Loan Officer Interview

Yanisleidy Chavez

Officer | Assistant Store Manager

TD Bank – America’s Most Convenient Bank®

11825 Pines Blvd Pembroke Pines, FL 33026

1. Interviewee’s background in the field-

I have been in banking for 12 years, started as a teller with Washington mutual Bank and since I have worked for a couple of banks eventually landing in TD. I have been working here for 8 years. I started doing loans in 2003, in the beginning it was very uncomfortable having conversations with customers but with experience comes knowledge and now I am very comfortable speaking with customers about mortgages, home equity's and a variety of other loan products.

2. Typical day (pertaining to financing).

I have a variety of other responsibilities outside of lending. In regards to lending I check on the status of my loans daily. I work with a loan processor to gather all the loan documents needed from the customer: paystubs, tax returns, insurance documents ect. The loan processor then submits those documents to the underwriter for review.

3. Five best tips (pertaining to financing).

Be organized
Set the right expectations with the customer
When you don’t know something never say I don’t know, instead say I will find out for you.
Always have the customers best interest in mind
Never make a loan decision for a customer- provide them all the facts and let them decide

4. Two dilemmas and how she solved them.
First Dilemma: Customer was buying a property in FL as her primary residence but she worked out NY as a Rockette—this created a conflict for our underwriting team. We solved it by asking her to provide a letter from her family stating that she could live there for free while she was working. The underwriters wanted to make sure that she would not have to pay rent while working in NY because if she did that money would have to be added to her debt to income ratio.

Second Dilemma: Customer applied for a 15 year mortgage, he did not qualify because the payments made his Debt to Income Ratio too high, instead on declining the loan request we were able to provide him a counter-offer for a 30 YR mortgage. The customer was pleased, and since he can basically double his payments he can still pay the mortgage off in half the time.

	Created by meltm about 9 years ago

Loan Officer Interview Yanisleidy Chavez Officer | Assistant Store Manager TD Bank – America’s Most Convenient Bank® 11825 Pines Blvd Pembroke Pines, FL 33026