Enrique Valverde
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Examen de prueba, SalesForce examen 1 de administración

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Konstantin Klykov
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Enrique Valverde
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SalesForce Examen 1 Admin

Question 1 of 60

1

Where can the multilingual solution search feature be enabled?

Choose 2 answers

Select one or more of the following:

  • Public Knowledge Base.

  • Salesforce Content.

  • Solution tab search.

  • Self-service portal.

Explanation

Question 2 of 60

1

What is an option when customizing a report?

Choose 3 answers

Select one or more of the following:

  • Add a gauge component.

  • Summarize fields.

  • Add a grouping.

  • Schedule a refresh time.

  • Add a filter.

Explanation

Question 3 of 60

1

What is the purpose of Customer Communities?

Choose 2 answers

Select one or more of the following:

  • To provide Web self-service by exposing Knowledge articles.

  • To allow partners to access contact records for case collaboration.

  • To share support reports and dashboards with high-profile accounts.

  • To allow customers to log and check the status of cases online.

Explanation

Question 4 of 60

1

What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook?

Choose 2 answers

Select one or more of the following:

  • Notes not associated to a record.

  • Cases not assigned to a contact.

  • Contacts not assigned to an account.

  • Emails not associated to a record.

Explanation

Question 5 of 60

1

What should be considered when configuring the lead conversion process?

Choose 2 answers

Select one or more of the following:

  • Custom lead fields can be mapped to custom object fields.

  • Standard lead fields are automatically converted to account, contact, and opportunity fields.

  • Custom lead fields can be mapped to account, contact, and opportunity fields.

  • Roll-up summary lead fields can be mapped to custom contact fields.

Explanation

Question 6 of 60

1

The support team at Universal Containers wants to be more proactive about renewing support. They would like the support representative dedicated to each account to be notified a month before the support plan expires. What should an administrator configure to meet this requirement?

Select one of the following:

  • Workflow rule.

  • Auto-response rule.

  • Assignment rule.

  • Escalation rule.

Explanation

Question 7 of 60

1

When the multiple currencies feature is enabled, which currency is used as the basis for exchange rate?

Select one of the following:

  • Record currency.

  • Corporate currency.

  • Personal currency.

  • Active currency.

Explanation

Question 8 of 60

1

Which setting can a system administrator enable in the Salesforce user interface?

Choose 2 answers

Select one or more of the following:

  • Customizable recent tags.

  • Related list hover links.

  • Chatter Messenger for specific users.

  • Printable list views.

Explanation

Question 9 of 60

1

How can users access Salesforce from their mobile devices?

Choose 2 answers

Select one or more of the following:

  • Install Salesforce Connect for mobile.

  • Use web browser on a mobile device.

  • Use the downloadable Salesforce1 mobile application.

  • Install the Salesforce1 mobile configuration.

Explanation

Question 10 of 60

1

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user has logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behaviour of the application should the user expect?

Select one of the following:

  • The user will be able to continue working, but will be unable to start any new session.

  • The user will be logged out and any unsaved work-in-process will be saved.

  • The user will be logged out and any unsaved work-in-process will be lost.

  • The user will be able to continue working and start new sessions.

Explanation

Question 11 of 60

1

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage marketing team on one opportunity What should the sales representative do to ensure the marketing team can access the opportunity?

Select one of the following:

  • Change the opportunity owner to the public group.

  • Add the public group to the opportunity team.

  • Manually share the record with the public group.

  • Add the public group to an opportunity queue.

Explanation

Question 12 of 60

1

What user interface setting must be enabled for users to edit records in a list view?

Choose 2 answers

Select one or more of the following:

  • Enhanced page layout editor.

  • Inline editing.

  • Enhanced lists.

  • Enhanced profile list views.

Explanation

Question 13 of 60

1

An opportunity record, created with a close date of July 30, meets the criteria of a timedependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Select one of the following:

  • The time-dependent action will execute on July 30.

  • The time-dependent action will execute on July 23.

  • The time-dependent action is put on hold.

  • The time-dependent action is automatically removed from the queue.

Explanation

Question 14 of 60

1

What is a method for adding content to Salesforce CRM Content?

Choose 2 answers

Select one or more of the following:

  • Attachments.

  • Libraries.

  • Documents.

  • Chatter files.

Explanation

Question 15 of 60

1

What does a page layout allow an administrator to control?

Select one of the following:

  • The business process and related picklist values displayed.

  • The record types available to each role and profile.

  • The field users see on detail and edit pages.

  • The fields users see in reports and list views.

Explanation

Question 16 of 60

1

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system administrator automate this process?

Select one of the following:

  • Create an email template for each language and an assignment rule to send the appropriate template.

  • Create a single email template and use the translation workbench to translate and send the appropriate template.

  • Create an email template for each language and an auto-response rule to send the appropriate template.

  • Create an email template for each language and a workflow alert to send the appropriate template.

Explanation

Question 17 of 60

1

Which is a feature of Chatter?

Choose 3 answers

Select one or more of the following:

  • Events.

  • Bookmarks.

  • Recommendations.

  • Feeds.

  • Notes.

Explanation

Question 18 of 60

1

What level of access can be set when sharing a document folder with users?

Choose 2 answers

Select one or more of the following:

  • Read-only.

  • Read/Write/Create/Delete.

  • Read/Write.

  • Read/Write/Create.

Explanation

Question 19 of 60

1

Which feature license can be assigned to a user record in Salesforce?

Choose 2 answers

Select one or more of the following:

  • Opportunity User.

  • Knowledge User.

  • Service Cloud User.

  • Console User.

Explanation

Question 20 of 60

1

How can Knowledge articles be used?

Choose 2 answers

Select one or more of the following:

  • To display Salesforce Solutions.

  • To display Salesforce Answers.

  • To display for customer self-service.

  • To resolve customer cases.

Explanation

Question 21 of 60

1

What option is available when scheduling a dashboard refresh?

Choose 2 answers

Select one or more of the following:

  • Send a refresh notification to users with access to the dashboard.

  • View and remove a scheduled dashboard refresh.

  • Schedule the dashboard to refresh in different time zones.

  • Define refresh times for specific dashboard components.

Explanation

Question 22 of 60

1

What is the purpose of the Ideas community?

Choose 2 answers

Select one or more of the following:

  • To provide access to articles that answer questions around an idea theme.

  • To comment on and vote for ideas posted by other community members.

  • To posts customer ideas by logging cases on the Ideas tab of the portal.

  • To invite customers, partners, and employees to submit ideas around a theme.

Explanation

Question 23 of 60

1

Which circumstance will prevent a system administrator from deleting a custom field?

Select one of the following:

  • The field is used in a page layout.

  • The field is used in a workflow field update.

  • The field is used in a report.

  • The field is part of a field dependency.

Explanation

Question 24 of 60

1

Universal Containers requires that the organization-wide default for opportunities set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report result. How can the system administrator address this problem?

Select one of the following:

  • Update the sharing rules to limit user access to certain opportunities.

  • Move the opportunity report into a folder with restricted access.

  • Move the opportunity reports into each user’s personal report folder.

  • Use the Show filter to filter report results and reduce records returned.

Explanation

Question 25 of 60

1

When can a validation rule be used to prevent invalid data?

Choose 3 Answers

Select one or more of the following:

  • When records are deleted by a user.

  • When records are imported.

  • When records are submitted using web-to-lead.

  • When records are updated by a workflow rule.

  • When records are edited by a user.

Explanation

Question 26 of 60

1

What should an administrator consider when configuring workflow rules?

Choose 2 answers

Select one or more of the following:

  • Rules must be deactivated before using an import wizard.

  • All existing records are evaluated when a new rule is activated.

  • Rule actions can take place immediately or on a specific date.

  • Rules can be evaluated when records are created or edited.

Explanation

Question 27 of 60

1

What feature allows a user to group campaigns within a specific marketing program or initiative?

Select one of the following:

  • Campaign influence.

  • Campaign lists.

  • Campaign members.

  • Campaign hierarchy.

Explanation

Question 28 of 60

1

Which chart type can be used to display summary values from two different levels of grouping in a report?

Choose 2 answers

Select one or more of the following:

  • Donut Chart.

  • Stacked bar chart.

  • Grouped line chart.

  • Funnel chart.

Explanation

Question 29 of 60

1

Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a system administrator give the sale operations team read/write access to all escalated cases?

Select one of the following:

  • Create a criteria-based sharing rule.

  • Create a case assignment rule.

  • Create an ownership-based sharing rule.

  • Create a case escalation rule.

Explanation

Question 30 of 60

1

Which statement about products and price books is true?

Choose 2 answers

Select one or more of the following:

  • The standard and list price for a product can be listed in multiple currencies.

  • Price books that contain assets cannot contain products.

  • A product can have a different list price in different price books.

  • Products without a price are automatically added to the standard price Book.

Explanation

Question 31 of 60

1

What type of record access can an Administrator grant through sharing rules?

Choose 2 answers.

Select one or more of the following:

  • Read/Write/Transfer.

  • Read Only.

  • Read/Write/Delete.

  • Read/Write.

Explanation

Question 32 of 60

1

Which option is available when using the process visualizer?

Choose 2 answers.

Select one or more of the following:

  • Add approval steps from the process visualizer.

  • View approval processes as a flow chart.

  • Share the annotated approval process diagrams.

  • Edit the criteria used to trigger the approval process.

Explanation

Question 33 of 60

1

A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce?

Choose 2 answers

Select one or more of the following:

  • Send an email to the user containing the user’s password.

  • Log in as the user and enter a new password.

  • Click Reset Password on the user’s record detail page.

  • Click Unlock on the user’s record detail page.

Explanation

Question 34 of 60

1

Which dashboard component can display data from the summary rows of a report?

Choose 2 answers

Select one or more of the following:

  • Metric.

  • Table.

  • Gauge.

  • Chart.

Explanation

Question 35 of 60

1

A marketing user needs to create a new campaign, but the New button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system administrator resolve the issue?

Select one of the following:

  • Select the marketing User checkbox in the user record.

  • Add the New button to the page layout using the page layout editor.

  • Select the “Manage Campaigns” profile permission.

  • Grant the user “Read” profile permission for the campaign object.

Explanation

Question 36 of 60

1

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement?

Select one of the following:

  • Cross-object formula field.

  • Workflow field update.

  • Lookup field.

  • Roll-up summary field.

Explanation

Question 37 of 60

1

Universal Containers has two business groups, Product and Services. Both groups will be using opportunities to track deals, but different fields are required by each group How should a system administrator meet this requirement?

Choose 2 answers

Select one or more of the following:

  • Create two sales processes.

  • Create two page layouts.

  • Create two permission sets.

  • Create two record types.

Explanation

Question 38 of 60

1

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements?

Choose 2 answers

Select one or more of the following:

  • Create a lookup relationship field on the account object.

  • Add the account related list to the survey page layout.

  • Add the survey related list to the account page layout.

  • Create a lookup relationship field on the survey object.

Explanation

Question 39 of 60

1

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?

Select one of the following:

  • Remove the field from reports and list views.

  • Set the field to hidden using field-level security.

  • Remove the field from page layout.

  • Set the field to hidden on the user role.

Explanation

Question 40 of 60

1

What can be modified on standard object fields?

Choose 3 answers

Select one or more of the following:

  • Label.

  • Field type.

  • Picklist values.

  • Help text.

  • Default text.

Explanation

Question 41 of 60

1

If two objects have a parent-child relationship, how can a user access the child record from the parent record?

Select one of the following:

  • Child field.

  • Lookup field.

  • Related list.

  • Custom link.

Explanation

Question 42 of 60

1

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Select one of the following:

  • Each contact must have a related account.

  • Each account must not have related contacts.

  • Each contact may or may not have a related account.

  • Each account may or may not have related contacts.

Explanation

Question 43 of 60

1

Universal Containers currently assigns its users from the facilities and IT team to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can administrator meet this requirement?

Select one of the following:

  • Modify the standard profile currently shared by both teams.

  • Create a custom profile for users on the facilities team.

  • Configure field-level security on the new object for the facilities team.

  • Assign the facilities team to a new role in the role hierarchy.

Explanation

Question 44 of 60

1

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request?

Select one of the following:

  • Add Chatter groups to opportunities.

  • Add Sales engineers to accounts teams.

  • Add sales engineers to opportunity teams.

  • Enable Chatter Feed Tracking on opportunities.

Explanation

Question 45 of 60

1

A marketing user has received a file of leads to import in Salesforce. What tool can be used to avoid duplicate lead records?

Select one of the following:

  • Data loader.

  • Merge leads function.

  • Import wizard.

  • Validation rules.

Explanation

Question 46 of 60

1

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements?

Select one of the following:

  • Create a sharing rule.

  • Modify a standard profile.

  • Change the organization-wide default settings.

  • Create a custom profile.

Explanation

Question 47 of 60

1

The VP of Sales at Universal Containers requested that “Verbal Agreement” be added as a new opportunity stage. The administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?

Select one of the following:

  • Ensure the new value was marked as active.

  • Ensure the limit of 10 stage values was not exceeded.

  • Add the new value to the appropriate sales process.

  • Add the new value to the appropriate record type.

Explanation

Question 48 of 60

1

When importing data, what happens if some records do NOT meet the data validation criteria?

Select one of the following:

  • Import process fails only for the records with invalid data.

  • Import process requires user authorization to import the invalid records.

  • Import process aborts when it encounters the first invalid record.

  • Import process ignores the data validation criteria.

Explanation

Question 49 of 60

1

What is the purpose of the AppExchange?

Choose 2 answers

Select one or more of the following:

  • Support users can install the Salesforce Console for Service custom app.

  • Customers can share and install apps published by Salesforce partners.

  • Partners can download accounts and contacts to collaborate on sales deals.

  • Administrators can download and customize pre-built dashboards and Reports.

Explanation

Question 50 of 60

1

Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue?

Choose 2 answers

Select one or more of the following:

  • Verify the field-level security for the Industry field is not set to “Read Only” on the users’ profiles.

  • Verify the users have the “Modify all Data” permission for accounts on their profiles.

  • Verify the users have the “Edit” permission for accounts on their profiles.

  • Verify the industry field is set as required on all the account page layouts assigned to the users’.

Explanation

Question 51 of 60

1

When case assignment rules are being set up, cases can be assigned to whom?

Choose 2 answers

Select one or more of the following:

  • User.

  • Case team.

  • Queue.

  • Contac.

Explanation

Question 52 of 60

1

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements?

Choose 3 answers

Select one or more of the following:

  • Page layouts.

  • Field-level security.

  • Record types.

  • Permission sets.

  • Support processes.

Explanation

Question 53 of 60

1

What setting is controlled by a user’s profile?

Choose 3 answers

Select one or more of the following:

  • Feature license assignment.

  • Field-level security.

  • Assigned apps.

  • Locale settings.

  • Record type assignment.

Explanation

Question 54 of 60

1

What type of customization can be done on Activities (tasks and events)?

Choose 3 answers

Select one or more of the following:

  • Validation Rules.

  • Workflow Rules.

  • Custom Fields.

  • Field Tracking.

  • Assignment Rule.

Explanation

Question 55 of 60

1

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this?

Choose 2 answers

Select one or more of the following:

  • The record type does not have an associated page layout.

  • The record type has not been activated.

  • The record type has not been added to the sales user profile.

  • The record types has not been set as the default record type.

Explanation

Question 56 of 60

1

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”.
What does the administrator need to configure to meet this requirement?

Select one of the following:

  • Validation rule.

  • Auto-response rule.

  • Email-to-case.

  • Support settings.

Explanation

Question 57 of 60

1

What standard object has a one-to-many relationship with the account object?

Choose 3 answers

Select one or more of the following:

  • Contact.

  • Lead.

  • Opportunity.

  • Campaign.

  • Case.

Explanation

Question 58 of 60

1

When using sharing rules, what can records be shared with?

Choose 2 answers

Select one or more of the following:

  • Queues.

  • Public groups.

  • Roles and subordinates.

  • Profiles.

Explanation

Question 59 of 60

1

Universal Containers wants to automatically back up all Salesforce data on a monthly basis Which tool can a system administrator use to meet this requirement?

Select one of the following:

  • Data export service.

  • Reporting snapshot.

  • Import wizard.

  • Scheduled report.

Explanation

Question 60 of 60

1

What can be transferred from one user to another user during a mass transfer of account records?

Choose 3 answers

Select one or more of the following:

  • Open cases.

  • Open activities.

  • Closed activities.

  • Related custom object records.

  • Closed cases.

Explanation

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