Melanie Mchd
Quiz by , created more than 1 year ago

Quiz on Chapter 9 Performance Management and Appraisal, created by Melanie Mchd on 23/12/2014.

12
1
0
No tags specified
Melanie Mchd
Created by Melanie Mchd almost 11 years ago
Close

Chapter 9 Performance Management and Appraisal

Chapter 9 Performance Management and Appraisal

Question 1 of 24

1

The aim of performance management is to:

Select one of the following:

  • Consolidate goal setting

  • Evaulate employee's performance against standarts

  • Ensure employee has the tools needed to perform the job

  • Ensure employee's performance is supporting the company's strategic aims

Explanation

Question 2 of 24

1

The increasing use of performance management reflects:

Select one of the following:

  • The popularity of TQM concepts

  • Traditional performance appraisals are often counter-productive

  • Every employee's efforts must focus on helping the company achieve its strategic goals

  • All of the above

Explanation

Question 3 of 24

1

Reasons for appraising subordinate's performance include:

Select one of the following:

  • Appraisals play an integral role in performance management

  • The supervisor and the employee together develop a plan for correcting the employee's deficiencies

  • Appraisals play a part in the employer's salary raise decisions

  • All of the above

Explanation

Question 4 of 24

1

Steps that supervisors should follow in the performance appraisal process include all the following except:

Select one of the following:

  • Define the job

  • Prepare detailed forms and procedures to be used

  • Appraise performance

  • Provide feedback

Explanation

Question 5 of 24

1

The simplest and most popular technique for appraising performance is the _________________ method.

Select one of the following:

  • Alternation ranking method

  • Forced distribution

  • Graphic rating scale

  • Critical incident

Explanation

Question 6 of 24

1

The ___________________ performance appraisal method ranks the highest employees and lowest employees in the alternate order.

Select one of the following:

  • Paired comparison

  • Alternation ranking

  • Forced distribution

  • Behaviorally anchored rating scale

Explanation

Question 7 of 24

1

Supervisors using the force distribution appraisal method can protect against bias claims by:

Select one of the following:

  • Appointing a review committee

  • Training raters to be objective

  • Using multiple raters

  • All of the above

Explanation

Question 8 of 24

1

A ________________ appraisal method combines the benefits of narratives, critical incidents and quantified rating scales with specific behavioral examples of good or poor performance.

Select one of the following:

  • Grapic rating scale

  • BARS

  • MBO

  • Narrative

Explanation

Question 9 of 24

1

A problem(s) with management by objectives is (are) that it can:

Select one of the following:

  • Be time consuming

  • Result in immeasurable objectives

  • 1 and 2

  • None of the above

Explanation

Question 10 of 24

1

Rating an employee high on serveral traits because he or she does one thing well is called the:

Select one of the following:

  • Central tendency

  • Halo effect

  • Bias problem

  • Unclear standarts

Explanation

Question 11 of 24

1

The problem with self-rating is that:

Select one of the following:

  • Supervisors rate employees too highly

  • Supervisors accentuate differences and rigidify positions

  • Employees rate themselves higher than do supervisors

  • All of the above

Explanation

Question 12 of 24

1

Supervisors can ensure that employees are satisfied with their performance appraisals by ensuring that employees:

Select one of the following:

  • Do not feel threatened during the interview

  • Have the opportunity to present their ideas and feelings

  • Have a helpful and constructive supervisor conduct the interview

  • All of the above

Explanation

Question 13 of 24

1

Performance management consolidates goal setting, performance appraisal and development into a single, common system.

Select one of the following:

  • True
  • False

Explanation

Question 14 of 24

1

The aim of performance management is to evaluate and reward the employee's efforts.

Select one of the following:

  • True
  • False

Explanation

Question 15 of 24

1

The concept that the employee's effort should be goal directed is at the heart of performance management.

Select one of the following:

  • True
  • False

Explanation

Question 16 of 24

1

Setting easily achievable goals for employees defeats the purpose of performance management.

Select one of the following:

  • True
  • False

Explanation

Question 17 of 24

1

Employees perform on a higher level when they participate with supervisors in setting goals.

Select one of the following:

  • True
  • False

Explanation

Question 18 of 24

1

Human Resources is responsible for monitoring the appraisal system and preparing detailed forms and procedures.

Select one of the following:

  • True
  • False

Explanation

Question 19 of 24

1

The simplest and most popular performance appraisal technique is the forced distribution method.

Select one of the following:

  • True
  • False

Explanation

Question 20 of 24

1

The critical incident method is the most useful appraisal method for making employee salary decisons.

Select one of the following:

  • True
  • False

Explanation

Question 21 of 24

1

A manager setting specific measurable goals with each employee and the periodically discussing the employee's progress towards the goals is a feature of management by objectives.

Select one of the following:

  • True
  • False

Explanation

Question 22 of 24

1

A supervisor who rates an employee high on all job traits because the employee has good computer skills has fallen prey to the halo effect.

Select one of the following:

  • True
  • False

Explanation

Question 23 of 24

1

Strictness or leniency of a performance appraisal can be affected by the purpose for which it is given.

Select one of the following:

  • True
  • False

Explanation

Question 24 of 24

1

Performance appraisal problems like bias and halo effects can be cancelled out by using multiple raters.

Select one of the following:

  • True
  • False

Explanation

Previous
Next