Admin practice test

Question 1 of 96

1

Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

Select one of the following:

Dependent Picklist Fields
Opportunity Validation Rules
Field-level Security
Page Layout required fields

Explanation

Question 2 of 96

1

Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records roles of this object. Product development needs read/write access to all the records within the object perfiles, while the executives should only be able to view the records

Select one of the following:

Set the organization-wide defaults for the custom object to Private. Give the Product Development Profile Read, Create, and Edit permissions. Give the Executive Profile Read Only permissions for that object.
Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All access.
Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.
Set the Organization-Wide Defaults for the custom object to Public Read Write; create a Read Only Sharing Rule to share all records in the object with the Executive Public Group

Explanation

Question 3 of 96

1

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.
What is the minimum number of workflows needed to accomplish this task?

Select one of the following:

Four workflow rules for create and update on Opportunities and Accounts
No workflow rules, but two email alerts
One workflow rule with two email alerts
Two workflow rules with one email alert each

Explanation

Question 4 of 96

1

Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents?

Select one or more of the following:

funnel chart
donut chart
line chart
pie chart
bar chart

Explanation

Question 5 of 96

1

Which report should a System Administrator use to display the number of Contacts related to an Account?

Select one of the following:

Summary report with a Roll-up Summary Account field
Tabular report with a report formula
Tabular report with a Roll-up Summary Account field
Summary report with a report formula

Explanation

Question 6 of 96

1

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.

Select one of the following:

Automated Notifications and Groups
Auto-responses Rules and Profiles
Assignment Rules and Queues
Territory Management and Teams

Explanation

Question 7 of 96

1

How can a System Administrator discover who added a field to the account page layout?

Select one of the following:

Review the Account Last Modified By field.
Download the Setup Audit Trail.
Run an Account History report.
Create a poll in the Admin Chatter group.

Explanation

Question 8 of 96

1

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?

Select one of the following:

Create a Validation Rule based on the Created By field.
Configure a default value for the Case Owner field
Create a Workflow Rule that checks for a blank Owner field
Define the Default Case Owner in Support Settings

Explanation

Question 9 of 96

1

Which two best practices are recommended prior to mass-deleting records? Choose 2 answers

Select one or more of the following:

Download a Setup Audit Trail for the last six months before deletion.
Schedule a weekly data export and download the backup zip files.
Run and export a report to archive data before deletion.
Create a new list view for all records that need to be deleted

Explanation

Question 10 of 96

1

Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab
Which two settings should the System Administrator check to find the cause of the problem?
Choose 2 answers

Select one or more of the following:

Inventory object Sharing Settings
Inventory object Page Layouts
Support Team Permission Sets
Support Team Profiles

Explanation

Question 11 of 96

1

Which feature tracks how often a file is viewed?

Select one of the following:

Content Deliveries
Chatter Files
Email Attachments
Document Reports

Explanation

Question 12 of 96

1

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes.
What method should the System Administrator use?

Select one of the following:

Report Exports
Mass Update Addresses
List View Inline Editing
Data.com Clean

Explanation

Question 13 of 96

1

Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected
Which two actions allow the System Administrator to provide enhanced security for this field?
Choose 2 answers

Select one or more of the following:

Configure different Page Layouts for users
Create an Encrypted Text field.
Update Field-Level Security settings
Use different Record Types for users

Explanation

Question 14 of 96

1

Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users?
Choose 2 answers

Select one or more of the following:

Create an email invitation for the subset of users
Create a Permission Set with the "Enable Chatter" permission for the subset of users.
Edit a Profile to "Enable Chatter" for the subset of users
Add the subset of users to the company-wide Chatter group

Explanation

Question 15 of 96

1

What is the maximum number of components that can be added to a single Dashboard?

Select one of the following:

20
50
15
3

Explanation

Question 16 of 96

1

Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps
How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?

Select one of the following:

Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs
Create a read/write Sharing Rule to share all related Contacts with the Account owner.
Account owner privileges give the AE edit access to all related records by default
Select the edit all associated contacts option for the AE Role in the Role Hierarchy

Explanation

Question 17 of 96

1

In which situation is the Case Contact notified when a support representative adds a new case comment?

Select one of the following:

The Support Representative uses the Send Email Action on the Case Feed
The System Administrator configures the Case Auto-Response Rules.
The Support Representative posts the comment to the Case Chatter Feed
The System Administrator enables Case Comment Notification to Contacts

Explanation

Question 18 of 96

1

The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records.

How should a System Administrator configure this?

Select one of the following:

Remove Read access permissions for Contacts from the CEO's Profile.
Set the Contact Org-Wide Default Sharing Settings to Private.
Remove the Account Related List from the Contact page layout.
Create an Account page layout without the Contacts Related List.

Explanation

Question 19 of 96

1

At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged.
How should a System Administrator implement this requirement?

Select one of the following:

Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria.
Add a formula to the default value of the Opportunity name field to turn the background red if the record meets the criteria.
Create a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria.
Add a formula to the default value of the Last Modified Date field to turn the text red if the record meets the criteria.

Explanation

Question 20 of 96

1

A System Administrator cannot share a report folder.
What is a possible reason?

Select one of the following:

The reports in the folder only reference custom objects.
Folder Sharing is not enabled for the Org.
The folder is private.
The reports in the folder are already shared with other users.

Explanation

Question 21 of 96

1

When a user account is deactivated, what happens to the associated license?

Select one of the following:

The license becomes available for reassignment.
The license is automatically assigned to another user.
The license is listed as Inactive.
The license is removed from the billable licenses for the organization.

Explanation

Question 22 of 96

1

Which two parameters are configured using Locale settings?
Choose 2 answers

Select one or more of the following:

First/Last Name and Date format
Business Hours and Holidays
Time and Number Display format
Phone Number and Currency format

Explanation

Question 23 of 96

1

What are two benefits of using Data Categories with Salesforce Knowledge? Choose 2 answers

Select one or more of the following:

Article access can be controlled.
Articles can be classified into groups
Article Owners can track views
Articles can be referenced in Chatter posts.

Explanation

Question 24 of 96

1

Universal Containers has an Auto-response rule to send emails when a customer submits a new Case and an Assignment rule to determine Case ownership for new Cases. In addition, the Case object has validation rules to ensure that each Case includes values for all fields needed by its owner to resolve the Case. Workflow Rules and Escalation Rules ensure that a support manager is properly notified when a Case remains unresolved for too long.
In what order does Salesforce process the immediate actions associated with Workflow Rules and related business automations for a newly created record?

Select one of the following:

Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules
Escalation rules, Validation rules, Workflow rules, Auto-response rules, Assignment rules
Validation rules, Escalation rules, Assignment rules, Auto-response rules, Workflow rules
Workflow rules, Validation rules, Assignment rules, Escalation rules, Auto-response rules

Explanation

Question 25 of 96

1

Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities.
Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type?
Choose 2 answers

Select one or more of the following:

Remove Record Types from the users' Sales Process.
Instruct users to update the Default Record Type in My Settings
Remove Record Types from the users' Profiles.
Remove the Record Type field from the users' Page Layout.

Explanation

Question 26 of 96

1

Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity.
How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?

Select one of the following:

Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts
Create a Workflow Rule or Process to change the Record Type from Customer to Prospect
Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets
Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved.

Explanation

Question 27 of 96

1

Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce.
How many of the board members can be added to a single Email Alert?

Select one of the following:

Up to 5 additional email addresses can be added to the Email Alert
It is not possible to add additional email addresses to the Email Alert.
Up to 25 additional email addresses can be added to the Email Alert.
Up to 250 additional email addresses can be added to the Email Alert.

Explanation

Question 28 of 96

1

Which two changes are tracked in the Setup Audit Trail?
Choose 2 answers

Select one or more of the following:

resetting a User's password
using the Data Import Wizard
using the Data Loader
creating a List View

Explanation

Question 29 of 96

1

Which Salesforce capability allows customers to vote on new product features?

Select one of the following:

Articles
Knowledge
Answers
Ideas

Explanation

Question 30 of 96

1

Universal Containers sells through many different reseller networks. Each reseller's deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer.
How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?

Select one of the following:

Enable duplicate management to prevent the creation of the duplicate opportunities
Create one opportunity and use the competitors related list to track the different resellers.
Change the forecast category to Omitted on the duplicate opportunities
Change the amount on the duplicate opportunities to zero.

Explanation

Question 31 of 96

1

What should a System Administrator do to temporarily prevent a User from logging into Salesforce?

Select one of the following:

Reset the User's password.
Freeze the User's Account.
Change the User's Login Hours
Delete the User's Account.

Explanation

Question 32 of 96

1

Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports.
How should the System Administrator implement this requirement?

Select one of the following:

Set the Invoice Payment Org-Wide Sharing Settings to Private.
Build an Invoice Payment report with a Running User of Finance.
Create a new Page Layout and Profile for the Finance Team
Only grant Finance access to the Invoice Payment object.

Explanation

Question 33 of 96

1

What should the System Administrator check when users are unable to find a Custom Report Type?

Select one of the following:

Make sure the user Profile includes the Report Type.
Make sure the new Report Type is deployed.
Add a button for the new Report Type to the Report Builder.
Add the new Report Type to the related objects.

Explanation

Question 34 of 96

1

How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?

Select one of the following:

Create Opportunity Update Reminders
Create a Chatter Group
Create Scheduled Reports.
Create Scheduled Dashboards.

Explanation

Question 35 of 96

1

Which two User Interface settings should be used to allow users, with all required profile permissions, to edit records in List Views?
Choose 2 answers

Select one or more of the following:

Enable Enhanced Profile List Views
Enable Enhanced Page Layout Editor
Enable Enhanced Lists
Enable Inline Editing

Explanation

Question 36 of 96

1

What are two Initial Submission Actions in an Approval Process?
Choose 2 answers

Select one or more of the following:

An outbound message can be sent to another application.
A task can be assigned to users in a specific Profile.
The value of a field on the record can be updated.
The record is locked for everyone except the Owner.

Explanation

Question 37 of 96

1

What should a System Administrator do first to troubleshoot login error messages?

Select one of the following:

Review entries in the Setup Audit Trail.
Check the user's login history related list.
Search the debug log for the error message.
Log in as the user to view the error message.

Explanation

Question 38 of 96

1

How can multiple Campaign records be associated with a single Opportunity?

Select one of the following:

Primary Campaign Source
Campaign Hierarchy
Campaign Members
Campaign Influence

Explanation

Question 39 of 96

1

Which two standard objects are related to Account records?
Choose 2 answers

Select one or more of the following:

Cases
Opportunities
Leads
Campaign

Explanation

Question 40 of 96

1

The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process.
In which two locations can the System Administrator implement customer-facing email templates with respect to Cases?
Choose 2 answers

Select one or more of the following:

Owner Assignment Notifications
Case Escalation Notifications
Case Auto-response Rules
Support Rep's Send Email options

Explanation

Question 41 of 96

1

What standard object stores information about sales deals?

Select one of the following:

Product
Account
Asset
Opportunities

Explanation

Question 42 of 96

1

The customer support team wants to use a different Page Layout when closing a Case.

Which method should the System Administrator use to fulfill this request?

Select one of the following:

Field-Level Security
Record Type and Page Layout
Support Process
Case Close Page Layout

Explanation

Question 43 of 96

1

Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won.
Which approach should the System Administrator use to enable this feature?

Select one of the following:

Add payment detail custom fields to the Opportunity.
Install an AppExchange credit card payment package.
Build a standard Visualforce page and Salesforce site.
Create a Workflow Rule Email Alert to notify Finance.

Explanation

Question 44 of 96

1

Which option can be added to Outlook Publisher Layouts?

Select one of the following:

Custom Buttons
Quick Actions
Custom Fields
Related Lists

Explanation

Question 45 of 96

1

Which two objects can be related to Campaign Members?
Choose 2 answers

Select one or more of the following:

Leads
Contact
Partners
Contact Roles

Explanation

Question 46 of 96

1

Ursa Major Solar's newest product line has just been announced. The web form on the Ursa Major Solar website is generating a lot of leads where prospects have indicated interest in particular products. These leads are imported directly into Salesforce automatically. Which features should the system administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest? Choose two answers.

Select one or more of the following:

Escalation Rules
Assignment Rules
Queues
Lead Teams

Explanation

Question 47 of 96

1

Which two functions can be customized for the Salesforce Mobile App?
Choose 2 answers

Select one or more of the following:

Navigation Menu content
Field permissions
Object Compact layout
Object Record Types

Explanation

Question 48 of 96

1

The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps remember to add Products to every Opportunity?

Select one of the following:

Create a related list to enable the user to view the related products.
Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no Products.
Enable the Opportunity setting to prompt users to add products to opportunities.
Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.

Explanation

Question 49 of 96

1

Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line.
How should the System Administrator meet this requirement?

Select one of the following:

Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.
Add the product specialists to the Account Team for each Account that has purchased a product from the product line.
Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist role.
Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.

Explanation

Question 50 of 96

1

Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle.
How should the System Administrator configure Salesforce to meet these requirements?

Select one of the following:

Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
Create a Page Layout, Sales Process, and Record Type for each type of sale.
Create a custom Object for warranty renewals with the appropriate Sales Process.
Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.

Explanation

Question 51 of 96

1

Customers complain that they do not know when Comments have been added to their Cases.
Which configuration can a System Administrator implement to address this concern?

Select one of the following:

Configure Feed Tracking for Case Comments.
Configure the Case Auto-Response Rules.
Enable Case Comment Notification to Contacts.
Create a Workflow Rule Email Alert on Case Comments.

Explanation

Question 52 of 96

1

Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case. What should a System Administrator define to implement this requirement?

Select one of the following:

Default Case Team on each Account record
Default Case Team on each User's record
Workflow Rule to add the Case Team
Case Assignment Rule to associate the Case Team

Explanation

Question 53 of 96

1

Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly.
Which queue should the System Administrator view to monitor pending Workflow Actions?

Select one of the following:

Background Jobs Queue
Mass Email Queue
Time-Based Workflow Queue
Outbound Messaging Delivery Queue

Explanation

Question 54 of 96

1

Which three reports can be used to display a list of the Top 10 Accounts on a dashboard?
Choose 3 answers

Select one or more of the following:

tabular report with a chart
summary report without a chart
tabular report with Rows to Display set to 10
summary report with Rows to Display set to 10
summary report with a chart

Explanation

Question 55 of 96

1

Universal Containers uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy.
What should an Administrator do to ensure that product managers can report on opportunities in their product line?

Select one of the following:

Create a sharing rule based on criteria.
Create a new role for product managers and sales representatives.
Move all product managers to a role below the sales representatives.
Save all opportunity reports in a public folder.

Explanation

Question 56 of 96

1

How should a sales rep create an all-day event in Salesforce?

Select one of the following:

Ensure the event is scheduled for times within the Start and End of Day hours.
Ask the System Administrator to check all-day events in the Activity settings.
Check the all-day event checkbox on the event.
Use a task for an all-day event because then no time fields are needed.

Explanation

Question 57 of 96

1

A System Administrator will use the Import Wizard to update existing Account records.
Which values can the Import Wizard use to find matching records?

Select one of the following:

Address field
Account Name and Site fields
Parent Account field
Created By field

Explanation

Question 58 of 96

1

Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record.
What should the System Administrator do to help prevent duplicates during these imports?

Select one of the following:

Create a formula field that identifies matches.
Use VLOOKUP to find matching records in Salesforce.
Create a unique External ID field on Accounts in Salesforce for matching
Use the ID from the order system in place of the Salesforce ID.

Explanation

Question 59 of 96

1

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.
Where should the System Administrator change the password expiration period for these users?

Select one of the following:

Roles assigned to the Users
Profiles assigned to the Users
Permission Sets assigned to the Users
Individual User records

Explanation

Question 60 of 96

1

Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors.
What should the System Administrator implement?

Select one of the following:

Big Deal Alerts on high-value Opportunities
Competitors on the Opportunity Page Layout
Strength and Weakness fields on Company Information
Products and Pricebooks on Opportunity Line Items

Explanation

Question 61 of 96

1

Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values.
What should the System Administrator update to support this requirement?

Select one of the following:

Stage Selected Values in the Sales Processes
Stage field picklist options in Record Types
Field-Level Security in the User Profile
Page Layouts to include the correct field

Explanation

Question 62 of 96

1

How should a System Administrator configure a report for each sales rep to see their own Open Opportunities?

Select one of the following:

Create a report schedule for each Sales Rep
Create a separate report for each Sales Rep.
Create a Summary report grouped by Sales Rep.
Create a report filtered by "My Opportunities".

Explanation

Question 63 of 96

1

What is a benefit of entering Trusted IP Ranges in the Network Access section?

Select one of the following:

All attempts to log in from outside the network will be denied.
Users that log in within the network will not be required to verify their identity.
Users are unable to log in through the API on networks not marked as trusted.
AppExchange packages can communicate with an external site.

Explanation

Question 64 of 96

1

Custom fields in the Lead object can be mapped to which two types of fields?
Choose 2 answers

Select one or more of the following:

Custom Opportunity
Custom Activity
Standard Contact
Custom Account

Explanation

Question 65 of 96

1

What are two reasons a user cannot be deactivated?

Select one or more of the following:

The user is the Owner of open Opportunities.
The user is a Customer Community Administrator.
The user account is frozen.
The user is the recipient of Workflow Email Alerts.

Explanation

Question 66 of 96

1

When creating a new user in a production Salesforce org, which two requirements should a System Administrator consider?
Choose 2 answers

Select one or more of the following:

Usernames must be in the form of an email address.
Usernames must be unique across all production Salesforce orgs.
Usernames must include the company's email domain.
Usernames must be the same as the user's email address.

Explanation

Question 67 of 96

1

A System Administrator enables Case Feed Actions and Feed Items in Support Settings.
With the appropriate Profile permissions enabled, what change will users see?

Select one of the following:

Cases will use Feed Layouts rather than standard Page Layouts.
Case Feeds will no longer be hidden on standard Page Layouts.
All Case buttons will be converted to Actions in the Case Feed.
All Case fields will be added to the Chatter Feed Tracking

Explanation

Question 68 of 96

1

Which feature allows Universal Containers to require a value in a custom date field when the Opportunity Stage changes to Closing?

Select one of the following:

Record Type
Validation Rule
Dependent Picklist
Page Layout

Explanation

Question 69 of 96

1

Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values.
What feature allows a System Administrator to maintain the same field for two different teams?

Select one of the following:

Sales Processes
Page Layouts
Record Types
Permission sets

Explanation

Question 70 of 96

1

A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts.
How can a Salesforce Administrator troubleshoot this issue?

Select one of the following:

Check if the Workflow Rule is active.
Verify the user's email address.
Check if the Workflow evaluation criteria is correct.
Check if the correct Email Template is used.

Explanation

Question 71 of 96

1

A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud.
Which two statements regarding call recording should be considered when implementing this requirement?
Choose 2 answers

Select one or more of the following:

Call recording is a feature of some add-on products from the AppExchange.
Call recording is a feature that a developer might create with Salesforce App Cloud.
Call recording is a native feature available with Salesforce by default.
Call recording is a feature that will not work with Salesforce Service Cloud.

Explanation

Question 72 of 96

1

Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals.
Which features should the System Administrator implement?

Select one of the following:

Commonalities and Won Information
Big Deal Alerts and Sales Teams
Competitors and Similar Opportunities
Sales Teams and Closed Won Opportunities

Explanation

Question 73 of 96

1

Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline?
Choose 2 answers

Select one or more of the following:

Campaign Members
Contact Roles
Open Activities
Campaign Influence

Explanation

Question 74 of 96

1

How should an email automatically be sent to a customer when the Support Rep adds a comment to the case?

Select one of the following:

Set the customer as the Automated Case User
Include the customer in the Assignment Rule.
Add the comment to the Case Chatter Feed.
Enable Case Comment Notifications to Contacts.

Explanation

Question 75 of 96

1

Which three objects have a relationship with a Campaign?
Choose 3 answers

Select one or more of the following:

Contact Role
Lead
Account
Contact
Opportunity

Explanation

Question 76 of 96

1

How should a System Administrator provide a Sales Rep Commission report that is visible only to the Executive Team?

Select one of the following:

Save the report in a folder shared with the Executive Team.
Save the report in the My Personal Report folder.
Name the report "For Executive Team Use Only - DO NOT USE."
Set Opportunity Org-Wide Default Sharing Settings to Private.

Explanation

Question 77 of 96

1

A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a case is escalated. The case owner is complaining about being assigned these tasks.
What should a System Administrator do to correct this issue?

Select one of the following:

Remove the Workflow and use a report instead.
Change the Workflow Rule to assign tasks based on profile.
Make sure there is only one user in the role.
Add a field update to the Workflow to also change the owner.

Explanation

Question 78 of 96

1

What should a System Administrator do to assign a Service Cloud Console license to a user?

Select one of the following:

Enable Service Cloud User on the user record detail page.
Create a new Permission Set License Assignment.
Clone the Sample Console and assign it to the user.
Enable Service Console in Support Settings.

Explanation

Question 79 of 96

1

What should a System Administrator do to organize the fields available on a report?

Select one of the following:

Edit the Report Builder layout.
Create a custom report type.
Enable Dynamic Reports.
Modify the standard report type.

Explanation

Question 80 of 96

1

The Sales Operations team needs to import and export Accounts, Contacts, Opportunities, and Orders.
Which two Profile permissions does the Sales Operation team need to be able to perform this task?
Choose 2 answers

Select one or more of the following:

Weekly Data Export
Modify All for those objects
API Enabled
View All Data

Explanation

Question 81 of 96

1

What are two Final Approval Actions in an Approval Process?
Choose 2 answers

Select one or more of the following:

Send an outbound message.
Add an email alert.
Call Apex.
Create a chatter post.

Explanation

Question 82 of 96

1

Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means.
Which two options should they consider?
Choose 2 answers

Select one or more of the following:

Adding a link to a specified routing address for Email-to-Case
Implement a Lightning Partner Community with Knowledge
Generate Web-to-Case HTML code to add to the website
Adding a link for Auto-Response Rules for Solutions

Explanation

Question 83 of 96

1

What can a System Administrator specify in the Company Information page?

Select one of the following:

Business Hours, Translation Settings, Corporate Currency
Primary Contact, Chatter Settings, Set Domains
Fiscal Year, Password Policies, Default Time Zone
Organization Name, Default Time Zone, Default Language

Explanation

Question 84 of 96

1

Universal Containers needs a field that reflects Account size based on number of employees.
Which formula function should the System Administrator use to evaluate different results based on a specific condition with multiple outcomes?

Select one of the following:

And
TEXT
IF
ISPICKVAL

Explanation

Question 85 of 96

1

Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities?

Select one of the following:

Web-to-Lead forms
Lightning Customer Community
Automated Lead Conversion
Lightning Partner Community

Explanation

Question 86 of 96

1

Salesforce users at Universal Containers complain that global search returns too many records.
Which two configurations should a System Administrator perform to help users manage search results?
Choose 2 answers

Select one or more of the following:

Specify the Keywords and include them into the object's search layout.
Specify the Search Filter Fields for the object's search layout.
Reduce the number of records displayed for each object in the Search Results page.
Enable Sidebar Search Auto-Complete in the object's search settings.

Explanation

Question 87 of 96

1

Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire.
How should a System Administrator configure this functionality?

Select one of the following:

Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().

Explanation

Question 88 of 96

1

Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record.
What reason should the System Administrator give for why this is occurring?

Select one of the following:

This field is Read-Only in Field-Level Security settings.
This field is defined as Read-Only on the Page Layout.
This is a System Audit field and it is Read-Only for existing records.
This user does not have Edit permissions on the Account object.

Explanation

Question 89 of 96

1

Which set of Salesforce records is exported by choosing the "Export All" option instead of "Export" in Data Loader?

Select one of the following:

Records for a specified object including records in the recycle bin.
Records for a specified object and its parent records.
Records for a specified object and its child records.
Records for all standard objects in the org.

Explanation

Question 90 of 96

1

What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?

Select one of the following:

Set the Dashboard Running User to the current user.
Set a Dashboard filter to the current user.
Create a dashboard for each user.
Create a dashboard folder for each user.

Explanation

Question 91 of 96

1

Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have quick access to this information? Choose 2 answers

Select one or more of the following:

Self-service Portal
Case Feed Layout Actions
Auto-response Rules
Case Comment Notifications

Explanation

Question 92 of 96

1

The VP of sales at Universal Containers wants to ensure that there is a consistent, color-coded report to track picklist values easily from the stage field on an opportunity.
How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports?
Choose two answers

Select one or more of the following:

Configure Report Conditional Highlighting for each value
Create a Formula field that defines the color for each value.
Use a Bucket field that defines the color for each value
Update the Picklist field and set the color for each value.

Explanation

Question 93 of 96

1

Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?

Select one of the following:

Einstein Opportunity Scoring
Einstein Lead Scoring
Einstein Activlty Capture
Einstein Opportunity Insights

Explanation

Question 94 of 96

1

	Created by Susana Gordon about 4 years ago

Mock up 1

Admin practice test

Question 1 of 96

Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?

Select one of the following:

Explanation

Question 2 of 96

Select one of the following:

Explanation

Question 3 of 96

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own. What is the minimum number of workflows needed to accomplish this task?

Select one of the following:

Explanation

Question 4 of 96

Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents?

Select one or more of the following:

Explanation

Question 5 of 96

Which report should a System Administrator use to display the number of Contacts related to an Account?

Select one of the following:

Explanation

Question 6 of 96

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.

Select one of the following:

Explanation

Question 7 of 96

How can a System Administrator discover who added a field to the account page layout?

Select one of the following:

Explanation

Question 8 of 96

Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?

Select one of the following:

Explanation

Question 9 of 96

Which two best practices are recommended prior to mass-deleting records? Choose 2 answers

Select one or more of the following:

Explanation

Question 10 of 96

Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab Which two settings should the System Administrator check to find the cause of the problem? Choose 2 answers

Select one or more of the following:

Explanation

Question 11 of 96

Which feature tracks how often a file is viewed?

Select one of the following:

Explanation

Question 12 of 96

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use?

Select one of the following:

Explanation

Question 13 of 96

Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected Which two actions allow the System Administrator to provide enhanced security for this field? Choose 2 answers

Select one or more of the following:

Explanation

Question 14 of 96

Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users? Choose 2 answers

Select one or more of the following:

Explanation

Question 15 of 96

What is the maximum number of components that can be added to a single Dashboard?

Select one of the following:

Explanation

Question 16 of 96

Select one of the following:

Explanation

Question 17 of 96

In which situation is the Case Contact notified when a support representative adds a new case comment?

Select one of the following:

Explanation

Question 18 of 96

The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records. How should a System Administrator configure this?

Select one of the following:

Explanation

Question 19 of 96

At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged. How should a System Administrator implement this requirement?

Select one of the following:

Explanation

Question 20 of 96

A System Administrator cannot share a report folder. What is a possible reason?

Select one of the following:

Explanation

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.
What is the minimum number of workflows needed to accomplish this task?

Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab
Which two settings should the System Administrator check to find the cause of the problem?
Choose 2 answers

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes.
What method should the System Administrator use?

Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected
Which two actions allow the System Administrator to provide enhanced security for this field?
Choose 2 answers

Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users?
Choose 2 answers

The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records.

How should a System Administrator configure this?

At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged.
How should a System Administrator implement this requirement?

A System Administrator cannot share a report folder.
What is a possible reason?

Which two parameters are configured using Locale settings?
Choose 2 answers

Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity.
How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?

Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce.
How many of the board members can be added to a single Email Alert?

Which two changes are tracked in the Setup Audit Trail?
Choose 2 answers

Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports.
How should the System Administrator implement this requirement?

Which two User Interface settings should be used to allow users, with all required profile permissions, to edit records in List Views?
Choose 2 answers

What are two Initial Submission Actions in an Approval Process?
Choose 2 answers