BLR OC Process Test - August 2019

1

When at the customer site, the CE finds that the defective asset has a different Serial Number than the case is entitled on. The CE asks the CSC agent to re-entitle the case to the Serial Number of the real asset. The CSC agent communicates the re-entitlement result while on the phone with the CE, and by documenting it in the Onsite Task Chatter feed. After Re-entitlement, if the real asset has Onsite Service Entitlement, what will the agent do?

1

If a PSP rejects the task stating that they do not have the resource / skill for the service, what will the agent do?

1

While processing a clean task you notices that there is both SDI and special instructions in One Note. In this case which instruction do you follow?

1

What is CVS?

1

CE calls in stating he has arrived onsite and the recommended part did not resolve the issue. What will the OC Agent do?

1

Should SDI instructions be copied and updated in One Note Template?

1

What is FSC in HPE”s Portfolio?

1

When do we create shipping issue ticket?

1

CE claims that he has arrived at Customer's Site and is unable to gain access or contact Site Contact

1

The Primary shipping Plant locations for US NBD are

1

What is the SW for 'State Farm' in MNEA region according to One Note?

1

Who is the resident CE for FEDEX customer in Colorado springs?

1

What does it mean if POD details has RTS?

1

Is Mitel in Canada a white glove customer?

1

L1 has provided an hour window in the onsite task for 4hr response case.

1

What is the Hashtag used for requesting CE assignment and details in OMC standardized chatter feed?

1

What is the TAT for picking up a case and overall case handing for OC Blr?

1

Federal Account Tasks can be identified by?

1

A CE goes to the FSL to collect parts before visiting the customer site. He finds one of the part is available and the other one is missing. Which of the one following type Easi tool ticket will you log ?

1

While looking into the hold cases you come across a case where in the customer has not responded to mail requesting for a SW. You attempt to call the customer, but there is no response. In this scenario which hold code would you use in the hold template?

Process test for the month of August 2019

BLR OC Process Test - August 2019

If a PSP rejects the task stating that they do not have the resource / skill for the service, what will the agent do?

While processing a clean task you notices that there is both SDI and special instructions in One Note. In this case which instruction do you follow?

What is CVS?

CE calls in stating he has arrived onsite and the recommended part did not resolve the issue. What will the OC Agent do?

Should SDI instructions be copied and updated in One Note Template?

What is FSC in HPE”s Portfolio?

When do we create shipping issue ticket?

CE claims that he has arrived at Customer's Site and is unable to gain access or contact Site Contact

The Primary shipping Plant locations for US NBD are

What is the SW for 'State Farm' in MNEA region according to One Note?

Who is the resident CE for FEDEX customer in Colorado springs?

What does it mean if POD details has RTS?

Is Mitel in Canada a white glove customer?

L1 has provided an hour window in the onsite task for 4hr response case.

What is the Hashtag used for requesting CE assignment and details in OMC standardized chatter feed?

What is the TAT for picking up a case and overall case handing for OC Blr?

Federal Account Tasks can be identified by?

A CE goes to the FSL to collect parts before visiting the customer site. He finds one of the part is available and the other one is missing. Which of the one following type Easi tool ticket will you log ?

While looking into the hold cases you come across a case where in the customer has not responded to mail requesting for a SW. You attempt to call the customer, but there is no response. In this scenario which hold code would you use in the hold template?