will NOT be saved.

  • C. Survivorship rules are stored in the rules dictionary database.

  • D. Survivorship rules CANNOT be modified after they have been submitted. You must create a new
    rule and inactivate the previous one.

  • E. Edits or changes made to survivorship rules in an active sandbox will be automatically published.

Explanation

Question 8 of 65

1

Which two attributes are mandatory when configuring Sales Cloud to Data Cloud integration?
(Choose two.)

Select one or more of the following:

  • A. URL

  • B. Security Policy

  • C. Username

  • D. Password

  • E. License expiration date

Explanation

Question 9 of 65

1

You are in the middle of a Customer Data Management implementation, and your customer wants
you to define a process to merge multiple organization records from multiple source systems.
Your customer has defined that your process must select the organization attributes that have the
oldest updated date.
Which seeded standard survivorship rule would you use to meet the requirement?

Select one of the following:

  • A. Oldest Updated Organization Attribute (History Wins)

  • B. Least Recently Updated Organization Attribute (History Wins)

  • C. Most Recently Updated Organization Attribute (Recent Wins)

  • D. Least Recently Updated Organization Attribute (Recent Wins)

  • E. Highest Source Confidence Level Wins for Organization

Explanation

Question 10 of 65

1

What is the order of priority when matching Attribute Identifiers?

Select one of the following:

  • A. EID>UID>Name>Other Attributes

  • B. Name>EID>UID>Other Attributes

  • C. Name>UID>EID>Other Attributes

  • D. UID>EID>Name>Other Attributes

Explanation

Question 11 of 65

1

Your customer has run into an issue while troubleshooting survivorship rules in their Oracle
Customer Data Management staging instance which they recently configured. Now they are
intending to move toward production, but discovered that the survivorship rules are not working
anymore. They checked the Manage survivorship rules and all appears to be in place, but they are
not functioning.
As an implementation advisor, which two will you suggest to resolve this issue? (Choose two.)

Select one or more of the following:

  • A. Check the merge resolution and run request dispatch job status.

  • B. Check whether the CDM_ENABLE_SURVIVORSHIP profile option is set.

  • C. Check whether survivorship rules are in the active state.

  • D. Check whether the ZCH_Enable_SURVIVORSHIP profile option is set.

  • E. Check whether the CDM_SURV_ENABLE profile option is set.

Explanation

Question 12 of 65

1

Which task can be set up to enable the Enterprise Data Quality (EDQ) server configuration?

Select one of the following:

  • A. Manage Server Configuration

  • B. Manage Sales Cloud to Data Cloud Integration

  • C. Manage Enterprise Data Quality Matching Configurations

  • D. Manage Enterprise Data Quality Server Configuration

Explanation

Question 13 of 65

1

A reputable banking industry customer is implementing Oracle Customer Data Management to
centralize and achieve 360-degree account information from multiple sources. They have the
following unique requirements:
The system should be able to carry out duplicate identifications and duplicate merge process
automatically.
The system should provide the ability for a central administrator to review and approve merge
records before carrying out duplicate merge process.
How can these be configured in Oracle Customer Data Management?

Select one of the following:

  • A. Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.

  • B. Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.

  • C. Define Groovy rules and trigger workflows with approval hierarchy before automerge.

  • D. Oracle Customer Data Management does not support such approvals before merge and cannot be
    configured.

Explanation

Question 14 of 65

1

Which task is used to configure Oracle Enterprise Data Quality (EDQ) when using it with Oracle
Customer Data Management?

Select one of the following:

  • A. Manage Data Quality Configurations

  • B. Manage Customer Data and Data Quality Configurations

  • C. Manage Server Configurations

  • D. Manage Enterprise Data Quality Configurations

Explanation

Question 15 of 65

1

One of your customers in the service industry is exploring Oracle Customer Data Management to
fulfill these requirements:
Centralize and standardize customer information from multiple sources.
Manage service requests witch corrected resolutions processes.
Capture service requests, service-level agreements, and incident management processes.
Check the validity of contact or account addresses.
Which two options fulfill the requirement? (Choose two.)

Select one or more of the following:

  • A. Oracle Customer Data Management, Data Quality, Oracle Data as a Service, and Oracle Address
    Verification Cloud Service

  • B. Oracle Customer Data Management, Oracle Data as a Service, and Oracle Address Verification
    Cloud Service

  • C. Oracle Customer Data Management, Oracle Engagement Cloud, and Oracle Address Verification
    Cloud Service

  • D. Oracle Customer Data Management, Oracle Service Cloud, and Oracle Address Verification Cloud
    Service

  • E. Oracle Customer Data Management, Data Quality, and Oracle Address Verification Cloud Service

Explanation

Question 16 of 65

1

Which three character-encoding formats can be used in the file for an account or contact import job?
(Choose three.)

Select one or more of the following:

  • A. UTF-4

  • B. UTF-8

  • C. Big5

  • D. Big4

  • E. UTF-16

Explanation

Question 17 of 65

1

How is access granted to personality identifiable information (PII) attributes in Oracle Sales Cloud?

Select one of the following:

  • A. Create a custom role with four data security policies and assign PII privileges.

  • B. Access is default with the standard role SALES_MANAGER, which has PII privileges.

  • C. Create a custom role with two data security policies and assign PII privileges.

  • D. Create a custom role with three data security policies and assign PII privileges.

Explanation

Question 18 of 65

1

While running a File Import job for a Contact Import, you get the “Address is required” error.
Which profile option should be set to No to avoid this error?

Select one of the following:

  • A. ZCA_ACCOUNT_ADDRESS_MANDATORY_ENABLED

  • B. ZCA_ACCOUNT_ADDRESS_MANDATORY

  • C. ZCA_ACCOUNT_ADDRESS_REQUIRED

  • D. ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED

Explanation

Question 19 of 65

1

A client is implementing Oracle Sales Cloud along with Oracle Customer Data Management (CDM).
The data migration scope has around 10 million records in Contacts and Accounts, and a large
percentage of duplicates is expected during initial data load. The client is asking for your
recommendation to improve the performance of the duplication data identification and resolution
process.
Which two would you recommend to the client? (Choose two.)

Select one or more of the following:

  • A. Set ORA_ZCH_MERGE_SCOPE_LOOKUP to “CRM” instead of “ALL”.

  • B. Set ORA_ZCH_MERGE_MAX_REQUEST_LIMIT to less than “10” during initial data load.

  • C. Set ORA_ZCH_SETMASTER_LOOKUP to “Rule” during initial data load.

  • D. Decompose the data sets into smaller chunks by the selection criteria while submitting a duplicate
    identification batch.

Explanation

Question 20 of 65

1

Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and has
built party usage filter rules. However, the rules are not working and cannot be seen in the user
interface.
As an implementation advisor, what would you do to resolve this?

Select one of the following:

  • A. Compile filter rule before use.

  • B. Activate filter rule before use.

  • C. Configure user interface pages by using Application Composer.

  • D. Run the Enable Party rules job.

Explanation

Question 21 of 65

1

Which two pairs of record IDs are part of the Duplicate Identification match process output? (Choose
two.)

Select one of the following:

  • A. 4 and 5

  • B. 1 and 2

  • C. 3 and 4

  • D. 3 and 5

  • E. 2 and 3

Explanation

Question 22 of 65

1

What combinations of keys must be used in a CSV file to delete account and contact records during a
file-based import?

Select one of the following:

  • A. OrigEntityNumber and OrigEntityCode with ActionCode column set to DELETE

  • B. PartyOrigSystem and PartyOrigSystemReference:
    with ActionCode column set to DELETE

  • C. PartyId and PersonId with ActionCode column set to DELETE

  • D. PartyOrigSystem with ActionCode column set to DELETE

Explanation

Question 23 of 65

1

What are two different modes of running real-time address cleansing? (Choose two.)

Select one or more of the following:

  • A. Search

  • B. Verify

  • C. Cleanse

  • D. Merge

  • E. Link

Explanation

Question 24 of 65

1

Which table contains the Employee Resource Definition?

Select one of the following:

  • A. Resource Organization Membership

  • B. Worker Profile

  • C. Resource Profile

  • D. Resource Team Membership

Explanation

Question 25 of 65

1

What are two key business benefits of using Oracle Address Verification Cloud Service? (Choose
two.)

Select one or more of the following:

  • A. standardizes address elements and enhances addresses with missing elements

  • B. verifies addresses and cleanses a defined master geography area

  • C. perform enterprise data cleanup on high volume of address records

  • D. helps to choose address style formats for more than 200 countries

  • E. helps to choose postal code formats to correct addresses

Explanation

Question 26 of 65

1

You have been asked by the customer who is implementing Oracle Sales Cloud and Oracle Customer
Data Management to check the features for managing address information:
Sales team members should use a list of values while entering states to standardize address
information for territories alignment.
Sales team members should be able to select states or other address elements from lists to ensure
accuracy during entry, and the application should be capable of filling in missing values.
Sales team members may sometimes enter only postal code. The application should be capable of
retrieving the corresponding city and state values automatically.
Which statement is true about managing address information?

Select one of the following:

  • A. It can be configured but needs Oracle Data as a Service to standardize addresses.

  • B. The requirements are available by default and do not need any additional configuration.

  • C. Geography validation needs to be set up by using the Manage Geographies task.

  • D. A separate license is needed for Oracle Address Verification Cloud service.

Explanation

Question 27 of 65

1

What role is needed to review, assign, or reject duplicate identification batches in Oracle Customer
Data Management?

Select one of the following:

  • A. Customer Data Specialist

  • B. Customer Data Steward

  • C. Master Data Analyzer

  • D. Customer Administrator

Explanation

Question 28 of 65

1

Which statement is correct about Enterprise Data Quality cleansing configurations?

Select one of the following:

  • A. Multiple cleansing configurations can be active at a time.

  • B. One read-only cleansing configuration is delivered out of the box.

  • C. User-defined cleansing configurations are not supported.

  • D. The “ZCA_ADDRESS_CLEANSING” profile must be set to “Yes” to enable address cleansing.

Explanation

Question 29 of 65

1

While implementing Oracle Customer Data Management, your customer noticed that their
production instance has 1000 plus incorrect addresses as part of the address load. The customer is
planning to update these invalid addresses in Oracle Customer Data Management.
As an implementation advisor, what would you suggest to help the customer avoid such issues in
future?

Select one of the following:

  • A. Use Oracle Enterprise Data Quality (EDQ), which will auto-correct invalid addresses.

  • B. Provide the corrected addresses in the CSV format for reload.

  • C. Manually correct all incorrect addresses in the instance.

  • D. Subscribe to Oracle Address Verification Cloud Service.

Explanation

Question 30 of 65

1

You use Application Composer to configure a new custom field, which contains a list of static values
populated from a FND lookup type.
What type do you have to choose for the new custom field?

Select one of the following:

  • A. Long Text Field

  • B. Dynamic Choice List Field

  • C. Fixed Choice List Field

  • D. Record Type Field

Explanation

Question 31 of 65

1

Which task is used to define the custom Origin system for a Contact Object Import job?

Select one of the following:

  • A. Manage Contact Source System

  • B. Manage Contact Origin System

  • C. Manage Trading Community Source System

  • D. Manage Trading Community Origin System

Explanation

Question 32 of 65

1

Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management. The
customer has enabled geography validation and is planning to carry out auto-assignment of key
accounts to their matching territories.
Which two profile options need to be enabled for running batch assignment process for sales
accounts? (Choose two.)

Select one or more of the following:

  • A. ZCA_ACCOUNT_AUTO_ASSIGN_CREATE

  • B. ZCA_SA_AUTO_ASSIGN_ON_CREATE

  • C. ZCA_SA_AUTO_ASSIGN_ON_UPDATE

  • D. CDM_SA_AUTO_ASSIGN_ON_CREATE

  • E. ZCA_ACCOUNT_AUTO_ASSIGN_UPDATE

Explanation

Question 33 of 65

1

You need to automatically merge confirmed duplicate accounts without any further user
intervention. These accounts are identified by invoking the DuplicateResolutionRequestService Web
service. You invoke the Web service as the Admin user.
Which two need to be set up to achieve the requirement? (Choose two.)

Select one or more of the following:

  • A. Set the ZCH_USER_MERGE_REQUESTS profile option to “Allow Processing without Approval” at
    the site level.

  • B. Set the ZCA_MERGE_REQUEST profile option to “Yes” at the site level.

  • C. Set the ZCA_MERGE_REQUEST profile option to “Allow Processing without Approval” at the user
    level for the Admin user.

  • D. Set the ZCH_USER_MERGE_REQUESTS profile option to “Yes” at the user level for the Admin user.

Explanation

Question 34 of 65

1

In Oracle Sales cloud, a Sales Cloud object can have a maximum of how many fields?

Select one of the following:

  • A. 725

  • B. 675

  • C. 325

  • D. 625

Explanation

Question 35 of 65

1

Which two attributes are used by an Oracle Customer Data Management application to create
references between source IDs and Oracle Sales Cloud database IDs? (Choose two.)

Select one or more of the following:

  • A. Source system reference

  • B. System Identifier

  • C. Source system code

  • D. Cross reference code

Explanation

Question 36 of 65

1

In Oracle Customer Data Management, which role comes with complete access privileges to personally identifiable information?

Select one of the following:

  • A. Security Manager

  • B. Sales Representative

  • C. Sales Manager

  • D. Sales Administrator

Explanation

Question 37 of 65

1

You have been asked by a customer implementing Oracle Sales Cloud and Data Quality to explore a system process on duplicate account identification.
The business process states that they require possible duplicate identification at the time of account
creation.
The expectation is that the application notifies potential duplicates while creating the account.
As an implementation advisor, which two options do you suggest to fulfill the requirements? (Choose
two.)

Select one or more of the following:

  • A. The duplicate identification notification feature can be enabled by using the
    OSC_ACC_EXACT_NAME_MATCH profile.

  • B. The duplicate identification notification feature can be enabled by using the
    OSC_ACC_DUP_NOTIFICATION profile.

  • C. The duplicate identification notification feature needs Oracle Customer Data Management.

  • D. The duplicate identification notification feature can be enabled by using the
    ZCM_ACC_DUP_NOTIFICATION profile

  • E. The duplicate identification notification feature can be enabled by using the
    ZCM_ACC_EXACT_NAME_MATCH profile.

Explanation

Question 38 of 65

1

Which import mapping objects must be selected when importing an account and contact CSV file
generated by Oracle Social Data and Insight Cloud service into Oracle Customer Data Management
and Oracle Sales Cloud?

Select one of the following:

  • A. Customer Import and Person Import

  • B. Account Import and Contact Import

  • C. Social Cloud Account Import and Social Cloud Contact Import

  • D. Data Cloud Account Import and Data Cloud Contact Import

Explanation

Question 39 of 65

1

Which statement is true about Resource Organization?

Select one of the following:

  • A. An organization can have only two managers.

  • B. An organization can have only one manager.

  • C. An organization can have more than one parent organization.

  • D. There can be more than one root organization.

Explanation

Question 40 of 65

1

Which two statements are true about merging requests for accounts and contacts in Oracle Customer
Data Management? (Choose two.)

Select one or more of the following:

  • A. Merge requests are always passed on for approval to the assigned Data Steward Manager.

  • B. “Match Threshold” determines if a record is included in a duplicate set.

  • C. The “Merge Request Enabled” profile option must be set to Yes.

  • D. “Merge Threshold’ determines if a record is included in a duplicate set.

Explanation

Question 41 of 65

1

Which sequence of tasks are involved in running automerge in Oracle Customer Data Management?

Select one of the following:

  • A. Create duplicate identification batch, create merge request with automatic processing, and run
    the Run Request Dispatch job.

  • B. Run the Run Request Dispatch job, create duplicate identification batch, and create merge request
    with automatic processing.

  • C. Create merge request with automatic processing, run the Run Request Dispatch job, and create
    duplicate identification batch

  • D. Create merge request with automatic processing, run the Run Request Dispatch job, create
    duplicate identification batch, and run the Run Request Dispatch job.

Explanation

Question 42 of 65

1

Which three statements are correct about Enterprise Data Quality? (Choose three.)

Select one or more of the following:

  • A. It helps in managing quality attributes for secure access to Oracle Sales Cloud.

  • B. It helps to catch duplicate data entries of account and contact records.

  • C. It helps in real-time and batch address verification.

  • D. It helps in account and contact fuzzy searching and matching during data import.

  • E. It helps in resolving and merging duplicate account and contact records.

Explanation

Question 43 of 65

1

Your client is a major office supply manufacturer and Bigmart is one of its major retail organizations
as shown in the following organizational structure:
The client assigned different sales representatives to sell office supplies directly to individual stores
based on geographic territories (east, west, central). They want visibility into purchasing activities
(orders, revenue, accounts receivable, aging, and so on) per individual store because they want to
use the profitability figures of the different geographic regions.
Occasionally, Bigmart’s bills are paid by their parent company, Bigmart Conglomerate. Therefore, for
some orders, you must invoice Bigmart Conglomerate directly. The following two approaches are
being considered to fulfill the use case by the client.
Approach A:
1. Set up Bigmart Conglomerate as Party.
2. Set up Bigmart HQ and Stores as party sites.
3. Set up one account to represent Bigmart.
4. Link party sites to Party and account as appropriate.
Approach B:
1. Set up Bigmart Conglomerate, Bigmart HQ, and each store as individual parties.
2. Set up one account each for Bigmart Conglomerate and individual stores.
3. Create account relationships between Bigmart Conglomerate and the account representing each
store.
What will best fit the client’s use case?

Select one of the following:

  • A. neither approach A nor B

  • B. approach B

  • C. approach A

  • D. approach A and B

Explanation

Question 44 of 65

1

When a patch is installed, which two occur to an existing application’s customizations? (Choose two.)

Select one or more of the following:

  • A. It does not update the base artifacts.

  • B. It updates the base artifacts.

  • C. It updates the customization stored in the XML file for each layer.

  • D. It does not update the customization stored in the XML file for each layer.

Explanation

Question 45 of 65

1

Which profile option is used to activate survivorship rules in Oracle Customer Data Management?

Select one of the following:

  • A. ZCH_ACTIVATE_SURVIVORSHIP

  • B. ZCH_ENABLE_SURVIVORSHIP

  • C. CDM_ENABLE_SURVIVORSHIP

  • D. CDM_ACTIVATE_SURVIVORSHIP

Explanation

Question 46 of 65

1

Which two statements are true about Oracle Customer Data Management? (Choose two.)

Select one or more of the following:

  • A. It helps to standardize addresses and resolve duplicate account and contact records.

  • B. It helps to consolidate and cleanse both account and contact records from a single source.

  • C. It helps to consolidate and cleanse both account and contact records from a multiple source.

  • D. It helps to standardize, consolidate, and cleanse only contact records from multiple sources.

  • E. It helps to standardize, consolidate, and cleanse only account records from multiple sources.

Explanation

Question 47 of 65

1

What is the name of the provisioned object that is used to define the address cleansing process for
Account?

Select one of the following:

  • A. Organization

  • B. Account

  • C. Customer

  • D. Party

Explanation

Question 48 of 65

1

A life science industry customer is implementing Oracle Customer Data Management and they are
planning to integrate it with multiple source systems. They are concerned about the Web service
security mechanisms that have been enabled by using Application Composer and have asked for your advice.
Which three are standard Web service security mechanisms available? (Choose three.)

Select one or more of the following:

  • A. Security Assertion Markup Language (SAML)

  • B. HTTPS Protection

  • C. Secure Socket Layers (SSLs)

  • D. XML Protection

  • E. Message Protection

Explanation

Question 49 of 65

1

You have configured Product Catalog and created many Product Groups. However, you are unable to
search products under revenue line.
What should be done to enable this?

Select one of the following:

  • A. Product Group Hierarchy must be restructured.

  • B. Service Product Group Usage must be defined.

  • C. Base Product Group Usage must be defined.

  • D. Opportunity Management Alternate Catalog must be defined.

Explanation

Question 50 of 65

1

Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and is
planning to manage account and contact information with greater accuracy. You are called on as a
data specialist to advise about the import of contacts related to the customer’s account.
Which two need to be provided to load related account contact records? (Choose two.)

Select one or more of the following:

  • A. PartyOrigSystem

  • B. PartyOrigSystemReference:

  • C. ContactOrigSystem

  • D. ContactOrigSystemReference:

  • E. ContactPartyOrigSystem

Explanation

Question 51 of 65

1

Which two tasks are relevant to the Address Cleansing and Verification setup? (Choose two.)

Select one or more of the following:

  • A. Manage Server Configurations

  • B. Manage Enterprise Data Quality Matching and Cleansing Configurations

  • C. Manage File Import

  • D. Manage Social Data and Insight Cloud Attribute Mapping and Enrichment Preferences

  • E. Manage Item Keyword Search Attribute

Explanation

Question 52 of 65

1

Which two statements are correct about Oracle Data Cloud when integrating it with Oracle Customer
Data Management? (Choose two.)

Select one or more of the following:

  • A. It allows you to add customer insight and intelligence across all customer experience functions.

  • B. It helps marketers and sales people to perform account-based marketing to target accounts and
    prospects.

  • C. It helps to connect and merge disparate data sources from multiple sources into a single view.

  • D. It helps to connect marketers and sales people for account-based marketing specifically to mobile channels.

Explanation

Question 53 of 65

1

You are asked to create a custom field by using Application Composer in Oracle Sales Cloud. The field
should contain a list of values that are populated from the actual data of another object.
What type of field can support this?

Select one of the following:

  • A. Record lists

  • B. Dynamic choice lists

  • C. Fixed choice lists

  • D. Formula fields

Explanation

Question 54 of 65

1

Which two steps would you perform to define data in an enriched account or contact? (Choose two.)

Select one or more of the following:

  • A. Select “Auto fill Blank Fields in Record” to update all blank Sales Cloud fields with data from Social
    and Insight Cloud service.

  • B. Select “Customize Settings by Field” to define what data should be updated for each field in the
    enriched account or contact.

  • C. Select a hybrid of both approaches. It is the choice of the user who is enriching the data using
    Social Data and Insight Cloud Service.

  • D. You do not have any option to configure this. It is available out of the box.

  • E. Select a hybrid of both approaches. It is the recommended approach for simplicity.

Explanation

Question 55 of 65

1

What can be used to configure Data Import tasks?

Select one of the following:

  • A. Grouped File-Based Data Import

  • B. Managed File-Based Data Import

  • C. Define File-Based Data Import

  • D. File-Based Data Import

Explanation

Question 56 of 65

1

Which three account roles are created during Oracle Address Verification Cloud Service provisioning?
(Choose three.)

Select one or more of the following:

  • A. Address Service Client

  • B. Address Service Administrator

  • C. Data Service User

  • D. Data Service Client APPID

  • E. Data Service Administrator

  • F. Address Service User

Explanation

Question 57 of 65

1

Which two standard roles are available with Oracle Customer Data Management? (Choose two.)

Select one or more of the following:

  • A. Customer Data Steward

  • B. Data Steward Manager

  • C. Customer Data Analyst

  • D. Customer Data Manager

Explanation

Question 58 of 65

1

Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and is
planning to import address child records by using the Account-Simplified View hierarchical object.
Which profile option needs to be set to “Yes” at the site level to make the Address child object
mandatory?

Select one of the following:

  • A. CDM_IMPORT_ACCOUNT_ADDRESS_MANDATORY

  • B. ZCA_IMPORT_ACCOUNT_ADDRESS_MANDATORY

  • C. ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED

  • D. CRM_ACCOUNT_ADDRESS_REQUIRED_ENABLED

Explanation

Question 59 of 65

1

Your client is implementing Oracle Customer Data Management to centralize their account data from
several source systems and needs to fulfill a unique requirement:
Accounts belonging to states such as California and Illinois must be excluded from the merge process.
How can this be carried out in Oracle Customer Data Management?

Select one of the following:

  • A. Define agreement rules with state as California and Illinois.

  • B. Define two survivorship rules with two separate exclude criteria, and for each state.

  • C. Select the “exclude” option on the Customer Merge page.

  • D. Define one survivorship rule with the exclude criterion with state as California and Illinois.

Explanation

Question 60 of 65

1

Which agreement rule prevents a contact record owned by an internal user from merging with a
contact record owned by a partner user?

Select one of the following:

  • A. CUST_CONTACT_INTERNAL_PARTNER_OWN_VETO

  • B. PARTNER_CONTACT_VETO

  • C. CUST_CONTACT_DIFF_RESOURCE_ORG_VETO

  • D. CUST_CONTACT_INTERNAL_PARTNER_ORG_VETO

Explanation

Question 61 of 65

1

During the implementation of Oracle Sales Cloud, the lookup type customization level is set to
Extensible.
Which two actions can be carried out on the lookup type? (Choose two.)

Select one or more of the following:

  • A. Update the start date of a non-predefined code.

  • B. Delete a lookup type.

  • C. Update target module for a lookup type.

  • D. Insert new code to a lookup type.

  • E. Delete predefined codes in a lookup type.

Explanation

Question 62 of 65

1

You went to create an appointment with a default time zone of IST(GMT+5:30). How can this be
achieved?

Select one of the following:

  • A. using Set Preferences >Calendar and Appointment Preferences

  • B. using Set Preferences > Regional Preferences

  • C. using the Manage Activity Profile Options task

  • D. can only be done manually

Explanation

Question 63 of 65

1

Which two key criteria are used to select records when performing automerge in Oracle Customer
Data Management? (Choose two.)

Select one or more of the following:

  • A. Data merge profile option

  • B. Data duplication profile option

  • C. Merge threshold profile option

  • D. Merge link profile option

  • E. Match threshold configuration

Explanation

Question 64 of 65

1

What dictionary name is used for the Sales Cloud functional area to configure agreement rules in
Oracle Customer Data Management?

Select one of the following:

  • A. CDH_PARTIES

  • B. HZ_PARTIES

  • C. DOOPartyMerge

  • D. CX_PARTY_AGG

Explanation

Question 65 of 65

1

Which Administrator profile option should be configured for real-time account or contact
enrichment?

Select one of the following:

  • A. DAAS_PRODUCTION_MODE at the site level “Yes”

  • B. DAAS_PRODUCTION_MODE at the site level “No”

  • C. DAAS_PRODUCTION_MODE at the user level “No”

  • D. DAAS_PRODUCTION_MODE at the user level “Yes”

Explanation