OB Final

Question 1 of 64

1

Why is there value in systematically studying Organizational Behavior?

Select one of the following:

Our intuition and personal observations are not helpful in understanding human behavior
Human behavior is inherently unpredictable
Human behavior is easily observable in its natural environment
We can identify fundamental consistencies underlying the behavior of all individuals

Explanation

Question 2 of 64

1

Which of the following challenges make understanding organizational behavior increasingly important for managers?

Select one of the following:

tough economic conditions
increasing diversity in the workforce
need to stimulate innovation
all of the above
only b and c

Explanation

Question 3 of 64

1

Which of these scientific disciplines has contributed to the science of OB ?

Select one of the following:

Psychology
Social Psychology
Anthropology
Sociology
All of the above
Only a,b, and c

Explanation

Question 4 of 64

1

The degree to which an organization meets the needs of its clientele or customers is the definition of ______________ .

Select one of the following:

efficiency
effectiveness
organizational survival
organizational culture

Explanation

Question 5 of 64

1

Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In contrast, women who visited the same villages, received an antagonistic response from them. However, Mayer stated that his findings only applied to villages, and not to bigger cities. In this study, village or city is considered a ________ variable.

Select one of the following:

non-reactive
contingency
global
independent
general
dependent

Explanation

Question 6 of 64

1

Which of the following is an example of a process at an individual level?

Select one of the following:

withdrawal behavior
power and politics
group cohesion
decision making
values

Explanation

Question 7 of 64

1

Which of the following is an example of a process at the organizational level?

Select one of the following:

emotions and moods
change of practices
attitudes and stress
team responsibilities
withdrawal behavior

Explanation

Question 8 of 64

1

________ is an example of an outcome at the organizational level.

Select one of the following:

Diversity
Personality
Mood
Culture
Productivity

Explanation

Question 9 of 64

1

Which of the following statements is an example of the behavioral component of an attitude?

Select one of the following:

I have decided to apply for the position of a campaigner in the climate department.
I am thrilled to know that the human resource department is looking for a climate campaigner
The position of a climate campaigner is challenging and interesting.
The position of a climate campaigner will allow me to explore my skills as a campaigner.
I think the position of a climate campaigner involves extensive travel.

Explanation

Question 10 of 64

1

Which of the following is true of the attitude—behavior relationships?

Select one of the following:

Attitudes that our memories can easily access are more likely to predict our behavior.
General attitudes tend to predict particular or specific behaviors.
Attitudes are less likely to be remembered if frequently expressed or talked about.
The relationship between an attitude and a behavior is weaker if an attitude involves a direct relation to personal experience.
Conflicts between attitudes and behavior occur when there are no social pressures.

Explanation

Question 11 of 64

1

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?

Select one of the following:

low job involvement
low job satisfaction
high psychological empowerment
high positivity offset
low emotional contagion

Explanation

Question 12 of 64

1

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is called ________.

Select one of the following:

psychological empowerment
organizational dissent
organizational commitment
employee engagement

Explanation

Question 13 of 64

1

Job satisfaction is…

Select one of the following:

Employees’ beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy.
The degree to which employees believe the organization values their contribution and cares about their well-being.
Individuals’ involvement with, satisfaction with, and enthusiasm for, the work they do.
The degree to which people identify psychologically with their job and consider their performance level important to self-worth.
A positive feeling about a job, resulting from an evaluation of its characteristics.

Explanation

Question 14 of 64

1

Which of the following is true about the correlation between salary and job satisfaction?

Select one of the following:

Pay is not related to job satisfaction for employees in underdeveloped countries.
Salary and perks do not have a role in overall happiness of employees from poor countries.
Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.
Financial perks and benefits always create job satisfaction irrespective of standards of living.
High salary level always creates organizational commitment.

Explanation

Question 15 of 64

1

Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

Select one of the following:

promotions and growth opportunities influence job satisfaction
employees should be regularly monitored and provided feedback
job conditions have a direct influence on job satisfaction
personality plays a role in job satisfaction
pay always has a direct correlation with job satisfaction

Explanation

Question 16 of 64

1

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is called ________.

Select one of the following:

exit
voice
loyalty
neglect
ratification

Explanation

Question 17 of 64

1

Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work, although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?

Select one of the following:

a response
a reaction
an attitude
a mood

Explanation

Question 18 of 64

1

Which of the following is true about emotions?

Select one of the following:

They are experienced over several days or months
They are never caused by specific events.
They are less intense than moods.
They are critical to rational thinking.
They are less fleeting than moods.

Explanation

Question 19 of 64

1

Ben Ervin often experiences emotions in a much stronger manner than most of his other colleagues. Events that do not provoke any significant emotional response from another person, send him into fits of happiness, anger, or depression. In view of such a situation, Ervin is displaying a high level of ________.

Select one of the following:

intelligence quotient
emotional intelligence
positivity offset
illusory correlation effect
affect intensity

Explanation

Question 20 of 64

1

Which of the following statements is true regarding emotional intelligence (EI)?

Select one of the following:

It refers to a score derived from standardized tests to measure intelligence.
It refers to an aptitude for intellectual activities that cannot be acquired with personal effort
It comprises a person's ability to detect other's and one's own feelings.
It is based on rationality instead of intuitive appeal to make judgments.
It refers to a person's ability to suppress his or her true emotions and express organizationally accurate emotions.

Explanation

Question 21 of 64

1

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?

Select one of the following:

watching TV with his friends
playing a video game at home
attending a meeting
going to a party with his friends
attending a training session

Explanation

Question 22 of 64

1

Which of the following is an example of deep acting?

Select one of the following:

Sasha ignores a colleague's question because she knows he has a personal grudge against her.
Andy conceals her emotions and politely talks to a customer even though he is annoying her.
Liza smiles at her manager even though last week she was passed off for a promotion
Dave tries to get along with a co-worker because they will soon be working together on a project
Javier is tired of working long hours and calls in sick on Monday to skip work.

Explanation

Question 23 of 64

1

Amber and Emma were recently hired by a marketing agency. Though there is a lot of work that has been allotted to both of them, Amber is always in a good mood. Emma, on the other hand, appears to be depressed with her job. In such a situation, as compared to Emma, Amber is more likely to ________.

Select one of the following:

take an extended time at processing information
have poor problem-solving skills
make poorer decisions
find better solutions to problems
weigh all possible options rather than the most likely ones

Explanation

Question 24 of 64

1

Emotional contagion is ...

Select one of the following:

a process by which people in good moods are more likely to use rules of thumb, and make decisions quickly
a process by which people in positive moods may relax, and become less creative
a process by which people's emotions are caused by the emotions of others
a process by which emotions affect people's goal setting

Explanation

Question 25 of 64

1

Which of these motivational concepts relates most strongly to Conscientiousness?

Select one of the following:

Autonomy
Competitive demands
Communion striving
Status striving
Accomplishment striving

Explanation

Question 26 of 64

1

Which of the Big Five personality traits predicts performance in most jobs?

Select one of the following:

Core Self Evaluations
Extraversion
Agreeableness
Self-monitoring
Openness
Conscientiousness

Explanation

Question 27 of 64

1

Consider two sales reps, twins Mike and Sam, who have very similar personalities, and work for the same company. Mike’s boss is extremely competitive, and in making decisions has to have the last word. Sam’s boss is relaxed, and likes to involve all of his subordinates in the decision making process. Which process explains why Mike and Sam express their personality traits differently in interacting with their respective managers?

Select one of the following:

similarity attraction
complementary fit
trait activation
tendecy towards self-monitoring

Explanation

Question 28 of 64

1

________ refers to bottom-line conclusions individuals have about their capabilities, competence, and worth as a person.

Select one of the following:

Self-monitoring
Narcissism
Core self-evaluation
Machiavellianism
Authoritarianism

Explanation

Question 29 of 64

1

With reference to the Hofstede's framework, a class or caste system that discourages upward mobility is more likely to exist in a nation that scores ________.

Select one of the following:

high on individualism
low on masculinity
high on power distance
low on uncertainty avoidance
high on long-term orientation

Explanation

Question 30 of 64

1

Which of the following is true of values?

Select one of the following:

They are void of a judgmental element.
They are invariably fluid and flexible in nature.
They differ by content and intensity.
They never change irrespective of external factors.
They are always established in a person's later years.

Explanation

Question 31 of 64

1

Which of the following is the most popular method for assessing personality?

Select one of the following:

unstructured interviews
self-ratings on questionnaires
assessment centers
references
structured observations

Explanation

Question 32 of 64

1

Personality is...

Select one of the following:

genetically determined ("nature")
determined by the environment ("nurture")
determined by both nature and nurture, mainly nature
determined by both nature and nurture, mainly nurture

Explanation

Question 33 of 64

1

Which of these characteristics of jobs (according to the Job Characteristics model) are positively associated with employee satisfaction and job performance?

Select one or more of the following:

feedback
autonomy
task significance
task identity
positive feedback
constructive feedback
skill variety
growth need strength

Explanation

Question 34 of 64

1

The concept of ________ related to self-determination theory considers the extent to which peoples' motives for pursuing goals are aligned with their interests and core values.

Select one of the following:

self-serving bias
self-fulfilling prophecy
self-concordance
self-actualization

Explanation

Question 35 of 64

1

The investment of an employee's physical, cognitive, and emotional energies into job performance is called ________.

Select one of the following:

vicarious modeling
self-determination
job engagement
management by objectives
job analysis

Explanation

Question 36 of 64

1

Karen graduated from college four years ago and has been working at Betaphy Inc. ever since. She has consistently received good performance evaluations for the quality of her work. She recently found out that her company hired a fresh college graduate with no experience at a salary higher than hers. Which of the following theories will Karen most likely use to evaluate this situation?

Select one of the following:

reinforcement
goal setting
equity/ organizational justice
expectancy
operant conditioning

Explanation

Question 37 of 64

1

Logan is an employee who processes health insurance forms. Initially he was criticized by his supervisor for sloppy work, but thereafter he improved considerably. Now he consistently processes his forms without errors and even does more than his fair share of work. However, Logan's supervisor has not responded to the extra effort he has put in, giving him no praise or monetary benefits. This leads Logan to believe that his supervisor is biased against him. According to the expectancy theory, in this situation, there is a problem in the ________ relationship.

Select one of the following:

rewards-personal goals
performance-awareness
performance-reward
performance-objectives
performance-achievement

Explanation

Question 38 of 64

1

Which of the following statements is true regarding goal-setting theory?

Select one of the following:

Goal commitment is more likely when individuals have an external locus of control.
Externally generated feedback is more powerful than self-generated feedback.
Generalized goals produce a higher level of output as compared to specific goals.
People do better when they get feedback on their progress toward their goals.

Explanation

Question 39 of 64

1

Employees who use the flextime option have to ________.

Select one of the following:

work from the office for three days of the week
work from home on a relatively permanent basis
work from the office based on a schedule fixed with the compatible partner they function with
work from the office during the common core period and put in the extra hours as per their convenience

Explanation

Question 40 of 64

1

What did Charlie Hoehn recommend to do in his TedTalk, in order to find a rewarding career?

Select one of the following:

post your resume to as many job sites as possible
internships
live in your parents' house as long as possible
free work
choose a field where the necessary skills are in high demand, but not hard to learn

Explanation

Question 41 of 64

1

Which of these team processes serves as a basis for other team processes:

Select one of the following:

action process
strategy formulation process
interpersonal process
task monitoring process
team monitoring process
affect management process

Explanation

Question 42 of 64

1

Aaron Dias was working on the last shift for the day at All Needs, a retail store owned by an Asian man, when he opened the cash register and stole some money thinking that nobody would witness him stealing. However, one of the customer attendants watched him steal the money and reported it to the manager the next day, following which Aaron was terminated. Subsequently, the manager became extremely strict with all his Caucasian employees and was often heard abusing them saying "you guys are all the same." The manager in this scenario is exhibiting ________.

Select one of the following:

social loafing
in-group favoritism
groupthink
contrast bias
social exchange

Explanation

Question 43 of 64

1

According to status characteristics theory, which of the following factors does not determine status?

Select one of the following:

control over the resources needed by the group
contribution to goals
ability to conform to group norms
personality
talent

Explanation

Question 44 of 64

1

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?

Select one of the following:

consensus
norms
team mental models
team efficacy
cliques

Explanation

Question 45 of 64

1

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

Select one of the following:

Groupshift
Social loafing
In-group favoritism
Cyber loafing
Groupthink

Explanation

Question 46 of 64

1

The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category?

Select one of the following:

adequate resources
conflict level
team efficacy
performance evaluation system
personality of team members

Explanation

Question 47 of 64

1

Jean Wills, an instructor with Leverage Inc.’s training department, is infuriated because the conference room that she had booked for her morning session with a new group of trainees will be occupied by the HR team for the day. Jean feels that the company only superficially commits to training as this lack of rooms for training is a recurring phenomenon. Recently, she had asked the HR department to supply printed copies of her material for the orientation of the new trainees, and HR refused, saying they had to save on printing supplies, and the electronic materials available on the system would suffice. Which of the following contextual factors is the problem for the training department’s effectiveness in this scenario?

Select one of the following:

performance evaluation
reward systems
adequate resources
leadership
structure

Explanation

Question 48 of 64

1

In the "Lost at sea" game, if a team as a whole gets a lower score than their highest scoring member, this indicates that ...

Select one of the following:

the team was too cohesive in its decision making
the highest scoring member did not have enough influence
the lowest scoring member was assuming the leadership position
the overall level of team members' intelligence was low

Explanation

Question 49 of 64

1

Leadership is best defined as ________.

Select one of the following:

the ability to merely project one's abilities in the lack of actual accomplishments
the ability to reduce the dependence of team members on each other
the ability to induce the team members to focus on individual goals rather than collective goals
the ability to influence a group toward the achievement of a vision or set of goals
the ability to use factors like training and experience to reduce dependence on formal leadership

Explanation

Question 50 of 64

1

Which of the following Big Five personality traits has been identified as the most important trait in effective leaders?

Select one of the following:

conscientiousness
openness
extraversion
agreeableness
emotional stability

Explanation

Question 51 of 64

1

The Ohio State Studies narrowed the independent dimensions of leader behavior to two that substantially accounted for most of the leadership behavior described by employees: consideration and _______.

Select one of the following:

employee-orientation
empathy
constructing vision
initiating structure
charisma

Explanation

Question 52 of 64

1

In her first few weeks at the marketing division of Rolland Retails, Judith Cox realized that Joshua, Doug, and Carl were closer to her manager, Eric Scott, than the other five team members. Eric, Joshua, Doug, and Carl came to work at the same time, were seen together at the cafeteria, and stayed late and worked when the need arose. In contrast to them, the other five team members did the routine jobs assigned to them and their interactions lacked the understanding and camaraderie that Eric shared with the others. According to leader-member exchange (LMX) theory, Joshua, Doug, and Carl make up Eric's ________.

Select one of the following:

out-group
reference group
nominal group
in-group
peripheral group

Explanation

Question 53 of 64

1

Cooper Mills is a company that accomplished one of the greatest success stories of our time. The company which began in the garage of its current CEO, Kyle Cooper, went on to become one of the largest producers of textiles in the country. The company has now diversified successfully into other product lines. A group of researchers is now undertaking a study on Cooper Mills as an organization led by a transformational leader. Which of the following, if true, would most support the conclusion that Kyle Cooper is a transformational leader?

Select one of the following:

The management follows Kyle's principle of avoiding risks and conducting business conservatively.
Cooper Mills' goals tend to be very ambitious and personally important to employees.
Cooper Mills has a centralized decision-making structure.
Cooper Mills' performance has held at average levels for the past three years.
Cooper Mills' compensation plans are designed to reward short-term results.

Explanation

Question 54 of 64

1

________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how things are going to turn out.

Select one of the following:

Consideration
Trust
Support
Empathy
Respect

Explanation

Question 55 of 64

1

The president of a small Asian country was hailed as a visionary and a genius when the nation's economy burgeoned during his first term in office. However, when the currency and the stock markets crashed during his government's second term, he was criticized as arrogant, elitist, and shortsighted. Which of the following leadership theories is reflected here?

Select one of the following:

trait theories
behavioral theories
path-goal theory
servant leadership perspective
attribution theory

Explanation

Question 56 of 64

1

How do charismatic leaders influence followers?

Select one of the following:

By articulating an appealing vision
By building followers' confidence with high performance expectations
By employees personally identifying with their charismatic leaders
by demonstrating courage and conviction in unconventional and emotion-inducing ways
all of the above
only A and B

Explanation

Question 57 of 64

1

Which of the following is a differentiating factor between power and leadership?

Select one of the following:

control
influence
ability
goal congruence
negative affect

Explanation

Question 58 of 64

1

Carl believes that he is lucky to be working under a manager like Mr. Parker — conscientious, flexible and easy to work with. It was Mr. Parker who helped Carl learn the demands of the job, gave him opportunities to learn from the mistakes he made, and always provided sound advice. Mr. Parker, who is in the field for over eighteen years, never made Carl feel like a novice and this only increased Carl's personal confidence in his work and his loyalty toward his manager. Carl, who is now doing very well on the job, aims to be a manager like Mr. Parker. From the scenario, which of the following conclusions can be drawn?

Select one of the following:

Mr. Parker is an authoritarian manager.
Carl has a low degree of trust propensity.
Mr. Parker has a high degree of referent power.
Mr. Parker engages in a lot of ingratiation.
Mr. Parker exercises a high degree of coercive power.

Explanation

Question 59 of 64

1

________ is the only influence tactic effective for all directions of influence (lateral, upward, downward).

Select one of the following:

Legitimacy
Inspirational appeal
Rational persuasion
Ingratiation
Pressure

Explanation

Question 60 of 64

1

According to the interactionist perspective, a group that functions without conflict is ________.

Select one of the following:

living up to behavioral standards
prone to becoming static and apathetic
the most productive
most likely to be responsive to the need for change and innovation
a rare phenomenon

Explanation

Question 61 of 64

1

Which of the following conflict-handling intentions is unassertive and uncooperative?

Select one of the following:

competing
collaborating
avoiding
compromising
accommodating

Explanation

Question 62 of 64

1

Labor and management at Leo Trucking cannot seem to agree upon a contract for the truck drivers. As each side contends that they are bargaining fairly, no agreement seems to be possible. The drivers are threatening to go on strike, and management knows that such a strike would prove to be costly.
As both sides agree that they are competing over a fixed amount of resources, each side feels that what one side wins, the other loses. Based on this information, we can say that the two sides are engaged in ________.

Select one of the following:

consideration
distributive bargaining
mediation
integrative bargaining
arbitration

Explanation

Question 63 of 64

1

Your ________ determines the lowest offer acceptable to you for a negotiated agreement.

Select one of the following:

BATNA
margin of error
bid price
asking price
hidden value

Explanation

Question 64 of 64

1

Assertiveness indicates the degree to which ________.

Select one of the following:

one party attempts to satisfy his or her own concerns
one party attempts to suppress the conflict
the parties attempt to find a win-win solution
one party attempts to satisfy the other party's concerns
the parties are willing to involve a third party in conflict resolution

	Created by Becky Odell over 9 years ago

Quiz on OB Final, created by Becky Odell on 11/12/2014.

Question 1 of 64

Why is there value in systematically studying Organizational Behavior?

Select one of the following:

Explanation

Question 2 of 64

Which of the following challenges make understanding organizational behavior increasingly important for managers?

Select one of the following:

Explanation

Question 3 of 64

Which of these scientific disciplines has contributed to the science of OB ?

Select one of the following:

Explanation

Question 4 of 64

The degree to which an organization meets the needs of its clientele or customers is the definition of ______________ .

Select one of the following:

Explanation

Question 5 of 64

Select one of the following:

Explanation

Question 6 of 64

Which of the following is an example of a process at an individual level?

Select one of the following:

Explanation

Question 7 of 64

Which of the following is an example of a process at the organizational level?

Select one of the following:

Explanation

Question 8 of 64

________ is an example of an outcome at the organizational level.

Select one of the following:

Explanation

Question 9 of 64

Which of the following statements is an example of the behavioral component of an attitude?

Select one of the following:

Explanation

Question 10 of 64

Which of the following is true of the attitude—behavior relationships?

Select one of the following:

Explanation

Question 11 of 64

Select one of the following:

Explanation

Question 12 of 64

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is called ________.

Select one of the following:

Explanation

Question 13 of 64

Job satisfaction is…

Select one of the following:

Explanation

Question 14 of 64

Which of the following is true about the correlation between salary and job satisfaction?

Select one of the following:

Explanation

Question 15 of 64

Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

Select one of the following:

Explanation

Question 16 of 64

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is called ________.

Select one of the following:

Explanation

Question 17 of 64

Select one of the following:

Explanation

Question 18 of 64

Which of the following is true about emotions?

Select one of the following:

Explanation

Question 19 of 64

Select one of the following:

Explanation

Question 20 of 64

Which of the following statements is true regarding emotional intelligence (EI)?

Select one of the following:

Explanation

Question 21 of 64

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?